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In a group of (you decide how many), critically discuss ALL of the topics below. Find at least three (3) journals and articles to support your discussion.

1.     Digital economy and social betterment – what enables and encourages it.

2.     Sustainability pillars relating to the digital economy.

3.     Addressing barriers for achieving digital inclusionary.

4.     Media literacy for participation in the digital economy.

5.     Facilitating digital inclusion of marginalised communities.

6.     Skills and literacy needed to reduce digital gaps and facilitate civic engagement.

7.     Adding values through multiple stakeholder engagement and digital participation.

8.     ICT’s role in transforming communities through digital economy.

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Imran
Ezry
Syazwan
Jasmeen
Hasyati

https://drive.google.com/file/d/1nZbhZ1MbGqSu_qDfLCUVrTbGX0Q4qBnl/view?usp=drivesdk

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Hi miss. This is for our group video presentation & slide presentation, Chapter 12. Thank you miss. 

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Hi miss. This is for our group video presentation & slide presentation, Chapter 12. Thank you miss. 

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Hazira Hamdan
Nurul Aqilah Azhar
Nur Syazana Mohd Zawawi

This one is for video presentation.
https://drive.google.com/open?id=1S3S0QSnAqAHReTY8pNkMqgf0MGI8fTds

This one for slide presentation.
https://drive.google.com/open?id=1bJBTiigjzvXJcAgTHrSD4Kv1CwJpNlP6

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And this was during the symposium the other day at Dewan Sri Budiman

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Hey sorry it may be quite late! But yea I just realised we've to post our pic during mcoc. So here's mine!

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International Public Relations Researh Symposium

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International Public Relations Researh Symposium

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With Tina McCorkindale 👩🏼‍💼

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International Public Relations Research Symposium 👩🏻‍💼

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International Public Relations Research Symposium 👩🏻‍💼

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Talk with Rashiela Nurain 🌸

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Im supporting #TheJajers

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hi

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Meow

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#MCoC17

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Jasmeen's here.

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#MCOC17

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In my opinion, Sainsbury tackled the reply in the most classy way. It shows that Sainsbury is actually very engaging and sporting which creates an potentially attractive personality to the brand. A huge plus point to both the customer and Sainsbury for this string of entertaining puns

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#supportmember

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I think it is a good things for any organization to use social media especially twitter and Facebook to blast or make any announcement about their organization. Like McDonald Malaysia, they used Twitter to make press release on the issues of  funding Israel against the Gaza conflict. They make things clear that they did not support any war that's happening. They also allow people to ask if they have any inquiries regarding the issues.

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Seventy two years after the Japanese navy attacked the U.S with a surprise strike on Pearl Harbor which caused more than 2,400 deaths, SpaghettiOs tweeted a picture with brief caption meant to pay respect. Unfortunately because of the image they used, they received massive backlashes from twitter users.

This is because the picture's 'tone' convey different meaning. In written communication, it is very important to use and choose the right words and pictures as they can be easily misinterpret by readers as certain words can sound a bit sarcastic.

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Domino's tweet to order system isn't as great as it sounds. It is to be said that all you need to do is tweet a pizza emoji to order but it seems that Dominos did not notify customers right away after they tweeted and did not explain how the system worked. Dominos should have informed customers and help them on how to get started with the process of a Twitter order.

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Cinnabon had received a backlash but for me it is a great way of appreciation and the way the company did it is creative. Some of the users gave them cold replies but they keep on saying sorry and they already deleted the tweet. That is an example of a good organization when they clearly said sorry and did not messed with the problem.

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When you said about social media and relating it with customer services, probably you'll thought it must be online for 24/7.

So does Seamless. It's a actually an online food ordering services around United Stated & London.

So there's this one part where their customers tend to tweet about the service. The tweet appeared on 4.46am abd Seamless took the chance to respond to their customers right on time.

Here, they really showed that in order to grab their customer's attention, they need to give an immediate feedback no matter what the clock strikes at.

As for that, it's their priority to handle their customer in no matter what cause.

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As i had analyze this post, this was the Facebook disaster in Malaysia that went viral nationwide. This case clearly teaches all companies one thing - ensure that the person handling the social media of your business has basic customer service knowledge. Without a customer service knowledge, it would be hard to deal with our day to day basis. Being a smart ass is no way to response to the public because after all, they ARE customers. Customers complains are everything because their needs are the management priority.

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For my point of view McDonalds is a very friendly kind of organisation which there are a lot of twitter users that have been mentioned them before but then for this one, they have enough hands to reply on it eventhough thousands have been mentioned them.

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and i think that Lazada Malaysia should not do that, they are creating more haters

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and i think that Lazada Malaysia should not do that, they are creating more haters

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Malindo Air's Twitter account was hacked and brilliantly hilarious tweets were being posted. Some were speculating that it may have been a publicity stunt as there's no real damage to the new budget airline's reputation besides indicating that their management might be incompetent. They should change the password and privatise their account so they could've easily put an end to the comedic situation but apparently Malindo's team in charge for the social media had no idea how to do so and the situation to worst. What this has done however had generate a lot of buzz on Malindo Air. The twitter account which was pretty dormant for the last one week has suddenly been getting a lot of attention. However, it is a bad image for an airline company when they cannot handle their social media account how can they gain trust from the public that they can manage an airline?

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I think it's very funny how celcom try to make the conversation entertaining and replied with "takpa kami sanggup bermadu :)" 😂 when the customer said he's always with maxis. It shows professionalism and sense of humor in them.

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It’s kind of terrible for Lazada to have posted fake positive comment using their own official Facebook. Some said probably Lazada has done it many times using other Facebook accounts. And not only that, they also called customers “stupid” and “ignorant” for bashing Lazada on the comment.

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We always heard that Lazada Malaysia is known not only as a place for the customers to shop but also for their apparent poor and slow services. Instead of improving their services, they should implement an idea on how to fix the problems. They could've responded to the complaints on their Facebook Page to help them to find a solution. Not only they forget that they were using Lazada’s account, they called their customers 'stupid' and 'ignorant' on that comment. From my point of view, the comment’s reply is not professional because they are represent Lazada’s Malaysia as well.

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A social movement campaign that acts as a call to action against anti-Black racism that was created in 2012 after the death of Trayvon Martin. Was a successful campaign as it raises the awareness and the importance with the conjunction of well-known celebrities regarding the rights of people with color. The hashtag was used up to 92,784 times during the first 4 hours

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Digi has been great in appreciating sports and magnificent new football idol N. Thanabalan. It also cheers up our victory in Sea Games 2017!

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Wendy's sassy replies on Twitter is a sign for social media users to not mess with the company's social media because they will always come up with interesting tweets replies that would make them shut up to anybody brave enough to take them on social media no matter how ridiculous it may be. this is a smart move because it creates how serious Wendy's take their social media platform to promote their business. Plus, it is funny to read their replies on people who roast Wendy's.

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U-mobile replied the customer in a good manner, explaining why the customer couldn't reach the customer service and solved the issue by asking for details through DM

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US Airways Inappropriate Tweet Reply to an Unsatisfied Passenger on Twitter 

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US Airways Inappropriate Tweet Reply to an Unsatisfied Passenger on Twitter 

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Any organisation should not post such disrespectful replies on any of their platform. US Airways has created controversy of posting a naked women showing her external genital parts with their tweet replies. Such action has tarnish the airlines imagine within seconds.

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HEYYYY

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Hi

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Yoohoo

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Hi guys.