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Watch and identify how conflict was resolved in this short clip

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Watch and identify how conflict was resolved in this short clip

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https://youtu.be/mXs9CplgxJI

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Conflict management sample clip Despicable Me

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Name one COGNITIVE conflict in your workplace

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Name one COGNITIVE conflict in your workplace

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Name one GOAL conflict in your workplace

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Name one GOAL conflict in your workplace

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https://form.jotform.com/202500875300443

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Name one AFFECTIVE conflict in your workplace

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Name one AFFECTIVE conflict in your workplace

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https://padlet.com/muru_nagaraju/f1x44i333du6xilo

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https://form.jotform.com/202500875300443

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Please click the link to complete this form.

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Similarities
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2. lkjfkljsa

Differences
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2. epowepojmfpo

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2 methods currently used:
1.kjjkjkkjkldgjskl
2. lojjwoienkn

2 new methods:
1. lkjldkjiooenkn
2. nsldkjgklsj

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Aquaman

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Wonderwoman!

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Thor

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Very powerful despite being a woman

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Moanna

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Thor

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Iron Man

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Steve Jobs

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Superman

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Flash

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no favourite superhero unfortunately; my role model would be Steve Irwin

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Wanda Vision

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Superman

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Productivity level
Stress relationship
Turnover rate
Project failure
Personal mental health affected

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Notorious
Competition
Struggle
Fighting
Disagreement
Strife
Rivalry
Clash
Disaccord
Dispute

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1. Get to know different perspectives
2. Solve problems
3. After conflict resolution, it will bring people closer and bond better
4. Adapt to changes, so we learn from it to prevent future occurence
5. Compromising each other's viewpoints

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Solutions
Discussion
Negotiation
Win-win
Diversity
Inclusive
Brainstorming
Views
Positive Mindset
Clarity

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2 method use currently
1. Buddy lunch
2. New Staff Orientation

2 new method propose
1. more social event activities (lunch, tea break)
2. Implement induction package for new staff

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2 methods currently used:
-from university  level to school level, to team level: RC events, makan sessions, team bonding events, departmental lunch, informal coffee tea break session
- department meetings, team meetings

2 new methods:
- create more in-person team bonding (non work- related): insert more fun activities: e.g. games/outdoor activities
- Create more communication session but over more informal casual settings (work-related) : e.g. over coffee

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Current practice
-Buddy lunch
-New staff orientation

New methods
-common activity e.g. Exercise session together
-Transport groups for colleagues living nearby
-Group contribution to a welcome pack (short introduction programme+card+food) for the new colleague

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Existing methods:
(1) foster more communication by hanging out together outside of work and having more informal gatherings e.g christmas dinner
(2) when there are new changes, there will be mini discussions and after that, we are more aligned in our approach to the changes and being more efficient as a team as we are now on the same page

Improvements:
(1) more avenues for suggestions without harsh judgement; anonymous post its; as we leaning towards group think

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One department wants students to stay back late to help them. But another group does not want to stay back to provide support.

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Affective - too deeply embedded

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Had a situation where a colleague was impatient and displeased when asked about the same issue/problem by different people. It affected my perception of that colleague and I found myself avoiding asking the colleague too many questions in the future

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Affective - we can't change other people's emotions

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Change of system process eg from Fin 2.0 to RPA.
Different emphasis and have different experience.
Unhappiness between users and team

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- Different email communication style between students and staff.

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Cognitive. inherent differences

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Cognitive - fixed mindset

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Practise make permanent

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Positive mindset

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We are lovers not fighters

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practise makes permanent

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Communication

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5 C’s of conflict resolution

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Address all conflicts asap

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Rationale and benefits of doing something.

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Listen more before reacting

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Communication

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Address conflicts quickly

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How you see conflict is how you manage conflict.

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Conflict can be positive too

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Practical

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How you perceive conflict shapes how you manage it.

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1. supportive
2. probing
3. Understanding

Ask right questions and to understand

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Supportive
Ask questions to understand situation. Listen actively and try to find out more.

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Probing/ stop asking question and pay more attention about their emotion.

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Probing. I can listen more attentively to understand the situation fully and show empathy.

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Judgemental
How to improve: must listen with open mind and show supportive-ness of what the other party is saying.

Understanding
How to improve: other than too be understanding, it would be good to ask questions too.

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- Listening style is Understanding.
- Improve by listening fully, understanding why they say that and responding appropriately depending on situations.

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My listening style: Judgemental

How to improve my listening style: listen carefully and think/process if judegmenedgrmental ztyle of listening is appropriate for that situation.

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1 Probing
2 To ask questions one by one. Take note of the other person's emotions and emotional needs.

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Dominant listening styles: Judgemental and Understanding

Try to ask more questions and understand why something is being said

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Judgemental
Improve by showing support and encouragement.

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Probing
Be more aware of the situation and what are the relevant styles that would be more appropriate for that situation.

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Judgemental / listening and understanding better.

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Dominant: Probing listening style

To improve:
Instead of questioning and talking too much, let the other party finish speaking.

Paraphrase my replies to show understanding of his situation and feelings. This may encourage him to speak up more..

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Judgemental, Probing

Show support and understand the other person's emotions

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Listening style: Probing
Learn to ask questions at appropriate situations and only if necessary, without crossing boundaries.

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Judgmental. Know when judgmental style may be inappropriate for effective listening and apply interpretive style where appropriate.

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Dominant listening style: judgmental
I should try to practice the understanding listening style more by not imposing my own values/beliefs too much when listening to others