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-My boss asked me to pass the homestay keys to the new customers at 3 pm so I drove to Seri Iskandar with my collegue and wait for them.
-We gave the keys and welcome them to our homestay (Tihany lakeville homestay ). They rent our homestay for 2 nights.

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-Is was only learning session today, done at their house at Kampar Perak.
-My boss and his wife coached me about how to know our real customers and target market
- Also what I should do to attract people to rent with us. They shared some tips with me so that I can understand the methods and situations.
For example :
Always be there when customers need us ,means grab the opportunity well,as fast as we can
Be kind when entertain customers
Forcing are not allowed , we are forbidden to force any customers to use our services

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- On my third day, I was asked to recheck and update the homestays file for customers list for July 2018
- I also handle customers through whatsapp regarding Tihany Uresidence homestay near Tronoh,Perak.

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-This is my second day of working. I was told that they promote the homestays through booking.com so i did some review on booking.com page
-I learned about booking.com with my boss and how to promote the homestays. So far, there were lot of good reviews from the customers. I also learned how to make customers satisfied with our services.
- I learned how to deal with real customers through email and whatsapp.

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-On my first day, I already asked by the owner to do the cleaning chores( Tihany lakeville homestay) such as mop and swipe the floor and vacuum the carpet
-Then used bedsheets, towels and blankets by previous customers were sent to the nearest launderettes.
-Then we clean the homestay and do preparation for upcoming customers to check in the homestay.

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-Today I did cleaning chores for TIhany Lakeville Homestay at Seri Iskandar

-After I finished, I was asked to distribute flyers to promote our homestays to people. My friend and I distributed the flyers nearby the hometstay area. There was 100 copies of flyers that we distributed.

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-I followed the owner to furniture store to buy new furniture such as dining table,

And TV cabinet to upgrade customers satisfaction of the homestays.

-He asked me to follow him so that I can experienced that myself.

-After everything was done, we drove back to Tihany Uresidence homestay and rearrange the furnitures together with few people in charge.

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-I handled customers through whatsapp and email for inquiries about Tihany lakeville homestay and Tihany Uresidence Homestay

-I also learned about Agoda.com and airbnb.com from my boss. They are using these websites to promote our homestay to people.

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-I was asked to welcome our guess to Tihany Uresidence homestay and gave them the keys.

-The customers spend 1 night at our homestay
-Before I give the keys, I replaced new bedsheets and towels at the homestay.

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-I picked up the keys from our guess at Tihany Uresidence homestay at 12p.m.
-In the evening, we had an interview session with Encik Rizal, the owner of the homestays to complete my SIEP task.

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Nor Izyan Binti Mohammed Rasul
H17A0173
Puan Saiyida Nafisa Binti Rosdi

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Nor Izyan Binti Mohammed Rasul
H17A0173
Puan Saiyida Nafisa Binti Rosdi