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The dress code at Flamingo Land Resort was quite flexible as they allowed any smart trousers or cargo trousers/shorts, they also wanted the workers to wear the company coat/ t shirt underneath to promote their brand and let the customers know that they work there. Also, they are required to wear a name badge so that they let the public know that you work there. It was a 8 hour day each day work there at Flamingo Land. The sickness procedure was that if you were ill, to let your supervisor know that you were not coming in today so that they can work out who will cover your work for the day.

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Flamingo Land is a private resort who aim to have a safe, enjoyable, and fun day for families whilst they are there. Flamingo Land try to improve the quantity of the park by adding a new ride around every 2 years and then having a "high-octane" ride being made once every 5-10 years for those thrill seekers. Flamingo Land have a vast amount of rides and have a good resort for customers to stay at overnight to return to the park. Flamingo Land suggest to stay for two days, one day to have fun on the rides and on the other day to enjoy seeing the animals in the vast zoo area.

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Flamingo Land has tried to make the park the most accessible that it can be for their guests. They have done this by making the disabled parking spaces near the entrance of the park therefore it is easier for them to get into the park. They have also tried to make the rides more accessible for them as some rides are unfortunately unable to be used by them- due to their high force- therefore, some of the low force rides have larger belts which can make it easier for them to use.

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Flamingo Land collect your data from when you are booking your ticket online. The types of data they can collect are identity data- email address and name, contact data- email address and telephone number, technical data-includes internet protocol address, your login data, browser type, etc. Profile data- username, password, interests, and feedback. Usage data- includes information about how you use their website, and products and services. Marketing and communications data- your preferences in receiving marketing from them and 3rd parties and your communication preferences.

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As a resort covering a multitude of guests needs there are several different customer service procedures to be followed for example lost property, lost children, wheelchair hire etc. If a customer is unhappy, they can contact customer service to customercare@flamingoland.co.uk and will receive an email with a ticket number; they can use this number to track the progress of the feedback and will receive a written response within 14 days from a senior member of the management team.

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Flamingo Land ensure that the safety of the customer and for the worker is of the highest of quality. Each ride is tested each day before usage and each have regular maintenance checks so any issues can be seen and resolved before use. For the zoo, each worker is trained properly so that they can deal with any circumstance that may happen. The park as a whole meets the correct safety standards that are required and customers should have no worries when using their services. To assure that Flamingo Land meets the health & safety requirements, they have a full booklet that provides information and policies on how to deal with different scenarios- such as first aid, hazards, etc. Each member of staff are given these booklets when they work at Flamingo Land Resort to learn.

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Flamingo Land Resort asks for the highest possible levels of service from all staff. As a business their unique selling point (USP) is not the theme park or zoo but our celebrity customer service. More information on the code of conduct and the level of service they expect is available to view in the staff handbook that each member of staff is given.

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Flamingo Land Resort have an extensive security around the park for the protection of those inside and out of the park. They have a 24/7 security team around the park at all times that walk around the perimeter of the park and make sure all the locks are done correctly. The team has CCTV throughout the resort and each of the security team has boy camera's on. The security team also has a patrol car that moves constantly around the park, surveying the area. The security team is easy to contact as they are scattered around the park at all times and each member of staff has radios' that they can use to contact each other if assistance is needed.

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To work at Flamingo Land, they are looking for a friendly attitude and a great personality to represent the resort to the customers. They are also looking for good communication skills and an ability to show empathy to help if any issues arise. Also, to have a good ability to keep well under pressure as you can have a multitude of customers to deal with any one time which can be stressful therefore, they would like someone who can communicate and keep under pressure so that they can let all the customers in and keep them all happy.

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In the early mornings everyday, I was needed to open up the gates at the entrance and make sure all of the scanning machines were ready and working to be used for the day. When the customers arrived, I had to scan the virtual tickets on their phones, paper tickets, or wrist band tickets with a scanner or they would use the scanning machines beside where I was stationed for an easy way into the park. I had to do this all day up till my break and then continue after. Being at the front, I was first point of asking questions and had to help with any issues that customers had and tried to help them to answer their questions or direct them in the direction that they want to go; which I was required to look around on the first day to memorise the park. If any customers wanted to go to their car and come back into the park, we had to stamp them on their hand so that they could show us it when they return so that we can let them into the park.

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The work placement at Flamingo Land began at 9.00am each day and finished at 5.00pm (when the park closes) and had a 30 minute lunch break. On the first day, we had a 30 minute talk from 9.30-10.00am where we talked about the policies and what was expected of us this week. After that, we were brought to each of our sections of where we were to work- mine being administration- and we were introduced to our co-workers and supervisor. From 10-10.30 I was shown what to do which was to scan the tickets with a phone- weather from the night before had made the machines not work; I did this till my break at 12.30. After my break I was put on retail where I was placed in a shop on the other side of the park where I was taught how to use the machines and how to maintain the shop whilst running it. This continued till closing time at 5pm. I repeated this everyday of the week expect I was on administration in the afternoon now instead of going to retail and the ticket machines began to work therefore I had to scan the tickets that would not work on the machine and help those who were having issues with scanning on the machines.

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The positives that I encountered whilst at Flamingo Land were that I could see and meet new people that worked there and form a friendly work relationship with them all so that it made the whole week experience much more comfortable and a better experience overall as I could communicate with them easily whenever we had time to talk or whenever I had the time to ask questions about the park to use for the coursework I had to write up about the park. Some negatives that I encountered whilst there were that sometimes there was not a lot to do, for example in the afternoon not many people were coming into the park therefore, there was not much us on the front could do as we were there to scan tickets for those entering the park and let the customers out if they needed to go to their car. Also, experienced some customers who were impatient and would not wait a couple minutes to get into the park and were trying to rush into the park. These customers were usually rude and were not understanding but using the LEAST technique I could communicate with them better and get an outcome that benefitted me and the customers.

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The skills that I have improved is my ability to communicate better and talk more with others as I had to communicate and interact with others all of the time on the administration to help with their issues or to welcome them into the park. Also, I have improved my ability to work well under pressure as at points we had hundreds trying to get into the park at one time and we had to maintain that and let them flow through at a non-excessive rate. I have also improved my skills to listen to customers and I used the LEAST technique to deal if any customers had any issues whilst they were at the resort. Working there also has improved my ability to rise up to issues as before, if there was an issue or problem I would be apprehensive and stay back more but working here I had to deal with the issue head-on therefore I had to improve on this and it has made me be able to resolve issues quickly. An example of this was when someone had lost their bag in the park and they were suspicious of it being stolen, so we took this into consideration so whilst they went to their car to make sure it was still there- the bag had their keys in it- we looked out for the description of the bag and would have to stop anyone that their bag matched their description. In the end, we had a call on the radio that the back had been placed in the lost property building so we waited for the customers to come back and then showed them where lost property was so that they could collect their bag.

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The qualifications needed is just a basic passing of GCSEs for a base role at Flamingo Land Resort; they would like the worker to be friendly and be able to communicate with the public. For higher positions-such as management roles- previous experience of managing or experience of how it works there would also give you the opportunity to work in these roles.

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I have done work experience at Flamingo Land Resort where I was in administration. Whilst doing this work experience, I have improved my communication skills with customers as I have had to help them with any questions that they had. I have also improved my ability to work independently as we had a section customers each that we had to work with and we had to solve the issues that we had in our own section and over the experience, I improved my ability to quickly resolve the issues without asking another member of staff that worked with me.

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My career path now has not changed in light of my work experience here but it has given me some good experience and skills that I can use in my future career path.

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The owner of Flamingo Land resort is Gordon Gibb and was operated and owned by his family since 1979. Denise Pullin is the finance director and general management of Flamingo Land who will oversee all of the finance of the park and look if the Resort can invest into anything with their budget. Stewart Marr is the food and beverage manager who will oversee the products they will buy into the park to then use in their food and beverage; Stewart will also see all the new staff that will be in this sector to see if they can work there. Another manager is Peter Keighley who is the IT manager. Peter will oversee the whole usage and way forward for Flamingo Land; with the usage of online security to their website, online tickets, machines and other devices scattered across the park.

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At flamingo Land Resort they offer a variety of tickets such as standard emission-£52.50-, senior tickets for over 65s-£41- and tickets for under 3s are free. Flamingo Land also offer seasonal passes to customers which gives them unlimited access to the park for the price of £100 which is a vastly popular offer that they offer. The leisure centre is an area that is offered to those customers who are staying at the park and consists of a resort village, including a pool, activities for families and more. Flamingo Land offers a vast amount of accommodation for their customers around the park. There are lifestyle lodges which offers self-catering and accommodation for up to 6 guests a night, the fir tree lodge which incorporates their riverside cottages and the gate house to offer the guests a warm and cottage-core type night. They offer holiday lodges which offer spacious living areas and gas central heating for guests to stay at which shows great views of the surrounding area from the front decking of the lodge. They also offer holiday homes which are 1-2 bedrooms and show a level of luxury for the guests to stay at with the tier list of gold-platinum-platinum+ which offers more luxury and commodities for the guests.