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The last day I work at Old Town White Coffee. I got a big challenge today. There are three mother bring together their three children to dining here. After their dining, the table is like a war scene some of the food is at the table and some is at the floor. The baby chair is fully with noodle and rice, and the tissue paper is around the table. I have clean it up without any help from colleague.

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Today I work at morning shift and need to help to do the preparation for open the coffee shop. The first thing I do is have the mop up all the area of the coffee shop no matter inside or outside. After that I have to arrange the table and chair and also the dinnerware. After all the preparation is done, the first customer is coming ans I serve them as usual by the breakfast menu.

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There are no any new menu for today, I work as usual place order, deliver food, clean up the table, explain about the menu to customer and fulfill the customer need such as take the baby chair, extra dinnerware and so on.

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Today I work afternoon shift, so I will face a new challenge which is high tea menu. High Tea time is start from 3pm to 5pm. The menu will start allocate at 2:50pm. Some of the customer will place an order of usual meal at 2:46pm and that will request the cancel their order or change the order to High Tea set but assistant manager is not allow.
The time for place order for High Tea time is start from 3pm, some of the customer who come earlier they are willing to wait until the time reach.

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Assistant manager have give an instruction to the other colleague to teach me print out the order and key in the order through the order system. Because I'm only work for temporary, manager are not allow to create a new cashier code for me. I can only use the code of my other colleague. The order system is a little bit complex and sometimes I confuses about the code for the breakfast and supper set, so I have to get the help from my other colleague.

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For today I work at night shirt start from 7pm to 12 pm. The supper menu that Old Town White Coffee offer is start from 11pm to 12pm. Again, the assistant manager tell me how to take order and how to explain the menu to the customer. After that I done my job as usual.

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Today I work at morning shift, for the morning breakfast setwhich start from 9 am to 11 am will offer breakfast set. Assistant manager teach me how to take order because that is a little different between the breakfast and the usual menu. After understand the way to take order, I start to serve customer. After breakfast time is over, I have to collect all the breakfast menu and arrange tidy and put inside the cabinet. After that I start my job as usual.

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I serve the customer as usual by take order, pass the food and clean up the table. At each table will have two book of menu, ten set of dinnerware, pepper and soy sauce, a pencil and a few of order form. For those the table have more than two customer, I have to serve them more menu for they to choose their meal. Start from today Old Town White Coffee have a promotion which is upgrade the drink from regular to larger by only add RM1.00. So the assistant manager tell me, I have to promote this to customer. After I take the order from the customer, I have to check whether the customer have upgrade the drink or not, if no I have to suggest them to upgrade the drink.

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The second day I work at Old Town White Coffee of Bercham branch. When the customer coming, all of the worker in the coffee shop have the said "Welcome" which can make the customer can feel more respect and loyalty when the come to the coffee shop. After the customer leave, we have to said "Thank You" for appreciate their coming. After that I start my job to take order, clean up the table, explain the menu and arrange and dry the dinnerware for the table which have less then ten of the dinnerware which include chopstick, spoon, table spoon and fork.

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The first day I start my SIEP, I report at the one of the franchise of Old Town White Coffee that located at Bercham, Ipoh Perak.
Assistant Manager have give me a briefing about my job description and promote the colleague to me.
I'm work as a waitress and my scope of job is to fulfill the customer.
My job include take order from the customer after that pass the order for the other colleague the key in the system and print out the order. I have to pass the printed order to the customer.
My second responsibility is cleaning the table after customer enjoyed their meal.
The third scope of job include explain the menu and way to fill in the order form.