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if it is an intuitive system, it doesn't require a 2 hr training.

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if it is an intuitive system, it doesn't require a 2 hr training.

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One of the core issues is also sponsor is majorly dependent on EDC to trigger their payments and their finance team is disconnected with eSource or data entry system used at site level to understand full background and details of visit.

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Sponsor buyers of software aren’t the end user. This is a large part of the problem - Naor Chazan, Versatrial

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Sponsor buyers of software aren’t the end user. This is a large part of the problem - Naor Chazan, Versatrial

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Would recommend we support sponsors in considering sites/CRAs as customers - meaning, if the friction is too high we are going to lose studies, lose data, lose time, lose relationships...I try to consult "regular" businesses all the time to think about "what if the most important question is CUSTOMER DELIGHT" vs just assuming they will figure it out/deal with it

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Who is responsible for tech malfunctions discovered by the site (or patient) during a trial?

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Who is responsible for tech malfunctions discovered by the site (or patient) during a trial?

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Good customer service is critical for technology vendors, especially when it comes to resolving ticket management issues. Site administrators often face the frustrating situation where their ticket remains open for months or even years, even after identification. Therefore, it is crucial to request data about customer service and ticket management availability during technology implementations.

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Good customer service is critical for technology vendors, especially when it comes to resolving ticket management issues. Site administrators often face the frustrating situation where their ticket remains open for months or even years, even after identification. Therefore, it is crucial to request data about customer service and ticket management availability during technology implementations.

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what browser to use for which platform. Some just don't work on all browsers ?! We have to find that out by trial and error.

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what browser to use for which platform. Some just don't work on all browsers ?! We have to find that out by trial and error.

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Do we need to start a site tech support group?

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Do we need to start a site tech support group?

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Do sites need to perform "IT Security Reviews" for the tech they are being asked to use? 

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Do sites need to perform "IT Security Reviews" for the tech they are being asked to use? 

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I think sites almost have to embrace it to have successful trials. it would be helpful if all pharma companies use the same platforms or at least a few of the same ones.

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I like how Vivieene van de Walle took the time to request access to the vendor portals to assess how it would impact her site, who she felt would be best to a work with that vendor and determine cost and time ahead of time.

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Should sites embrace a technology Strategy? (Add your thoughts below in the comments)

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Should sites embrace a technology Strategy? (Add your thoughts below in the comments)

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This is a blog devoted to problems of managing innovation generally, and open innovation in particular. Before I define that term, let me introduce myself. I'm a professor at UC Berkeley's Haas Business School, and a former manager in the computer disk drive industry in Silicon Valley. When I worked in the Valley, I distinctly recall feeling frustrated that there weren't more useful ideas and advice from academia. It seemed like the concerns of professors and the concerns of managers like me were far, far apart. Later, I decided to enter into a PhD program to become a professor, and do what I could to reduce this gap between the academy and industry. I taught at Harvard Business School from 1997 to 2003, and have been at Berkeley ever since.

Open innovation is a concept I originated that falls directly in that gap between business and academe. Conceptually, it is a more distributed, more participatory, more decentralized approach to innovation, based on the observed fact that useful knowledge today is widely distributed, and no company, no matter how capable or how big, could innovate effectively on its own. Yet at the same time there is a critical role for an overarching architecture that connects these seemingly disparate activities together. And the business model (which itself can be innovated) determines what companies look to bring inside the firm and allow to go outside the firm. So open innovation supplies a lot for academics to study, and there have been literally hundreds of academic papers written now on this topic in the past 8 years. For business, open innovation is a more profitable way to innovate, because it can reduce costs, accelerate time to market, increase differentiation in the market, and create new revenue streams for the company. So there's a lot of opportunity for business to profit from open innovation. Hundreds of companies around the world now have executives with the job title, Manager of Open Innovation. And there are now dozens of software companies, intermediaries, and consultants providing products and services in open innovation. If nothing else, the presence of these newly-founded open innovation providers suggests that the concept has met a market test.

So what is open innovation? My definition is more nuanced than that of many people. Open innovation is "the use of purposive inflows and outflows of knowledge to accelerate internal innovation, and expand the markets for external use of innovation, respectively." Open innovation can be understood as the antithesis of the traditional vertical integration approach where internal R&D activities lead to internally developed products that are then distributed by the firm. As my definition suggests, there are two facets to open innovation. One is the "outside in" aspect, where external ideas and technologies are brought into the firm's own innovation process. This is the most commonly recognized feature of open innovation. The other, less commonly recognized aspect is the "inside out" part, where un- and under-utilized ideas and technologies in the firm are allowed to go outside to be incorporated into others' innovation processes.

How do you know what to look for outside, and what to let go to the outside? Your business model determines the answer to these questions. You look for ideas and technologies that fit with your business model. And your internal ideas and technologies that don't fit are logical candidates to go to the outside. So the business model is another key element of the open innovation concept.

There are other ways some people define open innovation, just as Eskimos have dozens of words for "snow". Some claim it works just like open source software. It doesn't. The business model for innovation is a key part of open innovation. Others think that it is just supply chain management. It isn't. Open innovation involves many other actors that fall far outside traditional supply chains (such as universities or individuals), and these participants in open innovation can be influenced, but often are not actually directed or managed. Some claim it is user innovation. It's not. The user is certainly very important to open innovation, but so are universities, startups, corporate R&D and venture capital.

Why take my definition over someone else's? In this case, I literally "wrote the book" on the topic. I published my first book, Open Innovation, back in early 2003. At that time, I did a Google search on the term. I got back about 200 links, mostly of the variety "firm X announced the opening of its innovation center at location Y". My book turned out to be pretty popular, and within a couple of years, open innovation started getting more attention. By the summer of 2010, when I did the same search on the same term, I got back over 13 million links. And these were almost all expressing the concept of a new model of industrial innovation. For this reason, Wikipedia credits me with originating the term. So I really am the father of open innovation.

In this blog, I will continue to work to reduce the gap between business and business schools. Business schools need to understand businesses better than they do today, and they also need to translate their research findings in ways that are accessible to industry managers. And businesses may be pleasantly surprised to discover that there is some very useful stuff going on in the halls of the academy, if they take the time to find it. This blog is a place where some of that exchange can go on.
Henry Chesbrough is a professor at the Haas Business School, UC Berkeley, and the author of Open Innovation: The New Imperative for Creating and Profiting from Technology (Harvard Business Press). His new book is Open Services Innovation: Rethinking Your Business to Grow and Compete in a New Era (Jossey-Bass). Follow him at @OpenInno or at openinnovation.net.

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Everything You Need to Know About Open Innovation

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This is a blog devoted to problems of managing innovation generally, and open innovation in particular. Before I define that term, let me introduce myself. I'm a professor at UC Berkeley's Haas Business School, and a former manager in the computer disk drive industry in Silicon Valley. When I worked [...]

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The intersection of technology and best practice leads to breakthroughs within the clinical research enterprise. SCRS West: Clinical Tech & Innovation will focus on new thinking and collaborative problem-solving to power the partnerships research needs in 2023 and beyond.

SCRS West will flip traditional thinking about technology rollout, training and use, while exploring new ideas and innovations being brought to market. The site voice is critical for clinical technology, and we are excited to share experiences and ideas that will impact trial technology now and in the future.

Consider what the future of clinical research will look like and leave inspired to make changes to your current approaches. Industry leaders will share trends and best practices while identifying collaborative solutions in thought-provoking sessions. Expect a learning experience like no other!

SCRS West welcomes clinical research stakeholders from sites, sponsors, CROs and industry solution providers involved in technology development or implementation.

If your organization is working on, or in need of, solutions to streamline site operations, SCRS West will provide a unique opportunity to share ideas, receive feedback, and collaborate in ways that will improve clinical research for all.

For any questions about the Summit, please email info@myscrs.org.

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The intersection of technology and best practice leads to breakthroughs within the clinical research enterprise. SCRS West: Clinical Tech & Innovation will focus on new thinking and collaborative problem-solving to power the partnerships research needs in 2023 and beyond. SCRS West will flip traditional thinking about technology rollout, training and use, while exploring new ideas and innovations being brought to market.

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SCRS DCT Best Practices and Recommendations 

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SCRS DCT Best Practices and Recommendations 

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DCT Best Practices and Recommendations – Society for Clinical Research Sites

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Digital Innovation Initiative – Society for Clinical Research Sites

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SCRS’ mission of site sustainability and commitment to providing value to member sites has never been more important than it is in today’s digital age. As industry advancements increasingly include the incorporation of new technologies, it is more important than ever that the global site community c…

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Feel free to post your thoughts and ideas

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Feel free to post your thoughts and ideas