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V2

1.sophia

2. Administrative agent

3. I work at the reception desk: I receive patients who have appointments. I call

patients to confirm their appointments with them.

4. Hospital st Justine

5.I use English to receive patients, give them appointments, and provide other information.

6. sometimes, i call the patients to give them in appointment, i also i give them the direction.

7.I like to play violin and read a good book.

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1.Nataliia Pankiv 2, Administrative agent 3. I work at the reception at the hospital 4.General Juif hospital5 I use English for giving informations. 6. Patient called to inform me about their absences or they are runing late.7. I like small dogs.

# data[].attributes.body
1.sophia

2. Administrative agent

3. I work at the reception desk: I receive patients who have appointments. I call

patients to confirm their appointments with them.

4. Hospital st Justine

5.I use English to receive patients, give them appointments, and provide other information.

# data[].attributes.body
1. Anta

2. Complaints commissioner

3. Treat complaints, contact patients to have more informations and details of complaints, meet concerning managers to find solutions, tu put measures in order to avoid same complaints situation and to improve quality of services and cares

4. Anna Laberge Hospital

5. I often use english to discuss with patients and have more details of complaints, to help them finding a service, a care, or to inform them about the waiting list for a surgery for example. I also use english when i meet some spoken english managers in a way of improving healthcare services.

6. A patient call to deplore the priority they give him at the emergency room does not fit to his medical condition. A son contact me because his mum need blood tests at home and the CLSC refuse to send a nurse. A mum calls because his son living in the intermediate ressources does not not receive good services. A wife contact me because her husband in palliative care is not being fed correctly....

7. I like dancing for sport like zumba, i like cooking, swimming and outdoor activities.

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1. Ashley

2. Administrative Officer

3. I work at the call center so i receive and make calls

4. Cisss de l'Outaouais in Gatineau

5. I use English to speak to the patient on the phone and to give them an appointement with a doctor

6. Situation 1: A patient call me and explain his health's problem. He needs to have an appointement with a doctor.

Situation 2: A patient call me to cancel his appointement because he will busy at this time

7. I like to travel and discover a new country and i also like to watch a movie

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1- Nathalie Hebert

2- Medical secretary

3- Received user you want medical records.

4- Brome Missisquoi Perkins hospital in Cowansville

5- I use English to speaks to users on phone and when they come at the archives office.

6 - A person came at the office for have his medical records.

7- I like travel, my prefered places are: Barcolona, Paris.

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1. Annie

2. Administrative agent

3. In my departement, the phone center, we are responsible to put in communication outside health professionals and doctors, family and patients. We give informations to visitors for their appointements and explain the direction to the family members so that they can visit their acquaintances. We also manage the emergency codes and we are the ones who signal the necessary team for the differents types of emergency, like blue code...

4. I work for the CIUSSS of Estrie at the hospital Hotel Dieu in Sherbrooke.

5. I need to speek english in person with the visitor and on the phone with some patients that need informations about theirs appointements.

6. Situation 1: Dr Bernier from Magog calls me, she would like to talk with the on-call doctor in orthopidy. So i have to look in the cumputer to find the right doctor , reach him using a pager and put them in communication Situation 2: A mother calls me cause she would like to talk with the doctor of her daughter cause she's at the blood collection center to do a stat blood test and the request is not in the computer system, so my part of job that i have to do is trying to reach the doctor for that the little girl could have her blood sample taken.

7. I like to travel, discover new cultures and different types of gastronomy.

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1. Trang (Chang)

2. Administration Agent

3. I work in the Transplant Department for multi-organes transplants (kidney, lung and liver).

Processed request for access to medical information and secure transmission of test results in compliance with confidentially regulation.

Managed and updated patient medical records, contributing to electronic health records.

Checked and documented voicemail messages.

4. Montreal University Hospital Center (MUHC)

5. I use English to read and respond to emails, and sometimes communicate with patients or colleagues who don’t t speak French.

6. Situation 1: Sometime I need to contact the hospital or the clinic in Ottawa directly by phone to request the transmission of the patient’s lab results and examens reports.

Situation 2: I received voicemail messages in English from patients in Ottawa. I had to listen carefully and accurately pass it on to the doctor.

7. I’ve been lucky to travel to many countries in Europe and Asia, like France, Spain, Italy, Belgium, Monaco, Japan, South Korea, Thailand, Vietnam, etc. It really opened my mind and helped me understand better différents cultures. I hope to visite more place in the Americas and Africa in the future.

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1. Lian

2. Admistrative agent

3. I work at 3 "different posts": the reception desk, the collection center and the appointment center for the routine health care clinic/ambulatory clinic.

4. I work in CLSC of the RLS La Pommeraie for the CIUSSS de l'Estrie-CHUS, mainly at the CLSC in Sutton, Cowansville and Farnham.

5. I use English when speaking to patients on the phone or in person.

-At the reception desk: to answer their questions, welcome them, update their information

-At the collection center: to ask them questions about their blood tests (fasting, what time did they take their medication, etc.? ) and their urine and/or stool samples (what date and time they did it, did they put it in the fridge, etc.)

-At the appointment center: to give them appointments with the nurses and tell them about their appointments (not to forget to pick up their medication at the pharmacy before their appointment at the CLSC, to arrive 10 minutes before their appointment with their health insurance card to register at the reception desk, etc.).

6. Situation 1:

A patient's wife came to the CLSC in Sutton. She explained that her husband had a surgery at the Sherbrooke Hospital and now he needs to have care at the regular health services clinic, but that the request had probably been sent to the CLSC in Montreal, since their main address was in Montreal and they had a second home in Sutton. I had to help her call the Sherbrooke Hospital so that they could fax the request to the CLSC in Sutton so I can give an appointment and that the patient could receive care.

7. Situation 2: At the Cowansville CLSC, a man came to the reception desk to talk to me about his brother, because he was very worried about his health and safety. He explained that his brother was confused, walking around naked, putting cigarettes in the microwave and was afraid he might set the apartment on fire. So he wanted to talk to a social worker at the psychosocial reception. I had to follow the procedure so that he could be taken into the care of a social worker immediately.

8. I play the piano.

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EXAMPLE:

1. Katherine

2. Administrative Agent

3. I work at the information desk at the hospital.

4. St. Mary's hospital in Montreal

5. I use English to speak to clients on the phone and help them when they arrive at the hospital.

6. Situation 1: A man calls the hospital to find out information about his wife who was just admitted to the birthing centre 3 weeks before her due date. He needs information about how to get to the birthing centre and asks if he should bring anything with him.

Situation 2: A client comes up to the desk to ask where they need to go to get a blood test. The client is very anxious because they don't like needles or hospitals.

7. I have travelled to 15 countries.

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Answer 1-6 in your post *7 is optional ☺️

1. Name:

2. Job Title:

3. Job responsibilities:

4. Work Location:

5. When do you use English in the workplace:

6. 1-2 situations you might experience in the workplace:

7. Something interesting about you: