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Quieres zapatos?

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Entrega súper rápida…

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No te gustaron? No te quedaron?

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El cliente es nuestra mejor campaña…

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Zapponianos felices…

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Tony Hsieh at Zappos: Structure, Culture and Radical Change written by Noah Askin, Assistant Professor of Organisational Behaviour, and Gianpiero Petriglieri,
Associate Professor of Organisational Behaviour, both at INSEAD, with the assistance of Joanna Lockard.