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We got a better understanding on how things like bundles, discounts, and fiscal year should work

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Teams threads for specific bugs which allows more transparent communication

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Teams threads for specific bugs which allows more transparent communication

# data[].attributes.headline
We worked hard and had call when we understand and calrify our misunderstandings

# data[].attributes.subject
We worked hard and had call when we understand and calrify our misunderstandings

# data[].attributes.headline
Team communication and support for one another while fixing bugs

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Team communication and support for one another while fixing bugs

# data[].attributes.headline
Learn about different flows like discounts, change requests, splitting rental item.  Learn about the air break to quickly debug the crashes on production site. 

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Learn about different flows like discounts, change requests, splitting rental item.  Learn about the air break to quickly debug the crashes on production site. 

# data[].attributes.headline
Uncovering more root causes rather than patching and forgetting

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Uncovering more root causes rather than patching and forgetting

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As a serves we don't need more in the way of new features right now, but improving on what we do have and making it more reliable.

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QA Was more involved, help a lot on bug reproducing

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QA Was more involved, help a lot on bug reproducing

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There is a lot of guessing going on about how things should work. Non of use are renters so what makes sense to us will not necessarily make sense to our clients.

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Lack of clarity/good clear communication on the issue

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Lack of clarity/good clear communication on the issue

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Not being certain what is being addressed when a push is going live

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Not being certain what is being addressed when a push is going live

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Fixing incorrectly, introducing new bugs

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Fixing incorrectly, introducing new bugs

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Some bugs were created without clear instructions on how to reproduce

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Some bugs were created without clear instructions on how to reproduce

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Jumping from one bug fix to another (changing focus) to respond to customer complaints

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Jumping from one bug fix to another (changing focus) to respond to customer complaints

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No matter have fast we get at fixing bugs, if we don't slow down how many get added we will never catch up.

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Misalignment on how features did/should work

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Misalignment on how features did/should work

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How we handle the emergencies, switching focus, not finishing tasks because something more urgent arrises

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How we handle the emergencies, switching focus, not finishing tasks because something more urgent arrises

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Bugs being logged without clear steps or video to reproduce

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Bugs being logged without clear steps or video to reproduce

# data[].attributes.headline
End to end testing after fixes not too good which gives regression and we rollback

# data[].attributes.subject
End to end testing after fixes not too good which gives regression and we rollback

# data[].attributes.headline
A simple form used to communicate a new bug or issue in the bug channel.

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A simple form used to communicate a new bug or issue in the bug channel.

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Too much time gets wasted when things are not introduced with enough context.

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if we are in crisis, we should move devs from features to bug fixes for 2-3 days and clear the list

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if we are in crisis, we should move devs from features to bug fixes for 2-3 days and clear the list

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Devs focus on refactoring code and adding unit tests. This will reduce bugs by
1) cleaner code prevents bugs from being created in the first place
2) cleaner code makes fixing bugs much quicker and easier
3) unit tests lets us catch bugs quicker

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Add a column to know the client so we can filter, not in the title task

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Add a column to know the client so we can filter, not in the title task

# data[].attributes.headline
adding a step to the hot fix walkthrough, "inform CS on what fixes are coming" after scheduling a push

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adding a step to the hot fix walkthrough, "inform CS on what fixes are coming" after scheduling a push

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some basic flows must be tested end to end, before we merge all from preprod to prod. we should write must to test flows before every release

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some basic flows must be tested end to end, before we merge all from preprod to prod. we should write must to test flows before every release

# data[].attributes.headline
Add a section IN PROGRESS to know what is actually being worked on. 

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Add a section IN PROGRESS to know what is actually being worked on. 

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Derek/Dylan pairing with Aaron and/or Manuel and/or whom ever and go though every page of the app and make sure every piece of functionality is document in the cucumber. Anything that is not currently in the cucumber a scenario is added with a @wip tag and will be worked on later.

This will improve clarity on how things SHOULD work, and give us our coverage percent

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Add a field to identify solution kind... root fixed, patching, data fix. etc

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Add a field to identify solution kind... root fixed, patching, data fix. etc

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Aligned understanding of the bug process for all

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Aligned understanding of the bug process for all

# data[].attributes.headline
Add a section for documentation, we don't have documentation and bug fixing allow us to understand how system works

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Add a section for documentation, we don't have documentation and bug fixing allow us to understand how system works

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should not merge new features until we are out of crisis and bug list is clear till certain date

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should not merge new features until we are out of crisis and bug list is clear till certain date