# data[].attributes.body
under priviledged children

# data[].attributes.body
Senior Citizens
Older Generations?
Elderly

# data[].attributes.body
Being reliant on passbooks and paper billing / statements

# data[].attributes.body
Assist segment to go paperless

# data[].attributes.body
Incentivise use of digital channel versus passbook with rewards to grand child

# data[].attributes.body
They are more paper intensive

# data[].attributes.body
Partner up with govt. agencies to reuse and reduce use of plastics

# data[].attributes.body
- digital savviness of elderly
- making banking easy for them

- drive fraud prevention to help this segment

# data[].attributes.body
nutrition

# data[].attributes.body
clean drinking water and clothes

# data[].attributes.body
Loans to parents / Scholarships for higher education

# data[].attributes.body
offer customers ability to use reward points to provide meals to needy

# data[].attributes.body
1) Provide education to offer opportunities for them to strive

# data[].attributes.body
When customers have bad experiences like insurance claims - contribute to a meal to a needy child to add some postivity

# data[].attributes.body
Feed the needy when customers have events - for your birthday we gifted a hungry child meals for a day.

# data[].attributes.body
1) allow customer to use credit card points to provide assistance to the children
2) Tie up with agency for to provide assistance (field trip) to the children

# data[].attributes.body
plant a tree in your name.

# data[].attributes.body
Gamify the journey and education content, eg. we give points if customer does environmentally-friendly initiaitve, or simply watch our education content.

# data[].attributes.body
display carbon-emission impact when using digital ways on non-cash activities. (i.e Card spend)

# data[].attributes.body
show the video of the plastics usage in the world which they can help by not using plastics

# data[].attributes.body
- less digitally savvy hence access is limited
- they have time and look for opportunities for engagement so options of engaging them in sustainable practices- educated ones can mentor
- Educate them on digital world on how using less notes/cheques and etc could save the planet and most thing can be done simpler using Application

# data[].attributes.body
1) provide simple way for them to use applications so that they can be connected to the world
2) educate them on using recycables such as bag / utensils instead of using plastics utensil / plastic bags /

# data[].attributes.body
Contribute to planet initiatives for elderly customers migrating to digital

# data[].attributes.body
Partners

# data[].attributes.body
under priviledged children

# data[].attributes.body
Senior Citizens
Older Generations?
Elderly

# data[].attributes.body
Staff (DBS Employees)

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Customers

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senior citizens

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Governments

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How might we…

… while being fair, reliable, & understanding of our customers

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For whom?

Define the target user group for whom you want to make a difference

Define the issue:

What about PPP does the group want to address?

Define the context:

product / channel / interaction

# data[].attributes.body
Access to libraries / books

# data[].attributes.body
For whom?

Define the target user group for whom you want to make a difference

Define the issue:

What about transparency does the group want to address?

Define the context:

product / channel / interaction

# data[].attributes.body
I'm ANU), your facilitator for today's breakout session :)

What we'll be covering:

1. Orientation to PADLET web tool — 5 mins

2. Recap on the challenges; share & discuss — 5 mins

3. TOPIC 1  — 15 mins

Define

Brainstorm

Share / discuss / vote along the way

4. TOPIC 2 — 15 mins

Define

Brainstorm

Share / discuss / vote along the way

5. WRAP UP BY 12 PM — Thank You!