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Hello team, so grateful to have benefitted from your wisdom through a CoP training years ago - I still remember it as one of the most engaging, practical, fun sessions I attended (even though I attended it remotely). True to the spirit of knowledge sharing and of community, you've put together a stellar list of resources as you move on -- why am I not surprised? I wish you nothing but the best -- the people and teams you go on to engage with have no idea (yet) how lucky they are!

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Dear Bruce and C4D team, thank you very much for all the patience and guidance provided while setting up the South Asia Food, Agriculture & Rural Policy Platform.   I'm sadden to see you moving on to new adventures and I'm sure you will succeed on whatever is ahead for you since you're a great team.  You will be greatly missed.

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The Communities of Practice in the World Bank are the epitome of a thousand flowers blooming.  The Communities Reinvented team has been the master gardener.  I am quite worried that we will now devolve into a thousand weedy gardens blooming, without a team to make all of the connections for how to do this work efficiently and how much this work means to global knowledge sharing.  Global knowledge is the comparative advantage of the World Bank; without it we will become irrelevant as a development institution.  I know that the fruits of your labor will continue to blossom; I know that the demand for your services is eternal.

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Hola amigos. Y'all are excellent stewards of the CoP vibes, professionals to a max, and make for a wonderful team. Don't know how you all managed to come together in the end but we couldn't have been luckier. You got caught in the vice grip of the Bank, which can be nigh-impossible to escape if it comes, but you stuck on and put together this wall, loads of 'leave-behind' resources, and a space for the community to come out and celebrate you. That takes serious character and integrity. So, hats off to you all (also gloves off, socks off, etc. etc...).

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Dear team,

You have been “the school” for me when I started my job as a community manager 5 years ago. Your continuous guidance and support helped me find answers to many questions on the way. Today, “community of practice” and “community manager” concepts are visible at the Bank thanks to your hard work. We as community managers owe you a lot! Thank for the amazing job you have done. Hope we can continue to be together no matter what.

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What a fantastic team, always responsive and helpful, who allowed us to benefit from quality Community Building Training, and develop our community. Always open to solutions and problem-solving, in a very timely manner Congratulation on this great and hard work Bruce, Emilia, Claudia, Zarko, Michael, Bruce, Ivan!!

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Dear Claudia, Zarko, Bruce, Emilia and Michael, Honestly I feel a bit sad about this outcome. You have been an amazing team of professionals, leaving truly WBG values of innovation, collaboration, and impact (and respect:-)). The WBG hopefully is starting to see what they are missing. Very best wishes to you all individually for a resilient and rejuvenating bouncing back !!

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Lina Salazar (Médecins Sans Frontières - MSF)

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Lina Salazar (Médecins Sans Frontières - MSF)

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Dear Communities Reinvented Team,
Thank you for your kind guidance and support during our exchanges and the certification. Your experience in CoPs has been very valuable to us and will make a difference soon in our staff and operations. A big THANK YOU from us in MSF.
Lina

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It is amazing to look back and see how much this community has grown to serve the development world. Supporting the platform from a technology point of view and working with JC and Bruce has been a great experience. I will miss you all!

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Dear Communities Reinvented Team,

Thank you very much for your excellent support, guidance and leadership for online communities and collaboration at the bank. Like many colleagues who commented here, I have learned so much from each one of you. Whenever I had a question or needed additional resources, your team has always been ready and willing to help with concrete ideas and innovative solutions – which is not easy to find at the bank! Your collective work over the years has done a tremendous job in the bank to put online communities and collaboration in the radar of many GPs. This past year working remotely has shown that knowledge and capacity that you have built for the bank are essential and important. Although this program is coming to an end, your team’s work will continue to impact online communities at the bank. Wishing you all the best in your future endeavors, I am sure our paths will cross often!

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This is one of the two best teams I've worked with. It's been a privilege starting the journey with you, collaborating within the WBG, and observing the evolution from the outside. The program might have come to an (temporary?) end at the WBG, but the legacy sure will continue.

Thanks for all the work done over the years, for the community builders, the collaborators, the learners, the knowledge managers, and the development community!

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Thank you so much for sharing your knowledge and experiences with us during the certification course. I am looking forward to a new Community book chapter and I hope our paths cross again!

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I just want to thank Claudia, Zarko, Emilia, Michael, Bruce, Ivan and everyone involved from the start of this till now. Sorry if I missed anyone. I still remember the Scoop and ice cream years :). Building communities, help foster trust, and credibility amongst colleagues and staff. Thanks for getting us all started, its a slow process of change, but communities and collaboration seem to be somewhat normalized today, something that seemed a lot more difficult to create years ago. You have all done so much to bring us here, and provide guidance and support to do things better. Thank you.

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Thank you all for your support to the COVID-19 HFRP Community of Practice. Your guidance, support, advice, and encouragement were foundational in building this community. We could not have done it without you! Thank you so much!

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It has been a pleasure and joy to work with all of you. You are an amazing team that has worked tirelessly to foster collaboration, learning, innovation and impact. Thank you for your support and guidance. Wishing you all the very best!

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Mind boggling team with Bruce, who have energised our
Efforts by constantly boosting morals online during this Pandemic times. We had survived hard times only due to constant support from Mr Bruce summers who was constantly identifying our needs and provided due support.Thank you all at C4D WBG and Bruce for your hard work.

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Dear Claudia, Emilia, Zarko, Bruce, Davide, and Ray. I’m grateful for being part of the CoP Lab. You are excellent in facilitating the content and triggering conversations. Also, I feel fortunate to have the chance to work with you.

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Dear Claudia & Bruce - Thank you for this gift of knowledge, Community of Practice is helping me a lot to deal on the people's side skills of engaging in different working groups at WBGFN. Looking forward to see you both on your next projects! More power!

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Moving Forward!
Thanks to a great team who always worked through the years to engage, inspire and inform thousands of community members.  It was always a pleasure to work with all of you....  But there is so much work left to be done during this Decade of Action for achieving successful SDG outcomes, we will all continue to call upon your wisdom and energy to help us succeed...

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Thanks Communities Reinvented!
I really appreciated the resource you have been for me and the trainings I received over the past couple of years, including connecting with my team while I was at Agile.  Will definitely be lurking in the shadows for the next chapter!  Thank you so much for all you do!

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Dear Claudia, Bruce and team, Thank you for all support when we were implementing the Social Protection communities of Practice to share knowledge. Your guidance help us developed a tool to share knowledge among members of the team. I also learned a lot from the Community Manager training and apply this knowledge when building our community of practice. I wish you all the best in your new project and I hope we can work together again!

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Thank you everyone for your creativity, high energy, and community spirit! Words are not enough but your impact was really felt! So, thank you for all that you built and will keep building :) Claudia, super thankful that our paths crossed! Best of luck!!

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Dear team, Bruce, Claudia, Davide, Ray, Zarko, and Emilia, I was lucky enough to work with you.

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An amazing team that has done so much good work over the years. Helping people understand how to connect, share and build relationships is the central information they shared and did it very well indeed. As a team they will be sorely missed but I know they all individually take these skills out there and can use them in multiple ways. Good luck to everyone in their next roles.

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Dear Claudia, Bruce, Emilia, and team
I have no words to express my gratitude for allowing me to work with you for a while. It was my first step in gaining confidence to put myself out and have the courage to apply for a job at the Bank.
Thanks for sharing your knowledge and your experience with me!
Best of luck on your new adventure!

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I am one of those lucky people who worked with this team when it was in its inception stage.   I was also among the first cohorts of the CoP Manager’s certification.   Working with this team under LLI umbrella (on a DIAS) was an excellent learning and career growth opportunity for me, I was awestruck by the ability of the team members as well as the team lead Andrei Tolstopiatenko, to collaborate with each other closely and to work tirelessly to solve problems innovatively  in an agile manner.  The tips and trick I learnt from Emilia Galiano, Mike, Ivan Butina and other members of the team of using collaboration platform (SPARK at that time) to its fullest potential- are still serving me well in my work today.  I also want to share gratitude for the great advice Bruce Summers had provided to so many Bank staff, like myself,  in the arena of online collaboration.  Bruce is most approachable, knowledgeable and willing to help colleague that all of us wish to have on our team.   Ray Eisenberg, your knowledge, expertise, and the published works for the training program are a huge asset, your friendship and comradery, though for a short time,  I value and greatly appreciated.    Lastly, Zarko and Claudia, as I took the CoP managers certification yet again in 2020, I felt so happy and proud to see how much more you guys have strengthened this program - your extensive knowledge, world-class expertise and very practical and helpful tips and trick as trainers have helped so many Alums of CoP managers training in achieving great results all over the Bank.  Please accept gratitude and I so wish to hear about the next phase of your work and hoping all of you continue your great work in the Bank and our paths cross soon.   Sending my best wishes your way always.  Humaira

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Dear  Claudia, Bruce, Zarko, Davide, Ray and the entire team, thanks so much for the great initiative and support through the years. It has truly been a pleasure collaborating with you among the many COPs which we build and supported together. The impacts, relationships and communities you have made have been well worth will. If you recall there wasn't anything there previously (pre 2012) and it flourished and bloomed under your leadership and dedication. Wishing everyone the best in their next endeavor! Best, Hunt

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Dear Emilia, Zarko and Claudia. Thank you for the great support with the HR Analytics CoP. You have been phenomenal throughout the design, launch, implementation. A true partnership. Much appreciated!

Best of luck with everything!

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Dear Bruce, Claudia, Davide, Ray, Zarko, and Emilia (previously in the team),

I wanted to sincerely thank you for running Communities Reinvented. I can talk about Communities of Practice, and working as Community Manager at the World Bank because of you. Because of your passion, your knowledge, your experience, and the initiative your program has made available in the last years (the CM training, the CoP Lab, informal sharing sessions, C4D support - thanks Bruce!!!!), and also sometimes just you to be there ready to support, help and share your knowledge! Communities of Practice are there mainly for this purpose, share knowledge - knowledge that is one of the primary focus, and advantages, in an organization like the World Bank. Unfortunately, among all the great CoPs we have at the Bank, we won't have the "community of the communities" anymore.
I feel really lucky I had the opportunity to cross paths with you, and benefit from your work.
I wish you all the best.
Thank you!!!!!!!

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Dear Bruce,Ray, Claudia,Davide and Zarko.
Thank you for the great opportunity you granted me last year to attend the Community Management Certification program it gave birth to Global Knowledge Partnerships Network which is now transforming Youth in Africa.I feel sad 😭😭😢😢😢 this Community was holding destinies of many professionals,Organisations and countries that you may not know and Kenya is one of them among other countries across the globe.The closure is the beginning of New Community Partnerships.
Thank you Bruce,Ray, Claudia,Davide and Zarko for your phenomenal support, coaching and Mentorship Session I have received from all of you.Wishing you all the best team and looking forward to Knowledge exchange and future Partnerships!

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Dear Claudia, Zarko and Bruce and Ray,
Thanks so much for having you in the last CoP management certification course! It has been such an honor for me to be able to join despite not being part of the WB group... The sessions have been really inspiring for me and I have been quoting you during my meetings in FAO, and commending the WB for having such  a great CoP support team. I found it really forward looking to have such a knowledgeable and innovative team to support CoP, allowing many CoP managers to not fall in the usual errors that most of us do or have done and instead benefiting of your experience.  What a pity that this is not continued, I hope it is a thought-through decision. I wish you all the very best for your future avenues and hope our paths will cross again in the future.
In bocca al lupo!

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"Leadership is the ability to step outside the culture to start evolutionary change processes that are more adaptive" (Edgar Schein).

Thank you for your leadership! Your creativity, innovation, and world-class expertise have been a game-changer for so many of us and for the WBG as a whole. #WoLforever :)

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To close this program is a sad mistake, especially at the time when COVID-19 has forced us to reimagine the way we form communities and collaborate globally. I hope this team will find another home to continue serving the global community.

I was doubtful at first when I contemplated getting my community management certification: "Sure, I know how to organize BBLs! So, what is that all about?" But Claudia, Bruce, Zarko and their colleagues quickly taught me otherwise. It may look simple, but building communities is really an art in practice. There is surely more to innovate, learn and internalize in World Bank culture and beyond.

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It has been wonderful working with you in the Health Financing Resilience Community of Practice. I didn't know you were closing and look forward to hearing what the future holds for you. I would love to continue working together as we have learned so much from you.
Sarah Alkenbrack

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I really enjoyed being part of the CoP Lab program with you. The program was so well designed and delivered by a stellar team. Thank you for your inspiration and guidance. You are true professionals and I will you all the best!

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It has been a pleasure working with colleagues with such high level of dedication and know-how.  Your team has set a new standard for what can be accomplished through persistence, commitment, and an immense amount of talent.  I just want to take this moment to thank you for a job well done and to remind you that you have achieved something special, even though it has not always been properly recognized.  Hoping that we can collaborate again and best of luck in all your future endeavors.

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Dear Claudia, Bruce, Davide, Ray, and Zarko, thank you for running that great initiative, for your sincere passion for CoPs, and your always creative approach. I feel lucky to take your community management certification last year and I have learned a lot from you. It is very sad that this chapter is coming to a close, but it means something even greater is on its way. I wish you all the best in your next endeavors and looking forward to staying in touch!

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A big thanks to Zarko Palankov, Bruce Summers, Claudia Teixeira, and Ray Eisenberg under the leadership of Davide Piga for being such amazing teachers and mentors. I feel so fortunate to have been placed in the Community Management Training. As a teacher, you gave me the tools and created value for me and my colleagues and of course for the World Bank and other International Organizations.

Thank you and all the best in your future.

Let's keep in touch!
Luciana Fernanda Mayumi Pereira

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Dear Claudia, Bruce, Davide, Ray, Zarko,
You have led the path of COP building with such a grace.
We deeply appreciate your outpouring of kindness & willingness to share this state of the art knowledge and learning. In addition, your breakthroughs of how our paths have crossed over the years. We shall all use what we have learned to serve others in need. Thank you for your service and best of luck in your future endeavors.

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I was fortunate enough to benefit from the Community training last year despite not being World Bank staff. It was amazing, inspiring, so polished and professional, not to mention being fun! I learned so much and also was privileged to meet and network with fellow community managers passionate about CoPs.
I send my best wishes for your future adventures. With the talent and knowledge you all have, it can only be a success and i hope we will keep the CoP passion and exchanges going through other channels.
Thank you for the difference you made to me and my work.

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Communities of practice and informal networks are a crucial part of any large organization, but especially important for organizations whose comparative advantage is global knowledge. They usually emerge organically, out of the expressed or unexpressed need to collaborate and share knowledge in a more structured way. They are sustained by the efforts of leaders, champions, and mavens who understand the importance of connecting people. Sometimes these efforts are not enough and even the best intentions fall short, without a clear plan or framework to guide action more strategically. This is where a team, like the Communities Reinvented team (Bruce Summers, Claudia Teixera, Ray Eisenberg, and Zarko Palankov under the leadership of Davide Piga) can really make a difference. This team has been a lifeline and a jewel for many colleagues, within and outside the Bank. I know, I had the privilege to lead it for about 4 years and was one of the lucky ones who got to experience first hand the dedication, creativity, and quality that characterizes its work. The biggest testament to this team members' impact is in the words of those they supported throughout the years. You helped create not only a community of advocates but a group of professional community managers and facilitators, who will continue to apply best practices, develop new ones, and connect with each other. For me, you will always remain a crucial point of reference for anything related to community building, community facilitation, collaborative leadership and more!

Thank you for allowing me to lead you and for teaching me so much, I can't even put it in words!

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Thanks to Claudia, Bruce, Zarko, Davide, Ray, and everyone for their amazing, creative, and innovative efforts for this group. I've learned so much from each one of you and the enriching peer learning opportunities and communities you've fostered. Your efforts have made an impact. Thank you and best wishes to all.

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Bruce, Claudia, Davide, Raymond and Zarko!

We love you, guys!

And we know how much value you created for this organization!
Although this is a pretty emotional moment, I know for sure that when one door closes, another one opens...

Best of luck for your next adventure!

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Thanks so much Claudia, Bruce, Davide, Ray, Zarko and Emilia for your great work! I have learned so much from you about CoPs! While this chapter sadly closes, I wish you all the best for new exciting chapters. With your deep, rich knowledge and an open friendly mind, I am confident you will make the next story again a success. Looking forward to staying connected.

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Dear Claudia, Bruce, Zarko, Davide, Ray... and everyone part of the big Communities Reinvented family: big thanks for your amazing, friendly, timely, ad-hoc, patient, expert support!!! We are going to miss you a great deal. I hope our paths will cross again.

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Communities and relationships  have a way of living way beyond the organizational need and your hard work, dedication and professionalism will continue to inspire many communities.  Thank you for all your effort and support!

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Dear Claudia, Bruce, Davide, Ray, Zarko, It was a great pleasure collaborating with yourselves on various CoP activities. I am grateful for your valuable contributions and passion to help our colleagues in building communities to improve knowledge sharing within and outside the Bank. Best regards,

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Davide, Claudia, Ray, Zarko, Bruce you brought to the table excellence, dedication, commitment.  Your expertise and hard work has always been appreciated both within and outside the Bank. Thank you for the hard work and contribution to the CoP program! You will be surely missed by all of us! Wish this wasn't happening...

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Bruce, Claudia, Davide, Emilia, Ray & Zarko thanks for making me feel part of your team when we collaborated. Re-designing the CoP lab to embed design thinking was a motivating/intellectual challenge that I enjoyed, but what I will keep forever in my heart is that whenever I worked with you, I felt appreciated, engaged and part of something bigger than me: Us. This was for me a real sense of community & belonging.  I know you will keep spreading good practices of horizontal collaboration and community building wherever you go and this gives me hope.

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Your support has been immeasurable, especially in helping us set up our community of IFI D&I practitioners. Thank you for all of your hard work and support!

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Dear Claudia, Bruce, Ray, Emilia  and Zarko!  I would like to thank you sincerely for all great work to nurture, support, develop and empower the wide cohort of community managers - you have been with us from the first steps when we "invented" our communities, you guided us and held our hands and then celebrated with us our successes and incessantly supported our journey.  Thank you for all empowerment, excellent resources, sharing and generosity with knowledge.  We wish you all success for the future and looking for staying connected and engaged even in a different format.  Let's embrace change and believe that it brings new perspectives and opportunities.  Best regards to all.

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I started by career at the bank as a communications specialist, and when I moved to my first KM role, I had no idea about how CoPs are built and managed. This team gave me amazing guidance and support since the very beginning, and thanks to the knowledge I gained from them the first CoP (PSIA) I ever managed was incredibly successful. I have always connected other colleagues in need of guidance and tips with Bruce, Claudia, and colleagues. Your work and enthusiasm will be deeply missed. Best of luck to you all!

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This work is a pillar of what makes Knowledge Management successful.  My link below shows it as the top KM priority.  The team (Bruce, Claudia, Davide, Ray, Zarko) that has supported Communities Reinvented was small be their influence and achievements BIG.  Thank you all for your contributions to the CoP program.

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Putting communities and collaboration tools in place is one thing; getting people to actually use them is another. A lot of knowledge management efforts fizzle out because they fail to catch fire with employees. And given how many organizations are currently going through digital transformations (66%) and moving collaboration to the cloud (49%), the problem of engaging users in the midst of rapid technological change feels more common-and daunting-than ever.

The need to get more employees involved in communities and collaboration is clearly reflected in APQC's KM metric of the month, taken from our 2019 KM Priorities Survey. The No. 1. collaboration-related goal for this year is to increase the use of collaboration platforms and tools, with more than a third of respondents listing this among their top three. In addition, a quarter of respondents are working to boost participation in existing communities and networks. Office 365 adoption made the top five, but despite rapid technology change, engagement challenges remain front and center.

We know that organizations struggle to get employees collaborating-and that problem isn't going away. In a survey we conducted last year, only 11 percent of respondents reported that their firms effectively motivate and incentivize participation in KM. Communities and collaboration tools can help people with their work while building a sense of belonging, but that message is not getting through to overwhelmed staff who can't deal with one more thing they're supposed to start doing on top of their busy workload.

So how do you structure communities and collaboration to attract the broadest possible audience and then sustain that audience over time? It's not easy, but here are our top five recommendations.
1. Connect collaboration to work and learning needs.
Start by making sure that the collaboration tools and approaches you offer support things employees already need to do. For example, they should make it easier to complete normal job duties, build expertise, and solve problems. Learning opportunities are particularly effective motivators since almost everyone is invested in growing their skills and careers.

We find that collaborative initiatives are most effective when they zero in on practical, tangible goals like generating new ideas and solutions and facilitating reuse across projects. But no matter what you set out to achieve, a good strategy can help you link collaboration to goals that end users care about, as well as the organization's broader strategic priorities. You can then promote these potential outcomes through meetings and corporate communications.
2. Embed communities and collaboration in the workflow.
Collaboration should fit as seamlessly as possible into the flow of employees' normal activities, instead of feeling like something "extra" they are expected to do. But how can organizations achieve this?

The first step is to make it easy to access collaboration, either by embedding the tools directly in the applications where employees work or, at the very least, minimizing the clicks between the two. Fortunately, platforms like Office 365 and G-Suite provide a lot of the necessary integration off the shelf.

In addition to streamlining access, it helps to insert collaboration prompts into standard processes and routines that guide people's work. For example, documentation and manager check-ins might encourage R&D engineers to talk to colleagues before launching new projects and then share relevant best practices and lessons learned at each project stage gate. If community interaction and collaboration are built into the way people work, they start to feel more natural and integral.
3. Coach people on the approaches, tools, and how to participate.
Although lots of organizations provide collaboration training to new hires and when they launch new communities and tools, most don't go far enough. Introductory courses cover the basics, but they can't turn collaboration newbies into experts. If new users run into hurdles they can't overcome, they tend to get frustrated and give up.

Top organizations pair up-front training with follow-up sessions, office hours where people can drop in and ask questions, and local advocates who role-model use and provide ad-hoc support to their teams. Employees have different levels with technology fluency, learning styles, and needs when it comes to collaboration. Individualized support accommodates these differences, and it also boosts adoption up the hierarchy since many managers are uncomfortable asking questions or displaying a lack of understanding during group trainings.
4. Reinforce the behavior you want through rewards and recognition.
Find ways to acknowledge collaborators who go above and beyond. In addition to incentivizing employees, a good rewards strategy can publicize collaboration success stories and convey the value that the organization puts on certain behaviors.

A lot of people think their hands are tied because they don't have the resources for flashy awards ceremonies, cash bonuses, or prizes. But often, the most effective reward is a simple thank-you message from a leader or manager. Other low-cost approaches include promoting success stories through corporate communications or recruiting top collaborators into high-potential talent programs. Even if the link is informal (i.e., people who contribute their know-how tend to be promoted more quickly), employees will notice.
5. Listen to feedback and make improvements.
Recognize that launching a new community or collaboration tool is just the beginning. As employees start to use what you've developed, they'll surface problems and ways to make it better. Applying their recommendations can make collaboration easier and increase its chances of producing meaningful results.

Instead of assuming that employees are just "resisting change," actively solicit and listen to their feedback-the good, the bad, and the ugly. If you have a group of community leaders or super-users, use them to filter feedback from the rest of the workforce. Prioritize the suggestions and be transparent about the improvements you're planning. People support what they help create, and they'll be more likely to adopt collaboration approaches if they feel their voices are being heard.
Learn from the best
If you're looking for inspiration to refresh your collaboration engagement strategy, check out the case studies we've published so far as part of our "Promoting KM and Making It Stick" research:

Each organization's approach is a little different, but they all combine marketing, training, rewards, a user-centric strategy, and an iterative feedback loop to draw employees into their KM offerings.

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Make KM Communities and Collaboration Irresistible

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Putting communities and collaboration tools in place is one thing; getting people to actually use them is another. A lot of knowledge management efforts fizzle out because they fail to catch fire with employees.

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“Never doubt that a small group of thoughtful, committed citizens (you all) can change the world (the World Bank Group). Indeed, it’s the only thing that ever has.” Margaret Mead’s words say it all!  Thanks for all your hard work and community support.

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Thank you to the team for their dedication over the years.

The community manager training was instrumental for me, as was targeted advising when I first set up my global community of practice which is running strong after 4 years. I have also used the community managers platform to seek resources and hire expertise. The community and the trainers will be missed.

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It was transformational.