# data[].attributes.body
Have a data back up system in Toronto, Have a close working between IT group and business VPs, new IT governance, better trained employees, annual budgeting and selction of projects which are prioritized

# data[].attributes.body
-Stronger relationships between various business units
-Split staff to concentrate on specific areas
- Create new BU-CIO roles to manage units directly
- Establish backup data center in Toronto

# data[].attributes.body
1. IT Structure
2. IT Planning and budgeting
3. Dealing with vulnerability of existing data
4. IT operations with on-site coverage
-Sandra

# data[].attributes.body
1)Aligning the Business and IT end
2) New Governance
3) Addressing the data backup issue with the data centre

# data[].attributes.body
establishing a new redundant data centre in Toronto to reduce risk and enhance recoverability

# data[].attributes.headline
stronger linkages between business units, using IT as a bridge not a barrier

# data[].attributes.subject
stronger linkages between business units, using IT as a bridge not a barrier

# data[].attributes.body
Leilani

# data[].attributes.body
Assigned specific IT experts to handle the IT units and restructure the IT organisation.
24 hours IT operations supports to ensure WLB of employees.
Change the IT culture to client centric will assist the company to be in the front of the competition

# data[].attributes.body
First element was to form stronger links with all the business units.
Second element was IT planning and budget process
Third element was ensuring an IT operations center with 24/7 onsite coverage
Fourth element was the need for redundant data center in a different area

# data[].attributes.body
1. governance- establish a stronger linkages with business units, break up the IT group and reassign their people to specific business units; IT support on-site coverage 24 hours a day
2.IT leadership level - BU-CIO. IT organized as business
3. Establish a redundant data centre in Toronto

# data[].attributes.body
- focused on establishing much stronger linkages with the business units
- dealing with IT infrastructure and operations, telecommunications, security, IT governance administration
- deal with the vulnerability of the existing data center located at the end of the runway,
- ensure that an IT operations center unit was formed that would have on-site coverage 24 hours a day, seven days a week, in concert with WestJet airline operation.
(Hennie)

# data[].attributes.body
1. Establishing stronger linkages with the business units
2. Turn attention to the IT planning and budget process
3. IT proposal dealt with the vulnerability of the existing data centre located at the end of the runway.
4. New IT governance

Jay Liu

# data[].attributes.body
1. Focused on establishing much stronger linkages with the business units.
2. Data Centre location and expansion
3. Creation of 5 BU-CIO

Elton

# data[].attributes.headline
The upgrades were made to ensure transparency and accountability of the staff under a new head.

# data[].attributes.subject
The upgrades were made to ensure transparency and accountability of the staff under a new head.

# data[].attributes.body
Rishabh

# data[].attributes.body
The systems are aiming to make sure the continued performance and centralised data management. The staff have unclear roles when conducting the process and dividing the responsibility. Jay Liu

# data[].attributes.body
1) Creation of defined 5 BUCIOs
2) Integration of planning & Budget (Half of it assigned to units
3) 24 hr IT Help Desk
4) Redundant data center expansion
Tomas

# data[].attributes.headline
Lack of communication between business side and IT department

# data[].attributes.subject
Lack of communication between business side and IT department

# data[].attributes.body
sudeep

# data[].attributes.headline
Staff work under multiple group and each group 

# data[].attributes.subject
Staff work under multiple group and each group 

# data[].attributes.body
staff work under multiple groups and each group work on specific internal function, no communication btwen stuff

# data[].attributes.body
elements include
1, being more transparent and being more responsife in their operations
2. business re-engineering process needed inregards to governance, fiance, and business processes

# data[].attributes.headline
Governance is sensitive to the company's dependence on tech and IT organization for operational support and strategic growth

# data[].attributes.subject
Governance is sensitive to the company's dependence on tech and IT organization for operational support and strategic growth

# data[].attributes.body
Elton

# data[].attributes.headline
The data centers were placed near the headquarters and no backup of the data was available.

# data[].attributes.subject
The data centers were placed near the headquarters and no backup of the data was available.

# data[].attributes.body
sudeep

# data[].attributes.body
Technically competent staff in a wide range of areas - generalists: Amritha

# data[].attributes.body
Centralised data centre with no backup that would cause significant issues if it failed

# data[].attributes.body
IT conventional internal functions of planning, building, operating, maintaining and governing. All developer worked as a group

# data[].attributes.body
Have a CIO on a contractual basis and then employ for full time looking at the business need. Everyone was doing everything and they needed to structure the operations and processes. Bring innovation and corporate growth deploying IT Resources. 24*7 IT support. Toronto based redundant data centre.  5 new BU - CIO.

# data[].attributes.headline
The staffs don't have any clear job role. They take pride in the existing system and won't take changes smoothly

# data[].attributes.subject
The staffs don't have any clear job role. They take pride in the existing system and won't take changes smoothly

# data[].attributes.body
Sudeep

# data[].attributes.body
No specific group is responsible for the IT structures, lack of transparency of information and competitions.

Operation system - no standards for dealing with outages, root-cause analysis, reporting service tickets, change/release management and response time monitoring.

# data[].attributes.body
The systems  were proprietary, built and maintained within WestJet, but were quite advanced for their time, the company was one of the first airline that had electronics ticketing
(Hennie)

# data[].attributes.body
House information system which imfprporated a database design and system acceptance test plans

# data[].attributes.body
No formal IT team leader or Manager. - Shreya

# data[].attributes.headline
proprietary- built and maintained within westjet

# data[].attributes.subject
proprietary- built and maintained within westjet

# data[].attributes.body
Leilani