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Unit 1
1)list down 4 key department of the attraction
2)list down 3 basic functions of ticketing and reservations
Unit 2
1)List down the market segmentation process
2)describe market segmentation

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Chapter 1
-list the 4 roles of attractions?
-name 6 sub headings of Operations?

Chapter 2
-list 3 common information required for ticket reservation?
-list the steps of market segmentation in sequence?

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Unit 1
1.) What are the 2 roles of attractions and theme parks.
2.)What are the 4 examples that visitor service provides?

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Q1. Describe what is a shift operation.
Q2. What are the job responsibilities of staff at the Visitor Information Centre.
Unit 2
Q1. Name 3 ways reservation or purchase of tickets and packages can be made through.
Q2. What are the 4 market segmentations.

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Unit 1:
1) Identify 6 agendas that are usually covered during the meeting?
2) What are the 4 main roles of Park Services?
Unit 2:
1) What is the 4 stages of Market Segmentation Process. List in order and explain.
2) There are 3 things to take note of when making recommendations, list down the 3 points

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Unit 1
1) list four basic functions of ticketing and reservations.
2) what are the steps for inspecting before and after rides operations?
Unit 2
1) what is GST refund and what is the criteria to be eligible for it?
2) what is market segmentation?

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Unit 1 :
1) List the four main roles of Park Services team
2)What are the four main roles of attractions and theme parks

Unit 2 :
1) Define Market Segmentation
2) Why is Market Segmentation important in sales promotion

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nit 1:
Q1) List 3 basic functions of ticketing & reservations.
Q2) During the pre-shift operations what are the agenda addressed?
Unit 2:
Q1) What are the 3 ways reservations or purchases of tickets and packages can be made?
Q2) What are the two key reasons why tourism business providers attempt to segment their markets?

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Unit 1: What are the 4 Roles of attractions and theme Parks in attractions industry?
-  What are the 8 departments in attractions and theme parks?
Unit 2: What are the 4 Market Segmentation Process?
- What are the 2 key reasons for Market Segmentation?

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unit 1: 1) what are the 4 roles of attractions in attractions industry?
2) List 2 main role of the park services team
unit 2: 1) Define market segmentation
2) Identify the components of an Electronic Point-of -Sale system

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1) Identify 4 key tasks that the security team carries out?
2) What is shift operations?

Unit 2
1) Define Market Segmentation
2) Give 2 reasons why an attraction would offer different packages

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unit 1:1) what are covered during pre-shift operations?
2) Before leaving the park, what are 3 following checks that the team operations have to do?

unit 2:1) list 2 reasons why attractions offer packages
2) what are the steps for the process of market segmentation

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Unit 1
1. Write down 4 basic functions that are carried out by the ticketing & reservations
2. At the start of briefing, what are the duty of every team leaders?
Unit 2
1. What are the benefits of a loyalty/membership programmes?
2. What are the advantages of credit cards?

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Unit 1

Q1) What does the visitor information centre covers on
(Name 4)
Q2) Identify 4 key tasks the security team carries Out ?

Unit 2
Q1) State two reasons for market segmentation?
Q2) What are the 7 step by step procedures on setting up the EPOS system

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Unit 1
1.What are the basic functions of ticketing and reservation?
2.What is usually addressed during pre shift meeting?

Unit 2
1. Why do attractions offer different packages?
2. Why is market segmentation important in sales promotion?

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Unit 1
1) What are the 4 key roles of attractions and theme parks?
2) Besides Operations, list other 3 departments in attractions and theme parks.
Unit 2
1) Define Market Segmentation.
2) Why an attraction would offer different package? Give 2 reasons.

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1. Unit 1)

-What are the four key roles of attraction and theme parks?
-Name 6 key departments that are commonly found in an attraction/theme park business.

Unit 2)

-What are the 4 important things you need to ensure when taking reservations?
-What are the four steps of Market segmentation process?

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Unit 1
-What should a Ride Operator do before and after rides operations?
- Other than theft prevention name another 4 key tasks that the security team carry out.
Unit 2
-Why are discounts and vouchers often given to customers?
- What are the common problems that needs to be avoided when checking validity and condition of credit/debit card?

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unit 1

question 1 : name 2 other key department besides food and beverage.
question 2: list 3 things that will be addressed during the pre-shift meeting

unit 2

question 1: What is Market Segmentation?
question 2: What is the 3rd step in setting up the cash register (EPOS)

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Unit 1: List 4 Departments in the attraction besides the operation department.

: List 2 key responsibility for the main role of park services

Unit 2: State the Proceudres in setting up the Cadh Register.
: Why are discounts and vouchers given to customers.

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Unit 1
1. What are the roles of an attractions & theme parks in the attractions industry?
2. What are the informations provided by the visitor information centre?
Unit 2
1. What is the definition of market segmentation.
2. What are the steps in setting up the cash register(EPOS)?

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During pre-shift operations meeting, what are the agendas convered

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Unit 1:
1. What is a theme park?

2. What is the roles of attractions and theme park?

Unit 2:
1. What are the 4 important information required when taking ticket reservation?
2. What is the definition of market segmentation?

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unit 1
1) list 4 key tasks that security team need to be carry out
2) what is pre-shift operation?

unit 2
1) what are the importance of market segmentation in sales promotion?
2) list 3 things to remember when making recommendation

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Unit 1:
1) List 5 basic functions of Ticketing & Reservations.
2) What must the teams under Operations do after all the guests left the park?

Unit 2:
1) What are the important points to ensure when taking reservations?
2) What are the various reasons as to why an attraction would offer different packages?

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Unit 1

Qn1: During Pre-shift operations, Operations Manager will usually addressed? List 3.

Qn2: What inspection should a Ride Operator do before and after rides operations?

Unit 2

Qn1: How to handle staff discount?

Qn2: List 2 reason why tourism business providers segment their markets?

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Unit 1

• Where is the Visitor Information Centre usually located?
• What are the key departments that are commonly found in an attraction?

Unit 2

• What are the key points when taking reservations?
• What are the common information required for ticket reservation?

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Unit1:
1)What is the main role or Visitor Information Centre ?
2)Roles of attractions & theme parks.
Unit 2:
1)name 4 important steps that you should have when taking reservations.
2)define market segmentation.

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Unit 1:
List 4 key tasks that usually carried out by the security team?
List 5 other departments apart from finance.

Unit 2:
Reservation or purchase of tickets and packages can be made through ......
What are the common types of discounts?

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unit 1:
•List the 4 roles of attractions and theme parks in attractions industry
•What must teams under operations services ensure prior to leaving the park? List 2

Unit 2:
• What are the 3 ways to make reservations or purchases of tickets and packages?
• List 3 things you should check when handling voucher payments

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During the pre-shift operations meeting, what are the agendas addressed?

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Unit 1
- list 4 roles of attractions in the attraction industry?
- what are the other 6 departments excluding the operations department?
Unit 2
- list 2 purposes of discounts and vouchers
- what are the 2 ways to check for counterfeit notes?

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Unit 1
- What are the roles of a Ride Operator before and after rides operations?
- What are the roles of retail establishments in an attraction?

Unit 2
- List 5 information required for ticket reservation.
- List 3 attributes a discount card should have.

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unit 1:
-what are the departments under operations?
-what are usually addressed during pre-shift operations?
unit 2:
-state the market segmentation process
-why would an attraction offer different packages?

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During the pre-shift operations meeting, what are the agendas addressed?

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Elabo

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1) What are the commonly asked questions when recommending packages to visitors?
2) What are the different types of loyalty/memberships in different industries?

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Unit 1
1) What are the 2 roles of attractions and theme parks ?
2) List down 3 security key tasks carries out.

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Unit 1

Q1. What are the 4 roles of attractions and theme parks?
Q2. What are the key departments found in attractions and theme parks?

Unit 2
Q1. What are the ways to make reservation or purchases of tickets and packages?
Q2. Define market segmentation.

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1) What are the commonly asked questions when recommending packages to visitors?
2) What are the different types of loyalty/memberships in different industries? Name 2.

# data[].attributes.body
Unit 1
1.) What are the functions of departments in attactions and theme parks?
2.) List down 4 basic functions of Ticketing & Reservations.

# data[].attributes.body
Unit 1
1) What are the 2 roles of attractions and theme parks?
2) Besides Operations, list other 3 departments in attractions and theme parks.
Unit 2
1) Define Market Segmentation.
2) Why an attraction would offer different packages? Give 2 reasons.

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