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Hi Laura,

Thank you for contacting Wish.

I apologize for the inconvenience, but there appears to be a delay in processing your payment. Please note that it may take a week or two for our system to clear your payment and ship your order.

If you would like to cancel this order, please select 'Contact Support' under the item in your Order History. Follow the prompts and select 'Cancel my item'.

1. Go to your Order History: https://www.wish.com/transaction
2. Click 'Contact Support' for the item you're inquiring about
3. Follow the prompts through the Wish Assistant to submit your refund request

Should you end up opening a request in our system, you should receive a reply within 24 hours. We hope this helps and let us know if you have any other questions.

Eddieson
Wish Customer Support

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Hello Sheri,

Thank you for writing back to us.

I understand that you've thrown out the packaging. Kindly understand that we can't proceed to the next step of the process without the required photo, it's for us to verify if the shipping label on the package you received would match the tracking number recorded in our system. If there's a way you can retrieve the packaging please send us a photo of it, showing the shipping label.

You can attach an image by clicking 'Attach a photo' at the bottom of this message.

We truly apologize again for the inconvenience and look forward assisting you further.

Eddieson
Wish Customer Support

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Hi Medjine,

Thank you for reaching us out.

I understand that you haven't received your refund.

Here are some possible reasons why a charge is appearing on your bank or credit card statement:

1. You cancelled your order and were never charged for the amount. As a result, you won't see a refund for a charge that never occurred.
2. You cancelled your order and the charge you're seeing is the remaining amount of your total order. The amount does not include the cost of the item(s) you've cancelled
3. You chose to be refunded in Wish Cash. Wish Cash is available immediately in your account and will automatically apply to your next Wish order
4. You paid with a pre-paid credit card, where the refund time depends on the issuer and may take up to 30 days
5. You are checking the wrong account for the refund, if a refund was made to your account, it was made to your original form of payment

If you are still seeing a charge from Wish and you've confirmed that you did not receive the refund in Wish Cash, please send us a screenshot of your charge as it appears on your statement and we can further investigate. Please take care to hide any other charges and personal information.

We appreciate your understanding and cooperation in this matter.

Eddieson
Wish Customer Support

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WISH CASHI'm sorry to hear that you received a gold color instead of silver that you originally ordered, and also received a wrong size. Just to inform you, we can only process your refund back to your original form of payment. And since your original form of payment is credit card, we can only process refund through your credit card and not on Wish Cash. If you wish to proceed to refund through your credit card, kindly respond to this message as soon as possible.

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WISH CASHI'm sorry to hear that you received a gold color instead of silver that you originally ordered, and also received a wrong size. Just to inform you, we can only process your refund back to your original form of payment. And since your original form of payment is credit card, we can only process refund through your credit card and not on Wish Cash. If you wish to proceed to refund through your credit card, kindly respond to this message as soon as possible.

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CUSTOMER CONTACTED POST OFFICE NEED DOCUMENTATIOMN

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CUSTOMER CONTACTED POST OFFICE NEED DOCUMENTATIOMN

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Thank you for trying to locate your package.

I understand that you have contacted the post office for your missing package. With this we would like to request for a proof or documentation that you didn't receive your package. After we received the proper documentation for this missing package, we would gladly offer you a refund for this item, as we don't want our valued customers to experience this on Wish.

Wish generally doesn’t provide refunds on items with confirmed deliveries, but if you could ask for a documentation or proof that you didn't received the item as it is lost or stolen we can take appropriate action.

We will patiently wait for the documentations for the missing package and appreciate your cooperation on this matter.

Eddieson
Wish Customer Support

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Thank you for writing us back.

I understand that you received a broken item. As we have already offered you a refund, kindly confirm if you agree on our refund offer by replying with the statement :

"Yes, I accept a refund"

If we can confirm your agreement with the offer we can proceed with the refund as soon as possible.

We appreciate your help and look forward to hearing back from you.

Eddieson
Wish Customer Support

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Your refund was processed back to your original form of payment. The amount has been automatically added to your Wish Cash balance and is available for use on your next Wish order.

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Your refund was processed back to your original form of payment. The amount has been automatically added to your Wish Cash balance and is available for use on your next Wish order.

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Hello Nadia,

Thank you for contacting Wish.

I'm sorry to hear that this item didn't fit. We appreciate the photo you have provided. However, we are having difficulties to verify it. Kindly resend another photo of the entire actual item you received - from top to bottom. So that we can proceed to the next step of the process and get this resolved for you. As soon as we received the required photo, we'll move this process forward as quickly as possible.
We appreciate your patience and look forward to hearing you back.

Eddieson
Wish Customer Support

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Thank you for contacting Wish.

I'm sorry to hear that you received an incorrect size of your order. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before May 06, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.We look forward to your reply.

Eddieson
Wish Customer Support

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Hello BARBARA,

Thank you for writing back to us.

I apologize for this inconvenience. Kindly understand that we can not proceed to the next step of the process without the required photo we needed to provide an appropriate resolution for your request. As I've stated above, we need your help by providing us with the photo of the actual item you received.

You can attach an image by clicking 'Attach a photo' at the bottom of this message.

I’ll look out for your reply but please let us know if you have any other questions.

Eddieson
Wish Customer Support

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Thank you for contacting Wish.

I'm sorry to hear that this item was damaged. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before May 18, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.

We look forward to your reply.

Eddieson
Wish Customer Support

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Thank you for reaching us out.

I'm sorry to hear that this item didn't work or look as explained in the product description. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before May 22, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.

We look forward to your reply.

Eddieson
Wish Customer Support

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Thank you for contacting Wish.

I'm sorry to hear that your item has missing parts. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before May 19, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.We look forward to your reply.

Eddieson
Wish Customer Support

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Thank you for contacting Wish.

I'm sorry to hear that you received an incorrect item. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before May 24, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.We look forward to your reply.

Eddieson
Wish Customer Support

# data[].attributes.body
Thank you for contacting Wish.

I'm sorry to hear that this item didn't match or look as described in the product listing. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before April 19, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.We look forward to your reply.

Eddieson
Wish Customer Support

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Thanks for providing more information about your issue. We appreciate your feedback.

I'm sorry to hear that you received 5 instead of  6 items. At this time, the resolution I’m able to offer you is a full refund for the missing item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before March 09, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.

We look forward to your reply.

Eddieson
Wish Customer Support

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shipment beyond ETA

Hello Gary,

Thank you for contacting Wish.

I apologize for the delayed shipment of your item. Based on the details of your order, it appears that this item should've been delivered by 02/07/2019. Since this item is now beyond the estimated shipping window, I'm happy to offer a refund for this inconvenience. If you would like to accept this refund offer, please respond to us by March 09, 2019 and we'll be happy to start this process for you.

I will look forward to hearing back.

Eddieson 
Wish Customer Support



Eddieson 
Wish Customer Support

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shipment beyond ETA

Hello Gary,

Thank you for contacting Wish.

I apologize for the delayed shipment of your item. Based on the details of your order, it appears that this item should've been delivered by 02/07/2019. Since this item is now beyond the estimated shipping window, I'm happy to offer a refund for this inconvenience. If you would like to accept this refund offer, please respond to us by March 09, 2019 and we'll be happy to start this process for you.

I will look forward to hearing back.

Eddieson 
Wish Customer Support



Eddieson 
Wish Customer Support

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Thank you for contacting Wish.

I'm sorry to hear that you received an empty package. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before May 22, 2019,  we may no longer be able to issue you a refund as your request will be outside our refund policy window.

We look forward to your reply.

Eddieson
Wish Customer Support

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Thank you for contacting Wish

I'm sorry to hear that this item didn't turn out the way you expected it to be. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before May 19, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.

We look forward to your reply.

Eddieson
Wish Customer Support

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Thanks for providing more information about your issue. We appreciate your feedback.

I'm sorry to hear that this item did not fit. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before April 27, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.

We look forward to your reply.

Eddieson
Wish Customer Support

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Thank you for contacting Wish.

I'm sorry to hear that your item was damaged. To better assist you, may you please kindly upload a full image showing the item and the details of  the damage area. You can upload a photo directly within the Wish app by tapping 'Attach a photo' under the messaging area.

Once we’re able to validate that the item is damage, we’ll be able to take a look at your situation and assist accordingly.

We really appreciate your patience and look forward to hearing back.

Eddieson
Wish Customer Support

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Hello Demetria,

Thank you for contacting Wish.

I'm sorry to hear about the trouble with your item. Can you please elaborate the reason for your request? We just need more information in order for us to provide an appropriate resolution for the issue with your item.

We appreciate your patience and look forward to hearing back.

Eddieson
Wish Customer Support

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Thank you for contacting Wish.

I’m sorry to hear that you weren’t satisfied with the quality of this item. At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund”

If you don’t reply before June 01, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.

We look forward to your reply.

Eddieson
Wish Customer Support

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Hi ,

Thank you for providing a photo and more information about your issue.

I understand you would like to request a replacement for the shoes you received. Please be advised that a replacement is not the best option in this matter since we'll have to wait for the store's confirmation, then you'll have to wait for 30 days for the replacement to arrive, and also we can't guarantee that the issue with your item won't happen again.

At this time, the resolution I’m able to offer you is a full refund for the item. If you’re willing to accept the refund, please reply back to this message as soon as possible with the following statement:

“YES, I accept a refund.”

If you don’t reply before July 09, 2019, we may no longer be able to issue you a refund as your request will be outside our refund policy window.

We look forward to your reply.

Eddieson
Wish Customer Support

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MULTIPLE QUANTITY PER ITEMHello Kevin,Thank you for contacting Wish.I’m sorry to hear that your item is damaged. Before I can proceed with a refund, base on your transaction details, you purchased 2 quantities of this product. Do you have same issue with the other one? If yes, may you please provide us a photo of the two item?You can attach an image by clicking 'Attach a photo' at the bottom of this message.I’ll look out for your reply but please let us know if you have any other questions.Eddieson Wish Customer Support

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MULTIPLE QUANTITY PER ITEMHello Kevin,Thank you for contacting Wish.I’m sorry to hear that your item is damaged. Before I can proceed with a refund, base on your transaction details, you purchased 2 quantities of this product. Do you have same issue with the other one? If yes, may you please provide us a photo of the two item?You can attach an image by clicking 'Attach a photo' at the bottom of this message.I’ll look out for your reply but please let us know if you have any other questions.Eddieson Wish Customer Support

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CARRIER CONTACT #

Hello Sarah,

Thanks for your patience.

I'm sorry to hear that you received an incorrect item. Since you've thrown away the packaging of the item, please kindly contact the carrier and tell them that you need a clear photo of the tracking number from the original shipping label:

Carrier:Royal Mail
Contact number:03457 740 740

We'll look forward to your response.

Eddieson
Wish Customer Support

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CARRIER CONTACT #

Hello Sarah,

Thanks for your patience.

I'm sorry to hear that you received an incorrect item. Since you've thrown away the packaging of the item, please kindly contact the carrier and tell them that you need a clear photo of the tracking number from the original shipping label:

Carrier:Royal Mail
Contact number:03457 740 740

We'll look forward to your response.

Eddieson
Wish Customer Support