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Boroughwide - Bury Council Tenancy Sustainment, Calico Floating Support

Bury - Red Door Caritas

Prestwich

Radcliffe

Ramsbottom

Tottington

Whitefield

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Bury - Trust House, Salvation Army Food Club

Prestwich

Radcliffe - Mustard Seeds (Bridge Community Church)

Ramsbottom - Ramsbottom Food Pantry

Tottington

Whitefield - St. Andrew's Food Pantry

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The Wise Group Home Energy and Advice Team provides free, one‑to‑one advice and support to help people manage their energy costs and stay warm and safe at home. The team offers short‑term support for urgent energy issues and works with individuals to create long‑term solutions.

They help with managing fuel debt, accessing grants, vouchers and hardship funds, tackling energy emergencies, understanding energy bills and tariffs, and improving home energy efficiency.

Who it's for:

They support individuals and households who are struggling with energy costs, fuel debt, or heating their homes. This includes people on low incomes, those experiencing financial hardship, vulnerable households, and anyone facing energy emergencies or difficulties understanding energy bills and tariffs.

Location:

Boroughwide - support online and via phone

Contact details:

0800 092 9002 - Lines open Monday to Friday 9pm to 5pm

HEAT@thewisegroup.co.uk

For self-referrals or referrals made on behalf of someone - HEAT

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Bury Council helps residents boost their work skills and find better job opportunities through various training and support programs. They offer practical training, career advice, and resources to make job hunting and career development easier. The goal is to give people the tools they need to succeed in today’s job market and grow their careers.

Who it's for:

Any resident living in Bury who is looking to improve their skills, find employment, change careers, or progress in their current job. This includes people who are unemployed, returning to work, starting their career, or wanting to gain new qualifications to increase their job opportunities.

Location:

Boroughwide

Contact details:

buryworks@bury.gov.uk

Bury Works | Work and Skills Support for Residents - Bury Council

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ADAB offer a wide range of learning and skills‑based support, including English language tuition, digital skills, and confidence building. In addition, they provide employment skills and training such as job searching, interview techniques, and CV building to help individuals move closer to work or further education. Community and social groups play a key role in reducing isolation and include initiatives such as a Veterans Breakfast Club, over‑60s groups, and bereavement support. Their health and wellbeing services cover mental health support, dementia awareness, domestic abuse support, therapeutic arts and crafts, fitness and self‑care activities, as well as dedicated women’s support groups.

Who it's for:

They primarily support the BAME community and other ethnic minority communities.

Operating hours:

Monday to Friday, 9am-5pm.

Contact details:

Drop-in or call 0161 761 2079.

Contact – Adab

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Trust House is a community support centre offering free advice, food, company, and help with issues such as food poverty, fuel insecurity, and mental wellbeing, providing a safe, welcoming space for anyone in need.

Who it's for:

Open to anyone in Bury needing support, including people facing poverty, isolation, crisis, or wellbeing challenges.

Welcomes individuals and families.

Access criteria:

Drop‑in service — no referral required.

All support is free and offered holistically.

Location: View on map

Operating hours:

Monday, Tuesday, Thursday, Friday: 10am–2pm.

Contact details:

Drop-in or contact via 07411964653 or info@trusthousebury.org.

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The JEWEL Foundation offers employment and skills support, helping people overcome barriers to work, build confidence, and develop sustainable income through training, careers guidance, and business support.

Who it's for:

Adults seeking employment, skills development, training, or enterprise support.

Designed to support Bury's Jewish community.

Access criteria:

Self‑referral via website or phone.

Open to job seekers, people facing financial hardship, or those wanting to start a business.

Location: View on map

Operating hours:

Monday to Thursday, 9am-4pm

Friday, 9am-1pm

Contact details:

0161 798 2123 or via online form: Contact.

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Step Change provides free, confidential debt advice and helps people manage problem debt through tailored action plans and debt solutions. Their support covers budgeting, benefits advice and practical steps to regain financial stability.

Who it's for:

Anyone experiencing problem debt, money worries, or financial hardship.

Open to adults of any income level who need debt advice.
(General service — not location‑restricted.)

Access criteria:

Self‑referral via online advice tool or phone.

No eligibility requirements; free and impartial for anyone.

Location: Digital contact only

Contact details:

0800 138 1111. Monday to Friday 8am to 8pm and Saturday 9am to 2pm

Online 24/7 - How Your Debt Advice Session Works. StepChange.

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Mustard Seeds are a refuge for people struggling with the cost‑of‑living challenges that impact their ability to feed themselves and their families, and they work to reduce social exclusion. This involves a growing range of services that help build confidence and provide direction, enabling individuals to find solutions for themselves with support from the appropriate departments. The Food Pantry (£4 for 12 items) is one of the key attractions, alongside the free café. Due to limited resources, membership can only be offered to people with a Radcliffe postcode; however, no one is ever turned away hungry.

Who it's for:

Radcliffe residents facing financial hardship, food insecurity, social isolation, or needing practical or wellbeing support

Open to all local community members needing affordable food or support

Access criteria:

£5 annual membership for the Food Club (Radcliffe residents)

£4 per shop for a selection of 12–15 items

No referral required - drop‑in welcome

Advice services are free and open during hub hours

Location: View on map

Operating hours:

Wednesdays, 9:30am–12:00pm (Food Club, Café, Clothes Shop, Advice Centre)

Craft Club: Wednesdays 1pm–3pm (free refreshments)

Contact details:

Drop-in or info@mustardseeds.uk.

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A low‑cost community food pantry providing approx. £15 worth of food plus toiletries/cleaning products for £3 per week.

Who it's for:

Residents of the Hillock Estate, Whitefield, plus referrals from local partners such as the children’s centre.

Access criteria:

Register on arrival

If full, residents are added to a waiting list

Location: View on map

Operating hours:

Wednesdays, 12:30pm–3pm

Contact details:

Drop-in or email foodpantryhillock@gmail.com.

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For just £5 a week anybody in need can come down to the pantry and select food, drink and sanitary items they wish from the categories outlined. There is also a warm space for pantry users.

Who it's for:

Anyone in Ramsbottom experiencing financial difficulty or in need of food support.

Access criteria:

Self‑referral accepted

Delivery available if required

No crisis threshold — open to all experiencing hardship

Location: View on map

Operating hours:

Every Tuesday between 10:00 – 12:00, there is a warm space for pantry users, with toast and a drink available.

Every Thursday between 10:00  – 12:00  Christ Church run a free drop-in cafe in conjunction with the pantry opening times.

Contact details:

Drop-in.

info@ramsbottompantry.uk or 07566712558.

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A low‑cost food club providing 12–15 items of fresh, chilled, frozen, and ambient food plus toiletries at an affordable price. Also runs a community café offering low‑cost drinks and a friendly space.

Who it's for:

Anyone in the Bury community who is struggling to make ends meet or facing food insecurity.

Access criteria:

£5 annual membership

£4 per visit

No referral required

Drop‑in style

Location: View on map

Operating hours:

Tuesdays, 11am–1pm (Food Club)

Café also open Tuesdays 11am–1pm and Thursdays 10:30am–1pm

Contact details:

Drop-in.

bury@salvationarmy.org.uk or 0161 763 5142.

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Growing Together Radcliffe is a community support centre offering short-term, crisis support. This includes food assistance, wellbeing activities, social inclusion sessions and advice for residents across Radcliffe and Ainsworth. It provides a safe space, support groups, and practical help to prevent people from “falling through the gaps.”

Once referred, residents can visit up to six times for support. After this, residents can continue to attend the cafe and centre.

Who it’s for:

Residents of Radcliffe needing support

People in crisis, including food insecurity, health issues, social isolation, or financial difficulties

Families and children

Anyone needing advice, signposting, or a welcoming community space

Access criteria:

Referral‑only for the food bank (via care agencies, housing, social workers, schools, Citizens Advice etc.)

Assistance is short‑term, up to 6 visits in 12 months for referrals

All other community sessions (café, wellbeing groups, social groups) are drop‑in/open access

Services are primarily for Radcliffe & Ainsworth residents

Location: View on map

Operating hours:

Food Bank: Fridays, 9am–12pm (referral only)

Chatty Café: Fridays, 10:30am–12pm (free, open to all)

Asylum & Migrant Support Session: Last Friday of every month, 1–3pm

Additional sessions vary (exercise, crafts, recovery support, digital skills etc.) depending on schedule

Contact centre staffed weekdays 10am–2pm for enquiries (not drop‑in)

Contact details:

07963 605283

info@gtr-centre.co.uk

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Bury Involvement Group is a peer‑led mental health charity offering a crisis drop‑in service and a wide range of peer support groups for adults (18+) experiencing mental health distress. Services are run by volunteers with lived experience and are free, open access, and non‑clinical.

Who it's for:

Adults 18+ experiencing mental health crisis or emotional distress

Individuals managing long‑term mental health conditions

Adults facing homelessness/rough sleeping, domestic abuse, disabilities, or long‑term health conditions

Open to Bury residents and people from other areas (no catchment restriction)

Access criteria:

No referral required for all groups - open access

Crisis service available via drop‑in or pre‑booked appointments

Phone support available for those unable to attend in person

Location: View on map

Operating hours:

Mon–Wed: 2pm–6pm

Thu–Fri: 2pm–10pm

Contact details:

mentalhealth@buryinvolvementgroup.org, 0161 222 4005, 07758737616 or online: Contact BIG | Bury Involvement Group - BIG in mental health.

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The Met offers:

Creative career days in partnership with local schools and the Local Cultural Education Partnership (LCEP),

Mental health & wellbeing support delivered through group creative activities (Learning‑disabled theatre group, group for children with autism),

Refugee & asylum seeker support, working indirectly via partners such as Eagle’s Wing,

Training and skills development, including creative and community‑based learning opportunities,

Inclusive social spaces, events and groups to support confidence, connection and wellbeing

Who it's for:

Open to everyone

Particularly supportive for:

Children and young people

People with learning disabilities

Autistic children

Refugees and asylum seekers

Anyone seeking social connection, wellbeing support, or creative learning pathways

Access criteria:

Open access

No referral required

Location: View on map

Operating hours:

Monday–Sunday: 10am – 11pm
(Some sessions/activities operate within varied times)

Contact details:

0161 761 2216

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A day centre for people who are homeless or at risk of homelessness, offering:

Free breakfast & lunch

Showers, laundry, emergency clothing

Housing and benefits advice

Health & wellbeing sessions

Warm hub, activities & supported volunteering

Who it's for:

Adults 18+ who are homeless, vulnerably housed, or at risk of homelessness.

Access criteria:

Drop‑in - no referral required

Location: View on map

Operating hours:

Breakfast: 9:30–10:30am

Lunch: 12–1pm

Activities: 10:30am–12pm (varies by day)

Contact details:

Drop-in or contact via 0161 272 0771, reddoor@caritassalford.org.uk.

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Digital support drop-ins for informal, one-to-one support in partnership with HMR Circle and Sovereign House. Providing tailored digital skills classes and access to devices through the Bury Works: Digital for All Device Refurbishment Scheme.

Who it's for:

Anyone living, working or studying in Bury who wants to improve their digital confidence.

Access criteria:

Open to all Bury residents - no referral needed.

Location:

Delivered across Bury.

Contact details:

digitalsupport@bury.gov.uk

Drop-ins timetable: Community groups and residents digital support - Bury Council

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Supporting individuals who are in work, on 0‑hour contracts, or at risk of redundancy to progress in their careers or explore new employment opportunities. Including help with job searching, accessing training and qualifications, creating CVs and cover letters, interview preparation, and building confidence.

Who it's for:

Anyone in Bury who wants to progress in their career or explore new employment opportunities.

Access criteria:

No referral required.

Operating hours:

Monday to Friday.

Contact details:

progressioninwork@bury.gov.uk.

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Providing practical, financial and wellbeing support to help tenants maintain their tenancy and prevent eviction. This includes offering tailored advice, improving property conditions, sourcing essential furniture, fostering community involvement, and reducing isolation through regular in‑home support.

Who it's for:

Bury Council tenants.

Access criteria:

Open to all Bury tenants.

Contact details:

0161 686 8000 or online: Contact us.

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A locally delivered initiative supporting refugees and people seeking asylum. It provides personalised access to:

English language learning (ESOL)

Work, skills and vocational training

Digital skills and inclusion support

Community connection, wellbeing and social participation

Bury Council works in partnership with Bury VCFA and the wider VCFSE sector, who are ideally placed to offer safe, trauma‑informed and culturally sensitive support for people with asylum backgrounds.

Who it's for:

Refugees and people seeking asylum living in Bury or placed in the borough

Individuals who would benefit from English language support, digital inclusion, skills development or wellbeing support

Those seeking to connect with their community, access training, or prepare for future employment

Access criteria:

Self-referrals and partner referrals are accepted.

Operating hours:

Various.

Contact details:

Follow the link to access the online referral form and the paper referral form.

Refugee Welcome Programme | Bury VCFA

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The Refugee Welcome Programme (RWP) is a locally driven initiative that supports refugees and people seeking asylum across Greater Manchester.

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Citizens Advice Bury & Bolton is a local, independent and quality assured service. They provide the advice people need for problems they face and improve the policies and practices that affect people’s lives. They provide free, confidential and impartial advice to everyone on their rights and responsibilities. Whoever you are, whatever the problem - Citizens Advice Bury & Bolton there to help.

They provide specialist, externally quality assured and verified advice and support in the following key areas:
* Welfare Benefits
* Money Advice/ Debt support
* Energy
* Housing Advice
* Community Care.

They also provide support and signposting on a range of other issues, through a range of projects including court representation (in line with Legal Aid criteria).

Who it's for:

The service is available to anyone, regardless of ethnicity, gender, disability, sexual orientation or nationality.

Operating hours:

The standard office hours are 9.30am-4pm Monday - Friday.

Outside of this, they deliver outreach sessions at a range of venues across Bury Monday - Friday (times & locations vary).

Out of hours phone/Whatsapp advice is also available 7days per week 6pm - 9pm.

Full details of all service times/ locations etc can be found via https://www.cabb.org.uk/get-help/.

Contact details:

0161 850 5053or access website for link to self-referral form and Whatsapp.

https://www.cabb.org.uk/get-help/

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Springs Community Project Group offer a drop‑in café every Monday from 10am to 12pm, and a Luncheon Group on alternate Tuesdays from 12pm to 3pm (prior booking required). Armchair exercise, yoga, and a craft group take place every Thursday from 11am to 2pm. FareShare food distribution is also provided when available.

Who it's for:

Support available for anyone in need.

Contact details:

0161 764 3375 or springscommunityproject@outlook.com.

Based at Bury East Family Hub, Project Room, 25 Dorset Drive, Bury, BL9 9DN.

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Safenet provide support to anyone facing abuse, controlling behaviour or harassment. Offering a safe place to stay when needed, alongside emotional support, guidance and practical help. They offer inclusive, non‑judgemental and respectful services to women, children and men, and are part of DASSL (Domestic Abuse Support Service Lancashire).

Who's it for:

Anyone experiencing domestic abuse, including women, men and children. This includes people who are currently in an unsafe, unhealthy or unhappy relationship, as well as those who have left a relationship but continue to experience abuse, harassment or control.

Location:

Boroughwide

Contact details:

0300 3033 581

contact@safenet.org.uk / daoutreachbury@safenet.org.uk

Domestic Abuse Services and Refuge in the North West - Safenet

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Achieve Bury support people struggling with substance misuse and have partnered with The Big Life Group, who support service users to rebuild their lives and work towards a positive and optimistic future. They are committed to taking a whole‑person approach to recovery. The service works to address wider issues such as employment, education, housing, finances and relationships—factors which can often prevent or delay recovery if left unsupported.

Who it's for:

Achieve Bury are for adults who live in Bury and are affected by drug or alcohol use, including those who are concerned about their own substance use or someone else’s. The service supports people at any stage of their recovery journey, whether they are seeking advice, structured treatment, or ongoing support to maintain positive change.

Location: View on map

Contact details:

0161 271 0020 (Mon to Fri, 9am-5pm)

achievebury@gmmh.nhs.uk

Referral via GP or healthcare professional

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Ask Bill is a free online support service created by Auriga Services to help people manage money worries, reduce household bills and live more sustainably at home. The service is designed to be friendly, non‑judgemental and easy to understand, offering practical advice without lecturing or overwhelming users. Ask Bill focuses on helping households increase their spending power, ensure they are receiving the right financial support, and reduce their water, gas and electricity use—all while improving quality of life at home. The service is particularly helpful for people who may be feeling anxious about rising bills, debt, or the cost of living, and for those who want to make more environmentally conscious choices.

Who it's for:

Anyone who is worried about household bills, money pressures or managing day‑to‑day living costs. The service is suitable for individuals and families who want clear, easy‑to‑understand information without judgement.

Location:

Online service.

Contact details:

Access support via website - Ask Bill | Free and Impartial Help About Money and Bills

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Ask Bill | Free and Impartial Help About Money and Bills

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Find support on your bills or spending, or advice how to being kinder to the environment with water, gas and electricity use.

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The Staying Well Team supports older residents in Bury to remain healthy, happy, and independent for longer. The team provides friendly, preventative support by offering advice, guidance, and signposting to services that can improve health and wellbeing.

Who it's for:

Aged 50 years or over

Living in the Bury borough

Not currently receiving support from Social Care services

Access criteria:

You can access support by contacting the Staying Well Team directly. After providing some basic details, a Co-ordinator will arrange to speak with you to discuss your needs and offer support, advice, or referrals to other services.

Contact details:

0161 253 5151

stayingwellteam@bury.gov.uk

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Bury Adult Learning Service offers a wide range of adult learning and support opportunities designed to help individuals build skills, improve wellbeing, and progress into further education or employment. Courses include English, Maths, IT, ESOL (English for Speakers of Other Languages), Employability, Wellbeing, and Family Learning. In addition to courses, they provide Information, Advice & Guidance (IAG) sessions to help individuals choose the right learning pathway or signpost them to other relevant organisations or services if needed. They also offer volunteering opportunities, helping learners gain experience, confidence, and new skills.

Who it's for:

This service is open to adults aged 19 and over.

Contact details:

Online:
Visit the website: https://www.bury.gov.uk/schools-and-learning/adult-learning

By phone:
Call 0161 253 5772 to speak to a member of the team

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Support for maintaining tenancy and accessing helpful services. Confidential drop-in sessions for council tenants, private renters and homeowners encountering difficulties.

Who it's for:

Anyone in accommodation facing difficulties and requiring support with maintaining tenancy.

Access criteria:

Drop-in, no referral required.

Drop-in details:

(No appointment needed)

Bridge Community Church

10 Miltown Street, Radcliffe, M26 1WD

Every Wednesday 09:30-11:30

Growing Together Radcliffe

Growing Together Support Centre, Westminster Avenue, Radcliffe, M26 3WD

Every Friday 09:30-12:00

The Blind Society

4 Tenterden Street, BL9 0EG

First Monday of every month 09:30-12:00

Trinity Church

16 Westminster Avenue, Radcliffe, M26 3WD

First and third Tuesday of every month 09:30-12:00

St Andrews Church

Ribble Drive, Whitefield, M45 8NA

First Wednesday of every month 12:30-15:00

Radcliffe Drop-in Service

Growing Together Support Centre, Westminster Avenue, Radcliffe, M26 3WD

Contact details:

For any inquiries or to attend a virtual drop-in, email buryfloatingsupport@calico.org.uk or call 0161 447 8821.

Chat online at calicogateway.org.uk (Monday to Friday 09:00-15:00)

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Bury Carers Hub provides free, confidential information, advice and support to adult unpaid carers (18+) who look after a family member, friend or neighbour living in Bury.

The service includes:

Carers Assessments and one-to-one support.

Information, advice and signposting.

Emotional wellbeing support.

Access to support groups and peer support.

Training and wellbeing opportunities.

Carer breaks and activities.

Support with navigating health and social care services.

Carers Emergency Card.

Access to digital resources and community support.

Volunteering opportunities.

Co-production opportunities, enabling carers to shape and improve local services through the Bury Carers’ Co-production Network.

Who it's for:

Any adult who lives in Bury and is caring for a family member, friend or neighbour.

Contact details:

Tel: 0300 303 0207

Email: enquiries@burycarershub.org.uk

Website: Bury Carers' Hub - Bury Council

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Bury Carers' Hub aims to assist all adult carers who support someone living in Bury. It aims to give carers access to information, advice and a range of support services.

The Bury Carers' Hub is delivered by n-compass. This support service is designed to help carers:

continue in their caring role, for as long as they choose

to reduce the impact that a caring role can have on their own health and wellbeing.

Find out if you are a carer.

Supporting you, as a carer

Caring for someone who relies on you can impact your health, finances and quality of life, which may become more stressful over time. We might be able to help you if:

you don't get enough sleep

your health is affected

you feel lonely or isolated

you worry about what might happen to the person you care for, if something were to happen to you

you're thinking about giving up work to give you more time to support the person you care for.

If you contact the Bury Carers' Hub, a conversation will be arranged to get to know you and understand your needs as a carer. This will help to organise support that is designed to your individual needs, such as:

specialist one-to-one support

group support

offering support for you to take breaks from caring

befriending and peer support

newsletters about local groups, activities and training, delivered twice a year

online carers community network

volunteer Carers Help and Talk (CHAT) line, available 24 hours, 7 days a week

access to community and Health and Wellbeing services

support for former carers

volunteering opportunities as 'Friends of Bury Carers'

volunteering opportunities for the CHAT line

carers awareness briefings, for professionals.

Contact Bury Carers' Hub

Please get in touch to see how we can help you.

n-compass is registered in England and Wales as a Registered Charity. Their charity number is 1128809 and company limited by guarantee number is 06845210.

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The Bury Carers' Hub ensures that carers have access to information, advice and support services.

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Healthy Start Vouchers (Healthy Start Scheme)

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Healthy Start Vouchers (Healthy Start Scheme)

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Healthy Start is an NHS scheme that helps eligible pregnant women and families with young children buy healthy food and milk. Eligible families receive a prepaid Healthy Start card, which is topped up every four weeks and can be used to buy healthy food items such as milk, fruit, vegetables, pulses, and infant formula. The scheme also provides access to free Healthy Start vitamins.

Who it's for:

Pregnant women who are more than 10 weeks pregnant.

Families with at least one child under the age of 4.

Young people under 18 who are pregnant (even if they are not receiving benefits).

Some families with a British child under 4 who have no recourse to public funds and meet income requirements.

Access criteria:

To qualify, applicants must:

Live in England, Wales, or Northern Ireland.

Be more than 10 weeks pregnant or have a child under 4 years old.

Receive:

Universal Credit with a household earned income of £408 or less per month, or

Pension Credit that includes the child addition.

Alternatively, be under 18 and pregnant.

Some families with no recourse to public funds may also qualify if they meet specific immigration and income conditions. [faq.nhsbsa.nhs.uk], [gov.uk]

How to apply:

Online application

Apply through the Healthy Start website if receiving Universal Credit and meeting the eligibility criteria.

You will need:

National Insurance number

Date of birth

Address

Baby's due date (if pregnant)

Universal Credit details. [healthystart.nhs.uk]

By phone or email

If receiving Pension Credit (with child addition) or if under 18 and pregnant, applications can be made:

By phone: 0300 330 7010

By email: healthy.start@nhsbsa.nhs.uk [healthystart.nhs.uk]

Apply online: https://www.healthystart.nhs.uk/how-to-apply/

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Bury Council Lead Officers provide advice, guidance and practical support to help residents improve their financial situation and access the support they are entitled to. They can help with income maximisation, benefits entitlement, Council debts and arrears, budgeting, income and expenditure assessments and complex Council Tax or Council rent queries.

Who it's for:

Any Bury resident.

Access criteria:

No referral required.

Residents can attend any of the drop-in sessions on a walk-in basis.

Drop-in locations and times:

Bury Town Hall
2 Knowsley Place, Knowsley Street, Bury, BL9 0SN

Monday, Tuesday and Thursday: 9:00am to 1:00pm

Wednesday: 1:00pm to 5:00pm

Radcliffe Primary Care Centre
69 Church Street West, Radcliffe, M26 2SP

Monday: 1:00pm to 5:00pm

Tuesday: 10:00am to 3:00pm

Ramsbottom Christ Church
Great Eaves Road, Ramsbottom, BL0 0PX

Thursday: 10:00am to 12:00pm

Chesham Family Hub
25 Dorset Drive, Bury, BL9 9DN

Wednesday: 9:00am to 12:00pm

Whitefield Live Well Centre
Albert Road, Whitefield, M45 8NH

Wednesday: 1:00pm to 5:00pm

Growing Together Radcliffe
Westminster Avenue, Radcliffe, M26 3WD

Second Friday of every month: 10:00am to 12:00pm