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-Johan Puey
-Jin Xiang
-Yan Fu
-Shao Xuan

Stage 2

When the flight from wonderful station is confirmed,

-Inform the passengers that a further delay of at least 3 hours and that they are to have their dinner first.

-Call the engineers every 30min to check on the situation and if the flight still cant be departed at 2345, we will put the passengers on another flight

-Bring the business class passengers to the lounge where they can rest and have their meals

-Provide food vouchers for the passengers to dine at the airport.

-Confirm that there are back up crew available if not we are to transport the passengers to the nearest airport that has flight to the same destination airport

-Inform the back-up crew about the situation and activate them at 2230

-Inform the ground handling agents to prepare a set of crew to transport the spares from the arriving flight from Wonderful station to flight XY786

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If there is a delay in the flight from wonderful station, the engineer and maintenance team will be informed and that the repair works have to be delayed until further notice. The passengers will be provided with dinner/supper at a hotel which they will stay and transportation to hotel will be provided. Passengers will also be informed about the next fight as soon as possible. Cargo will be kept in storage until the aircraft is ready. Perishables Will be put to first priority and be transported in the next flight to ABC station otherwise the perishables will not be fresh and the company will be compensated.

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- Johan
- Jin Xiang
- Yan Fu
- Shao Xuan

Contact the FCC about the delay

Inform the ABC station manager about the delay of the flight

Confirm with the caterers about the amount of time that the food will be able to be kept for

Check for other available flights to put the passengers on just in case the aircraft gets grounded due to the hydraulic leak

Make an announcement to the passengers in the plane at 1845 "Dear passengers of flight XY786 from XYZ to ABC, We are sorry to inform you that there will be an estimated delay of 15minutes for your flight due to technical difficulties. We thank you for your kind understanding while our technicians are working on it."

Make an announcement to the passengers in the plane at 1900 "Dear passengers of flight XY786 from XYZ to ABC, We are sorry to inform you that there will be an estimated delay of 15minutes for your flight due to technical difficulties. We thank you for your kind understanding while our technicians are working on it."

Cargos are to be left in the plane. The 15 tonnes of general cargo will be left in the aircraft hold while the 5 tonnes perishable cargos should be checked if the temperature controlled ULDs are at the right temperature to keep the perishables fresh. Companies' with cargo in the aircraft will be contacted to inform them about the delay and apologise to them for any inconvenience caused. Cheaper transportation will also be provided for the next flight. If the flight delays further, cargo will be transferred to another flight to increase efficiency and will reach earlier especially the perishables.

# data[].attributes.body
Shawn
Ting Le
Jovin
Evan

STAGE 1
Inform Fcc, then passengers, every 30 mins again,

Perishable cargo – 1) ask another airline to carry for us

Have accommodation and refreshment in forms of voucher for the passengers on standby.

If in the case where the plane is not fit to fly, all passengers will have to be rebooked to either other flights.

"Good evening Ladies and Gentlemen, this announcement is for passengers travelling on flight XY786 to Abracadabra. We regret to inform passengers that the flight has been re-timed due to a technical fault. The new scheduled departure time will be 2015 hours. Thank you."

Ensure that the perishables will be loaded back into a place for temperature control (ie cold storage), such that bacteria growth does not continue.

In event of foreseen creeping major delays, prepare for perishables to be sent over on another transferring flight.

In case of creeping delays, communicate with ground handling agents to allow for preparation so that if in any event that the passengers change flight, there is a ready set of staff to help shift the cargo. Prepare to send the passengers to another airline to preserve satisfaction.

STAGE 2

Since flight is going to stay so long,

Means crew working hours will pass flight time limitation.

Ask current crew if they would like to continue working or not as there is chance of passing flight time limitation.

At the same time, contact FCC if they have a standby crew available.

Schedule the standby crew for working, plan for them to be activated at least an hour before takeoff, but not too before so as to maximize time usage of staff, inform them so that they will have ample time to prepare.

Must consider the fact that if no crew is available, we must delay for at least 12 hours if we are using same set of crew since they have minimum rest time.

Worst case scenario will be for both the current crew would not like to continue AND there is no standby crew. Flight is cancelled.

In that case, then passengers will then have to be rebooked onto other flights or accommodated to hotels until next available flight. Transportation to hotel will have to be looked into and arranged with shuttle busses. Other flights to same destination will be scouted to put the perishable cargo on. If there are no other flights to the same destination then perishable cargo will go to cold storage. Baggage will then have to be returned to the passengers as well. General cargo will be placed back into warehouse. Stakeholders of cargo will be contacted and notified.

If the current crew does not want to continue but there is standby crew, contact FCC to activate the crew at 2230 to maximize their flight time limitation.

FCC will ensure that staff members will be present for replacement, if have our own set of crew then we can utilize, we can wait till 2220 to activate the crew.

That way the flight will be ready for flight, and passengers will be provided with refreshments to last them until the flight is ready for boarding.

Passengers will also be given food vouchers to roam around the transit area as they will be delayed for approx. 3 hours.

IF STANDBY CREW NOT AVAILABLE/CANNOT BE ACTIVATED, FLIGHT WILL BE CANCELLED AS THERE IS NO CREW TO OPERATE THE FLIGHT. FCC must be informed of the cancellation. Food voucher SOPs will be activated while my staff process passengers and crew for hotel accommodation. Since there is local night, crew will have to rest a certain period of time. Hence, a set of crew must be dead-headed for the flight. Transport will also be arranged for transport to the hotel if distance is far.

STAGE3

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- Le Xin
-Richelle
-Diyanah
-Kai Wen

Stage 1:

-Inform passengers about the delay: Dear passengers there will be a delay due to the hydraulic leak that has been detected in the engine and it will take approximately 2 hrs. Sorry for the delay.

-Inform passengers on progress every 20 minutes.

-Provide food , vouchersand refreshments for the passengers.

-Inform FCC and ABC airport station manager.

-Check cabin crew working hours (willing to work or not, not willing then arrange new set of crew)

-Check if there is any Boeing 787-800 available.

-Check available flight to same destination

-Check available flight to nearest airport in order to bus them there.

-Check for passengers with transfer flight so as to inform their connecting flight and find for alternate transfer flight.

-Place the perishables into cold storage and check available space in other flights to ABC airport.

-After 30 mins of troubleshooting, contact ground crew if delay will progress. If so, must sent all passengers to different flights.

-Inform ground operators on the delay.

Stage 2:

-Inform FCC and station manager at ABC airport.

-Communicate with the hotel regarding possible delay, amount of rooms needed.

-Inform the hotel in advance for light supper meals.

-Contact bus agents for the number of buses needed to transport passengers beforehand in an event of possible delay.

-Activate new set of crews after the spares arrive.

-Standby all ground crew who are professional in fixing the problem before the spares arrive.

-Every 30 mins, contact ground crews for updates.

-Send back the perishables to the aircraft.

-Inform passengers about approximately 2330 hrs and give them vouchers and food.

-Send passenger service provider to communicate with the passengers and cater to their needs eg baby milk, Medication

-Put business class passengers to the lounge.

-If passengers find that it is too late to fly, provide them with accommodation and tell them regarding the available flight for the next day.

-Should the spares arrive late or cannot fix on time, inform passengers again and bus them to hotel. For urgent passengers, find fastest way to go to ABC airport etc transfer flight, bus them to alternate airport.

-Should the spares arrive on time and fixed on time, allow the passengers to board the aircraft.

-Should the ground handlers not be able to fix the problem, send back to the hotel and source for alternate flight for the next day.

-Should the flight not be able to fly, transport the perishables to other flight to destination airport.

-Give back the passengers' baggage to the passengers should the flight be cancelled and for them to proceed to the hotel.

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-Sakilan
-Hisyam
-Andy
-Dylan
-Eugene

Stage 1:
Contact FCC about flight delay and request for assistance and apologize to passengers for the delay. Find flights that have vacant seats and leave at 2015 to 2030hrs to ABC or the nearest airports. Give priority to Business Class passengers followed by Economy Class passengers. If there are not enough seats or there is no flight to ABC, then issue food vouchers to passengers so that they can have their meals at the airport. If the delay extends over 2200 hrs, provide transport to 5 star hotel for overnight stay and back to the airport the next morning to catch the next flight. For cargo, split them into 5 tonnes and place all perishables into the chiller. Remaining 15 tonnes transfer them to other flights departing to ABC or deliver via express air freight services. Update passengers every 15 mins about progress.

Stage 2:

Contact FCC to request for another set of crew as the current crew will exceed their flight time limitation of 17 hours. Request at 2300. We will update the passengers about the estimated departure time. We will also provide extra refreshments and services if the passengers request for it.  Ensure that the engineering team is being very efficient. Continue to update passengers through text message every 15 minutes. If majority of passengers are not willing to fly overnight, provide transport to the hotel. If not, Convince the minority to stay on the flight. Retrieve the perishables from the cold storage and load it up the flight with the remaining general cargo.

Stage 4:
We did not cancel our hotel and transport bookings. We will make an announcement to the passengers via the captain that further checks need to be conducted thus the aircraft is grounded. All passengers will be transported to the hotel with their baggage. General cargo will be transported to warehouse and stakeholders will be informed, perishables will be placed in cold storage. The crew can be layoff and rescheduled the flight after 0800hrs. Provide discount vouchers to passengers for next flight with the airline as an apology for inconvenience caused. Request for new set of crew for next flight.

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- Ralph
- Castillo
- Wei Siang
- Guan Ming

STAGE 1

Make an announcement on-board to inform the passengers that there would be a delay of about 1hr 15 mins, due to a leak in Engine 1 which engineers must find out the root cause. Update them every 30-40 minutes of the situation so as to not keep them in the dark.  Expect the delay to increase in time.  If the delay is expected to go beyond 2 hrs, offload all 5 tonnes of perishable cargo and store them in refrigerated rooms to ensure that these perishable cargo is not damaged by leaving them in the open.

Serve refreshments/blankets and pillows to passengers on board.

Constantly check the status of the engine examination from the flight engineer to see how serious the engine leak is.

If the engine can be repaired swiftly (ie, by 2100hrs), then delay the flight departure so that the engine can be repaired, allowing the plane to take off at 2100hrs. This will ensure that passengers and cargo need not be moved and it would cause the least inconvenience to the passengers.

If the engine cannot be repaired quickly after determining the cause of the leak, then deplane the passengers and offer them with options such as transferring them to another airline else, compensate them with meal vouchers for use at the airport. If no other flights are available and the aircraft can be towed to be repaired in <24 hours, offer an overnight stay at a hotel until the engine issue is fixed, and passengers can fly back to ABC the next day.

STAGE 2
Inform FCC about the latest development and that the flight has a PETD of 2330 and that the crew would have exceeded their FTL and that a new set of crew is needed. Offload business class passengers and bring them back to their lounge where they can relax.

Constantly check on the status of the engine repair - be it from delivery of the spare parts, to the rectifications works. Start preparing for a further delay if the issue cannot be resolved by the PETD.

Inform passengers about the expected delay time. For passengers with urgent connections, business class passengers, or passengers with special needs, such as families with infants, or passengers who need medical assistance, they should be given priority should a new flight out of XYZ be found for them. Passengers without any connections should be given refreshments as the total delay time would be about 3.5 hours. Refreshments can be given in the form of meal vouchers, or catering to the gate. Passengers can be released from the gate hold rooms to explore the airport if they choose to use the meal vouchers. Constantly update passengers on the situation within this 3.5 hours, and call them back by 2300 hours, 30 minutes before the PETD.

Offload all perishable cargos immediately and bring them to cold storage, as the total time that the cargo has been exposed for would be upwards of 4.5 hours.  Inform a nearby hotel if they are able to cater meals for about 310 passengers.

If no new set of crew arrives for the flight, we would expect an overnight delay and we would also inform the hotels about rooms available as if the delay extends, possibly due to a delay in the arrival of the spares, the rectification or no new set of crew arrives in time for the flight, it would be near midnight and most passengers would want overnight rest in a hotel. Start arranging for shuttle bus service to the hotel if necessary and prepare overnight kits for passengers, since their luggage would be inaccessible to them as they are on the aircraft.

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- Melisa
- Jasmine
- Shermin
- Dannia

STAGE 1
1. Report situation to origin FCC  (XYZ) & destination FCC (ABC)
2. Inform and apologise to passengers about the situation and the approximated delay
3. Check if it is a long haul flight, if it affects the crew schedule, call in replacement if it is affected, check for destination airport curfew
4. Check for connecting or transfer flights, reschedule for affected passengers
5. Transport first class and business class passengers to the portable lounge while waiting for the repair to be done and provide refreshments to all passengers
6. Timely check with maintenance department on the situation of repair works and send representative to update passengers on situation

STAGE 2
1. Offload perishable goods and store in cold storage to ensure quality of goods do not deteriorate
2. Call for new set of crew to be on standby (only deploy when flight departure time is confirmed)
3. Check passengers' connecting flights and provide alternate flights or accommodation for affected passengers
4. Inform passengers about new boarding time at 2300
5. Check for origin airport and alternate airport's curfew
6. Provide passengers with with option of waiting for current flight and get food vouchers, guide them to waiting area with dinner (catered by terminal restaurants/ground handlers) and basic toiletries
7. If passengers not willing to wait for the flight then identify their baggage and offload them to be returned to respective owners
8. Update passengers every 30 minutes, if aircraft is not fixed by 2330, provide transport and accommodation for passengers and updates about the rescheduled flight
9. After the 3 hrs 30 mins if still unable to board, arrange for the perishable cargo to be flown over to destination on another flight ASAP
10. Inform cargo companies that their cargo arrival will be delayed and give them a new estimated arrival time

STAGE 3
1. New crew must be deployed.
However, if initial crew are willing to extend their working hours by a bit, they can go ahead for the flight

2. Inform destination FCC of estimated arrival time and check for tailwind to see if can arrive earlier to keep on schedule

3. Reload perishable goods and passengers by 2320 hours (passengers asked to report at boarding gate at 2300)

4. fly la

STAGE 4
1. Get pilot to talk to passengers face to face and explain that the aircraft has to be grounded until further notice

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