# data[].attributes.body
Helpline

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After going through IVR system client makes contact with Advisor.

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After going through IVR system client makes contact with Advisor.

# data[].attributes.headline
Advisor asks client if has called before and asks a series of questions to create a record. Name, DOB, postcode, Tel Number, Email, If would like further contact from Shelter and where heard about us. Client gives all these details.

# data[].attributes.subject
Advisor asks client if has called before and asks a series of questions to create a record. Name, DOB, postcode, Tel Number, Email, If would like further contact from Shelter and where heard about us. Client gives all these details.

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Advisor asks the client to tell them about the situation

# data[].attributes.subject
Advisor asks the client to tell them about the situation

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Client now informs advisor about his situation. He is being evicted from accommodation which is tied to his employment. His employment is ending and has been told he needs to leave the accommodation. 

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Client now informs advisor about his situation. He is being evicted from accommodation which is tied to his employment. His employment is ending and has been told he needs to leave the accommodation. 

# data[].attributes.headline
Advisor asks a series of questions to establish tenure, contract to which client responds with information.

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Advisor asks a series of questions to establish tenure, contract to which client responds with information.

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Advisor asks the client what he is wanting from the call today.

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Advisor asks the client what he is wanting from the call today.

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Client informs the advisor that he is looking for options in securing new accommodation as he has no accommodation to go to.

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Client informs the advisor that he is looking for options in securing new accommodation as he has no accommodation to go to.

# data[].attributes.headline
Advisor provides advice on client's rights in the current property. He entitled to a court order and bailiff warrant should he out stay notice. Advisor also gives options on getting accommodation if evicted. Advisor returns to advising about the rights to remain beyond their notice.

# data[].attributes.subject
Advisor provides advice on client's rights in the current property. He entitled to a court order and bailiff warrant should he out stay notice. Advisor also gives options on getting accommodation if evicted. Advisor returns to advising about the rights to remain beyond their notice.

# data[].attributes.headline
Client calls back the Helpline the following day. Listens to the IVR and makes contact with an advisor.

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Client calls back the Helpline the following day. Listens to the IVR and makes contact with an advisor.

# data[].attributes.headline
Advisor asks if client has called before and establishing so, asks for clients name, dob, postcode to find a record and check DPA.

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Advisor asks if client has called before and establishing so, asks for clients name, dob, postcode to find a record and check DPA.

# data[].attributes.headline
Advisor returns after having found the record and asks how he can help today after reading notes from previous call. 

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Advisor returns after having found the record and asks how he can help today after reading notes from previous call. 

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Client informs the advisor he has found a term in his contract that confirms the previous advisor's thoughts that he does not have a tenancy.

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Client informs the advisor he has found a term in his contract that confirms the previous advisor's thoughts that he does not have a tenancy.

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C

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Client asked some questions about the situation that client provided in the previous call.

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Client asked some questions about the situation that client provided in the previous call.

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Client informs the advisor he has mental health issues.

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Client informs the advisor he has mental health issues.

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Advisor informs the client of his right that the information provided in the first call still stands. Client offers a referral to CLA due to client being threatened with eviction and client's health issues. The CLA service is explained.

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Advisor informs the client of his right that the information provided in the first call still stands. Client offers a referral to CLA due to client being threatened with eviction and client's health issues. The CLA service is explained.

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Client will now await a call back from CLA.

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Client will now await a call back from CLA.