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In the age of informal digital communication, the art of business communication seems to losing its importance. Interaction at the workplace has lost its effectiveness, resulting in a lot of misunderstanding creeping into conversations. The fine line between concise conversation and rudeness is commonly being crossed, deteriorating the quality of communication in the work setting.

Communication denotes the first, second and even the third impression that a person may form and sometimes businesses end up losing clients and even projects because of lack of proper and effective communication, making this skill an important asset to own.

To understand Business Communication and its need, we sat down with Kaitlin Goodrich, the instructor behind Eduonix's Business Communication course to learn what exactly is business communication and how can it affect businesses on a small and a large scale.

Kaitlin Goodrich holds an undergraduate degree in modern languages, as well as a Masters in International Contracts. She has been a regular speaker at many communication conferences and also helps numerous companies to hone their communication skills.

According to you, which has a greater prominence - verbal communication or non-verbal communication?
KG: It's impossible to say because the two go hand-in-hand. We interpret much of what is said in verbal communication in terms of nonverbal communication, but nonverbal communication alone is unlikely to get your message across. If you could only improve one, though, I'd start with nonverbal communication. Almost 60% of what we understand in all human messaging is conveyed through nonverbal body language.

Clarity is key in any interaction. Don't worry about making yourself sound smart. It'll only backfire. Instead just focus on using easy-to-understand, precise language.

Always edit. A majority of miscommunications could be avoided simply by reading over what you wrote before sending.

Be polite. The written word is forever. Once you send a written message, you can't take it back, so don't risk saying something you regret. Keep it professional.

How will your Business Communication course help those who plan to take it for their professional development?
KG: Good communication skills are rare. A majority of employers are unable to find qualified professionals with even the most basic communications skills needs to succeed in leadership. If you are able to even marginally improve your business communication skills, you are setting yourself above most other candidates. This course is guaranteed to teach you all the basics of business communication so you can enhance your own skill set. You'll find that by communicating better, more doors open to you.

While good communication skills are a lost art, it is definitely seeing the light of day again with many individuals focusing on improving their communication as well as many organizations introducing good communication practices within their companies. It may seem like written and verbal communication are the only two forms of communication that may require polishing, but there are other forms of communication that also play a huge part including non-verbal communication. Eduonix's course covers a variety of different communication skills including verbal, non-verbal, written, oral, and even negotiation skills.
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Business Communication - a lost art making a comeback

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In the age of informal digital communication, the art of business communication seems to losing its importance. Interaction at the workplace has lost its effectiveness, resulting in a lot of misunderstanding creeping into conversations. The fine line between concise conversation and rudeness is commonly being crossed, deteriorating the quality of communication in the work setting.

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