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Hi, if you are agree we can start with the process in your current account. If you add  this plan in your account, you will get all this benefits. If you add these lines now, you would get all these benefits. If you had Hbo+, you would have enjoyed more.
this is the last worksshop

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0- If a customer has a problem, the agents can help her.
1- If I sell a lot, I will be promoted.
2- If I helped a customer, she would be happy.
3- If I had paid my bill, I would have my service active.

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Zero: If you want, I can assist you through the chat.
First: You won't get the device if the address is wrong.
Second: If you had a phone, you would add a line to that phone
Third: if you had enough time, I would have assist you properly.

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0 If the agent is nice with the customer, the costumer feels happy.
1 If you are empathic with the customer, the customer will feel heard.
2 If were you, would call the company as soon possible.
3 If she hadn't pay the bill in time, would have a suspension of the service.

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0: If  you call me, the TL gets angry.

1: If you want to apply for a BOGO, you will have to add a line.

2: If I were sold a "Unlimited Your Way", I would sell more in my online business.

3: If you had bought new device , you would have a excellent opportunity in this promotion.

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0:  If the customer is angry, I have to treat him well.

1st: If the customer wants a new phone, I will give him the trade in offer.

2nd: If the customer had a past due, he would pay to avoid suspension.

3rd: If the agent had selled, the quality area would not  follow up their chats.

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If I buy a new cellphone, I pay fees.

If you pay, you will have the unlimited plan today.

If I were you, I would ask to UPS for your order.

If we had paid for the cell phone plan earlier, we would have had service.

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Zero: If the agent takes too long to answer, the customer gets angry.
First: If the CX wants a new phone, I will sell a new line and an insurance.
Second: If I sold more lines, I would have an extra bonus in my salary to get a new moto.
Third: Cx wouldn't have got so angry, If the agent had understood the customer's needs.

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Zero: If the costumer contacts us, he wants a solution.
First: If the agent reads, will give a better costumer attention.
Second: If the customer speaks rudely, I would can be more kind.
Third: If I had agent work, I wouldn't been rude to costumers.

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0: If I don't ask accurance questions, I can't solve customer's isssue.

First: If I answer quickly, customer won't get angry

Second: If the customer had an acount, the process woould be easier.

Third: If the customer hadn't had a past due balance, he would have had the posibilty to apply for any of our oferts.

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Zero: When you log into your account, I can proceed with the purchase.

1st: If you want to purchase a new phone, you will only pay the sales taxes

2nd: If you wanted to buy the new iPhone 13 PRO MAX, you would select the best storage for it.

3rd: The Cx hadn't left ditractor if the agent wouldn`t have been so rude.

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0. If the customer calls, the agent attends the call.
1. The customer will understand if the agent explains it clear.
2. If the network is busy, the rollover data would speed down.
3. The customer haven't left the chat if the agent hadn't been rude.

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