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17 - User cant share the links of products to other platforms

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Can't find information needed. Doesn't allow detailed examination. Unable to share product with friends. Ability to leave reviews. Having a live chat system.

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16 - website does not auto resize for mobile users

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14 - Website does not update when new arrivals come in.

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12 - Interface does not update when there is stock for an item. It makes it misleading to customers who may want the item

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Websites do not offer different language options for international buyers.

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6 - No option to change the language the website is in. Some people won’t understand what’s on the page if there is no option to change the language it’s stated in.

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8 - Onsite currency is not convertible (e.g SGD to USD or vice versa)

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10 - There is no auto saving feature in the browser to save the user's items in the shopping cart. troublesome to repurchase all the items.

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9 - Shopping cart does not update the total cost of the all the items.

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If customers do not sign up for an account, when they leave the site and re-enter, their cart will not be saved.

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11 - Interface does not remember or take into account the user's previous searches and save it into its database.

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Customers have to click on the back button many times to refer to prices of different products. Prices not shown on main page.

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5 - Credit Card Details and information is not secure. Information may have been leaked hence the card being charged with something that the customer did not pay for

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4 - No varied ways of payment

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3 - No option to turn off background music in website

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Too many colors on a website can make it very hard for the text to read & hurt the user’s eyes

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7 - Messy UI thus making it hard to find the data/items that the customer wants

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Small, messy & poor navigations makes it hard for the user to concentrate on buying an item, but makes them not want to use the website again

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Messy user interface makes it very hard for the user to look for the product they want

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Customers have to manully navigate the website to find their products. Products have no name for customers to identify them.

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Customers find it hard to look for information needed because there was too much unnecessary information.

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Customer reviews are inaccurate; bought reviews

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Unsure of arrival date

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some products have already been used before selling, hygiene issues

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No refund given after unsuccessful processing

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Additional Charges not mentioned to the customer

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no guarantee that the product will arrive

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Delivery fee too high

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Services, “Product is unavailable in your country”

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no authenticity, product that arrives is not the same as what was stated

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Non user-friendly layout

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User information not entirely secure/protected by seller

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Security, data stolen