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As a one time courtesy, we will set up a domestic rerouting address for you at our own cost to be able to return the original order to us at a cheaper shipping fee however we to be able to do this, we may need you to place a new order first.

To initiate an exchange, you may follow these steps:

1. Place a New Order: Please go ahead and place a new order for the desired size or alternative item. This will expedite the process and ensure that you receive the replacement item as quickly as possible.

2. Confirmation: Once you have placed the new order, please reply to this email with your new order number. This will allow us to verify and process your exchange promptly.

3. Return Instructions: Upon confirmation, we will provide you with detailed return instructions for the original order. You can return the item to us, and upon receipt, we will process a refund for the original purchase.

We understand the importance of resolving this matter efficiently, and we apologize for any inconvenience caused. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.

Thank you for your understanding and cooperation. We appreciate your continued support.

Best regards,

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Hi Catherine,

Thank you for getting in touch and we apologize for the inconvenience.  After a long deliberation and consulting with our management, we came up to inform our customers that due to production batches, you may notice that the zippers on certain trousers are not perfectly aligned. We want to assure you that this occurrence is a result of our manufacturing process and does not affect the functionality or performance of the trousers in any way.

While we strive for consistency in our products, variations like this can occasionally arise. Please be assured that these trousers are still perfectly wearable and meet our high standards of quality.

We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns regarding your purchase, please feel free to reach out to our customer support team, who will be happy to assist you.

Also, I have raised this with my management and I am pleased to inform you that I was able to increase the refund to 305, and you don't have to return your order back to us.

Please let me know if this is suitable,

Anne | Customer Service

Daisy Grace ✿

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Hey Mynette,

So sorry for the delayed response! Please don't worry, your return will be applicable from the day you first emailed.

Can you tell me a bit more about the reason for the return please? Would you be interested in making an exchange?

Many thanks,

Hannah | Customer Service

Daisy Grace ✿

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Hello Carlen,

Thank you for reaching out to us regarding your recent order. The items in your order have already been processed. Our system processes orders promptly to ensure timely delivery and efficient service.

Unfortunately, this means we are unable to cancel your order at this stage. We sincerely apologise for any inconvenience this may have caused.

If you have any further questions or concerns regarding your order or need assistance with anything else, please don't hesitate to reach out to our customer support team. We are here to help in any way we can.

Kind regards,

Anne | Customer Service

Daisy Grace ✿

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Unfortunately, we are unable to retrieve the lost package, and our policy only permits replacements or refunds in cases where the item is the wrong size, color, defective, or undelivered. In your situation, the package was successfully delivered, as verified by the courier. The options we have offered—a 50% refund on your original purchase or a 50% discount code for your next order—represent the best resolution we can provide while adhering to our company policy.We are unable to extend beyond these options, as our policy limits us to these choices in such cases.Thank you for your understanding.

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Hey there,

I trust this email finds you well. Our team has diligently investigated the delivery status of your recent order. According to our records, the package was successfully delivered to your address. However, we understand that it may have been taken or stolen from your premises, which is deeply regrettable.

Unfortunately, we are unable to retrieve the lost package. As a goodwill gesture, we would like to offer you either a 50% refund on your original purchase or a 50% discount code for your next order. Please let us know your preference, and we will promptly process it for you.

Once again, we sincerely apologize for any inconvenience this situation has caused. If you have any further questions or concerns, feel free to reach out to our customer support team.

Thank you for your understanding.

Best regards,

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Hey there,

Thank you for your email.

Here is your $15 store credit discount code generated for you, which can be used on any future orders. Just input "DaisyGrace15" at checkout to apply.

Alternatively, you can follow this link and the discount code will automatically be applied.

https://www.daisy-grace.com/discount/DaisyGrace15

Your support means the world to us and we really appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you every step of the way.

Thank you again for choosing Daisy Grace. We're looking forward to delivering your order to you as soon as possible!

Anne | Customer Service

Daisy Grace ✿

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Hey Taylor,

Thank you for your email.

Here is your 50% store credit discount code generated for you, which can be used on any future orders. Just input "DaisyGrace50" at checkout to apply.

Alternatively, you can follow this link and the discount code will automatically be applied.

https://www.daisy-grace.com/discount/DaisyGrace50

Your support means the world to us and we really appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you every step of the way.

Thank you again for choosing Daisy Grace. We're looking forward to delivering your order to you as soon as possible!

Anne | Customer Service

Daisy Grace ✿

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We apologize sincerely for the inconvenience caused by the missing package. Our dedicated team is currently investigating the matter and will liaise with the courier to resolve it swiftly. Thank you for your patience and understanding in this matter.

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Hey Haemin,

I hope this message finds you well. I am very sorry to inform you that, according to our back-end team, the status of your delivery shows that it was marked as delivered on our end. As a result, we are unable to issue a reshipment or replacement at this time.

I understand this is disappointing news, and I sincerely apologize for any inconvenience this may have caused. Please note that once a delivery is confirmed by the courier, we are not liable for any issues that may arise post-delivery.

I truly wish I could offer a different solution, but our hands are tied in this situation. If there’s anything else I can assist you with, please let me know. Your understanding is greatly appreciated.

Best regards,

Rachel | Customer Service

Daisy Grace ✿

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Regarding the UK return address on the parcel, we understand that it may seem convenient to send the item there, as you are based in the UK. However, we would like to clarify that the address listed is not our company's warehouse address. It is actually the courier's warehouse address, where the package was dispatched from after custom clearance. Therefore, we do not recommend sending the returns to that address, as it will not be received by us.

To ensure a smooth and efficient return process, we kindly request that you follow our standard return procedures outlined in our return policy. This will ensure that your return is properly received, processed, and refunded or exchanged as needed.

If you have any further questions or concerns, please don't hesitate to let us know. We are here to assist you.

Thank you again for your understanding.

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Hey Mariah,

Thanks for letting us know that you've already returned the package.

Please send us the tracking number for a smooth return and refund process.

Many thanks,

Vanessa | Customer Service

Daisy Grace ✿

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Hey Leah,

I hope this email finds you well. We apologize for any inconvenience you may have experienced with the delivery of your parcel. To expedite the process, we recommend contacting;

Customer Service in the United States:

For Pacific and Mountain time zones, please use:
1-424-284-2432
For Central and Eastern time zones, please use:
1-315-533-4690
10 a.m. to 9 p.m., Eastern Standard Time.

Please contact the service provider as soon as possible.

If you encounter any difficulties or have further questions, please don't hesitate to reach out to us.

Thank you for your cooperation, and we appreciate your understanding.

Anne | Customer Service

Daisy Grace ✿

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Hey Alison,

Thank you for your email and my sincere apologies for the delays associated with your recent order.

We recently launched a TikTok campaign which went viral, resulting in an overwhelming number of orders - far beyond what we anticipated. This surge has led to a temporary backlog in our order processing system, causing delays on orders with our most popular colors.

I want to assure you that your order has been processed and is now with our shipping couriers. We understand how frustrating delays can be, especially when eagerly awaiting a purchase, and I sincerely apologize for any inconvenience this may have caused.

As a token of our gratitude for your patience, I raised the issue with my management and was able to have a 30% discount code generated for you, which can be used on any future orders. Just input "DG30" at checkout to apply.

Alternatively, you can follow this link and the discount code will automatically be applied.

(https://www.daisy-grace.com/discount/DG30)

Your support means the world to us and we really appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you every step of the way.

Thank you again for choosing Daisy Grace. We're looking forward to delivering your order to you as soon as possible!

Hannah | Customer Service

Daisy Grace ✿

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You can use this code 15% discount code generated for you, which can be used on any future orders. Just input "DG15" at checkout to apply.

Alternatively, you can follow this link and the discount code will automatically be applied.

https://www.daisy-grace.com/discount/DG15

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Hey Lisa,

Thanks for getting back to me.

Please note that we only allow for items to be returned within the 14-day returns period. We provided the address 9 days ago; I am afraid it is now beyond the 14-day return time frame.

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We appreciate your interest in our products and would like to address the confusion regarding the waistband feature. Our trousers indeed feature an elastic waistband for added comfort and flexibility.

We understand that photos and videos may not always fully capture every detail of our products, including the elastic waistband feature, as it can vary depending on factors such as lighting and angles. We apologize for any confusion this may have caused.

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Thank you for your email.

Regarding the UK return address on the parcel, we understand that it may seem convenient to send the item there, as you are based in the UK. However, we would like to clarify that the address listed is not our company's warehouse address. It is actually the courier's warehouse address, where the package was dispatched from after custom clearance. Therefore, we do not recommend sending the returns to that address, as it will not be received by us.

To ensure a smooth and efficient return process, we kindly request that you follow our standard return procedures outlined in our return policy. This will ensure that your return is properly received, processed, and refunded or exchanged as needed.

If you have any further questions or concerns, please don't hesitate to let us know. We are here to assist you.

Thank you again for your understanding.

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Hi Lucy,

Thanks for your email, and sorry to hear about your dissatisfaction with the items received.

I have raised the issue with my management, and I am able to offer two means of resolution:

1. Partial Refund of 40%, without having to return the items.

2. Return the items back to us for a full refund.

As a small company, we are not able to offer pre-paid returns labels, as mentioned in our returns policy.

(https://www.daisy-grace.com/policies/refund-policy)

It is advised to use a trackable shipping method to ensure safe delivery. Once we receive the return and verify its condition, we will process your refund as per our return policy.

Again, we’re truly sorry for this.

Kind regards,

Anne | Customer Service

Daisy Grace ✿

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Hey Jessica,

Thanks for your email.

It is indicated on our refund policy that the shipping of returns will be paid by the customer. You may refer to the link and screenshot below.

https://www.daisy-grace.com/policies/refund-policy

If you wish to get a full refund, please follow the instructions given in the previous email.

Many thanks,

Anne | Customer Service

Daisy Grace ✿

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Dear Ante,

I hope this email finds you well. Unfortunately, we do not currently provide courier coverage for the specified area. However, you can directly get in touch with the courier service to explore alternative options. Please find their contact details below:

Courier Service Name: [Courier Company Name]

Contact Email: [Email Address]

Contact Phone Number: [Phone Number]

Feel free to reach out to them for further assistance. If you have any other questions or need additional information, don’t hesitate to ask.

Thank you for choosing our services!

Best regards,

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Dear Ante,

Thank you for reaching out to us regarding your recent purchase. We appreciate your business and value your satisfaction.

Unfortunately, we are unable to make exceptions to our standard 14-day return policy. Our policy ensures consistency and fairness for all our customers. We apologize for any inconvenience this may cause.

If you have any further questions or need assistance, please feel free to contact our customer service team We are here to help!

Thank you for your understanding.

Best regards,

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Hey Ante,

Thank you for reaching out to us. We apologize for any inconvenience, but unfortunately, we are unable to cancel an order once it has been placed. Our system processes orders promptly to ensure timely delivery and efficient service.

Thank you for understanding,

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Hey firstname,

Thank you for bringing this matter to our attention.

As stated in our returns policy, customers are responsible for covering the shipping cost associated with returns.

https://www.daisy-grace.com/policies/refund-policy

Regarding your suggestion of covering a portion of the return shipping cost, we regret to inform you that we are unable to accommodate this request. However, please be assured that upon receiving the returned item, we will promptly process a full refund in accordance with our policy.

Once again, we apologize for any inconvenience you have experienced throughout this process. If you have any further questions or concerns, please do not hesitate to contact us. We value your feedback and are committed to ensuring your satisfaction.

Thank you for your understanding and cooperation.

Warm regards,

# data[].attributes.body
Hey Jessica,

I hope this email finds you well. We regret to inform you that changes cannot be made to your order at this time. The package is currently in transit. Unfortunately, we do not currently provide courier coverage for the specified area.

However, you can directly get in touch with the courier service to explore alternative options for delivery.

Please find their contact details below:

Courier Service Name: USPS -MISSOURI
Contact Email: https://www.usps.com/
Tracking Number: 4207755092612903396155000064365463

Feel free to reach out to them for further assistance. If you have any other questions or need additional information, don’t hesitate to ask.

Thank you for choosing our services!

Best regards,

Jela | Customer Service

Daisy Grace ✿

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 sizes are wrong to me and materials of the fabric is not what I expected

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 sizes are wrong to me and materials of the fabric is not what I expected

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Hey Jihyun,

Thank you for reaching out to us and expressing your concerns regarding your recent purchase. We sincerely apologize for any disappointment you may have experienced.

Regarding the return process, we regret to inform you that our current system does not support generating prepaid return labels. However, we are dedicated to finding a satisfactory solution for you. Here are the options we can offer:

1. Partial Refund: We can issue a 40% refund of the purchase price as compensation for the inconvenience caused. Without the need to return the items back.
2. Full Refund: Alternatively, you can return the item for a full refund.

We understand the frustration you may feel, and we want to assure you that we take your feedback seriously. While we strive to provide accurate representations of our products online, variations may occur, particularly in appearance based on individual body types and personal preferences.

Regarding the fit of the pants, we regret to hear that they did not meet your expectations. The wide-leg style may not be suitable for every body type, and we apologize if the fit was not as you anticipated.

We appreciate your business and value you as a customer. Should you have any further questions or concerns, please do not hesitate to contact us. We hope to have the opportunity to assist you again in the future.

Best regards,

Bobbie | Customer Service

Daisy Grace ✿

# data[].attributes.body
Thank you for reaching out to us regarding your recent purchase of the trousers. We sincerely apologize for any inconvenience caused by the issues you've experienced.

Upon reviewing your concerns, we regret to inform you that we are unable to accept the return for the following reasons:

1. Timeframe: The return request falls outside our standard 14-day return policy.

2. Condition: The trousers have been worn for a period of two weeks and are no longer in their original condition as described on our returns policy, which requires items to be returned in their original packaging and with tags attached.

We understand your disappointment and frustration with the quality of the trousers. While we strive to deliver products that meet the highest standards, the longevity and performance of our garments can also depend on proper aftercare.

We recommend reviewing our care instructions provided on our website, as they can significantly impact the lifespan of the item. Additionally, we're here to assist you with any further questions or concerns you may have regarding our products.

Once again, we apologize for any disappointment caused and appreciate your understanding of our return policy in this matter.

Best regards,

# data[].attributes.body
Hey Angela,

Thank you for reaching out to us regarding the color discrepancy in your recent order. We sincerely apologize for any inconvenience this may have caused.
We understand that you ordered one beige and one taupe item, and it appears that both items may be similar in color. We recognize that taupe and beige can be quite close, but we appreciate your specific preference for taupe.

While we strive to provide accurate color representations online, we acknowledge that there can be variations due to different factors. We take your feedback seriously and will review our product photos to ensure they accurately reflect the colors we offer.

If you would like to exchange the item that was supposed to be taupe for a different color or if you need any further assistance, please let us know. We're here to help and want to ensure you are completely satisfied with your purchase.

Thank you for your understanding and patience.

Best regards,

Anne | Customer Service

Daisy Grace ✿

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Hey Yukthi,

I have just processed the refund for you now, you should receive an email confirmation to reflect this!

To facilitate your return and initiate a refund, please follow these steps:

1. Carefully package the item, ensuring it is in its original unworn condition.
2. Include a note with your name, order number and "Daisy Grace Returns"
3. Ship the package to the following address:

20 78th Ave

New Hyde Park

NY 11040

New York

United States

We do advise using a trackable shipping method to ensure the safe delivery of the package.

Once we receive the return and verify its condition, we will process your refund as per our return policy.

Best Regards,

# data[].attributes.body
Hey Miranda,

Thanks for getting back to me. You may return the item(s) under the following conditions:

1. Condition of Items:

Items must be returned in their original condition.

All tags must still be attached.

The original packaging, including bags, must be included.

We do not accept returns on items that have been washed, worn, or altered in any way.

2. Time Frame:

Returns must be initiated within 14 DAYS of receiving your order.

After this period, we will not be able to accept returns.

3. Refunds:

Once we receive and inspect the returned item(s), we will process your refund.

Should you have any questions or concerns, please do not hesitate to contact us.

Many thanks,

Anne | Customer Service

Daisy Grace ✿

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Thank you for reaching out to us regarding the quality issue with your sweater.We sincerely apologize for any inconvenience caused by the loose threads. Please be assured that these loose threads are commonly found in garments as a result of the manufacturing process and are typically excess material that can be easily trimmed without affecting the integrity of the garment.However, we understand your concern, and if you find that the loose threads are excessive or if they compromise the wearability of the pants in any way, please do not hesitate to let us know. We are committed to ensuring your satisfaction with our products, and we will gladly assist you with a suitable solution.In the meantime, if you still wish to proceed with the return, you may follow the return instructions provided in our previous email.Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and patience in this matter.

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We appreciate your business and your intention to exchange an item to better suit your needs. Unfortunately, we are saddened to inform you that our courier service no longer delivers to your area, which prevents us from fulfilling the exchange request.

We apologize for any inconvenience this may cause. Although the exchange option is no longer available due to the lack of courier service in your area, we understand that you have concerns about the item you received.

We are committed to resolving your issue through an alternative solution. If you are open to this, please let us know, and we will gladly work with you to find a satisfactory resolution.

Thank you for your understanding.

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Hey Alesha,

Thanks for getting in touch with me. We appreciate your interest in our products and are eager to fulfill your order to the best of our ability. Unfortunately, we have recently been informed that our current courier service can no longer deliver to your country. We are actively working to partner with a new courier, but we cannot guarantee when this will be in place. To avoid any potential delays or miscommunication, we suggest canceling this transaction for now. We apologize for the inconvenience and hope to have the opportunity to do business with you soon.

Thank you so much for your understanding.

Anne | Customer Service

Daisy Grace ✿

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Hey Ely,

Thanks for getting back to me. I have attached a link below for you to make payment.

link

Please let me know once complete!

Many thanks,

Hannah | Customer Service

Daisy Grace ✿

# data[].attributes.body
We want to inform you that due to the high volume of orders during this peak season, there has been a delay in processing and shipping your order (72621).

We understand the importance of receiving your items on time and sincerely apologize for any inconvenience this delay may cause. We are working diligently to get your order shipped as soon as possible.

We truly appreciate your patience and understanding during this busy time.

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Hey Sarah,

I hope this email finds you well. We are writing to inform you that your recent order, [Order 78099 ], has been delayed due to an unexpected issue with our courier service. We sincerely apologize for any inconvenience this may have caused.

Please rest assured that we are actively working with the courier to ensure that your package is delivered as quickly as possible. We understand the importance of timely deliveries and are taking steps to prevent such delays in the future.

We will send you an update as soon as your order is out for delivery, but in the meantime, if you have any questions or need further assistance, please don’t hesitate to reach out to us directly at [Customer Service Phone Number/Email].

Thank you for your understanding and patience. We truly value your business and apologize once again for the delay.

Anne  | Customer Service

Daisy Grace ✿

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Hey Maren,

Thanks for getting back to me. Unfortunately, we don't allow returns that are not trackable, as mentioned in our previous email. We receive a high volume of packages daily, and using a trackable shipping method really helps us ensure that your return is properly processed and received on time.

It also allows us to avoid any potential issues with lost or delayed shipments, ensuring a smooth and timely resolution for both parties. If you could send your return via a trackable service, that would be greatly appreciated. Let us know if you need any help with that!

Thanks for your understanding, and feel free to reach out if you have any questions.

Anne | Customer Service

Daisy Grace ✿

# data[].attributes.body
Hi Laurel,

Thank you for getting back to us. Unfortunately, since your return was sent via an untracked shipping method, our warehouse team won’t be able to confirm its receipt. As mentioned in our previous email, we require returns to be sent using a trackable service to ensure they’re properly processed and to avoid any potential issues with lost or delayed shipments.

We kindly ask that you resend the return using a trackable method so we can proceed with processing it. If you need any assistance with this, please don’t hesitate to reach out—we’re happy to help.

Thanks again for your understanding, and feel free to contact us if you have any further questions.

Best regards,
Anne | Customer Service
Daisy Grace ✿

# data[].attributes.body
Hi Helen,

Thank you for sending over your tracking number. Kindly please help us track the package and notify us once it arrives. This will allow us to process your refund swiftly and efficiently.

Many thanks,

Anne | Customer Service

Daisy Grace ✿

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Hey Bijal,

Thank you for taking the time to share your feedback with us.

We truly value all input from our customers, as it helps us understand areas where we can improve.

We are sorry to hear about your recent experience and want to assure you that your comments have been taken seriously. We are actively reviewing the situation and using your feedback to make necessary improvements to our products/services.

We strive to provide the best possible experience for our customers, and your insight plays a vital role in helping us achieve that goal. If you have any further suggestions or concerns, please don’t hesitate to reach out. We are committed to doing better and ensuring that your next experience with us is a positive one.

Thank you again for helping us grow.

Anne | Customer Service

Daisy Grace ✿

# data[].attributes.body
Hi Kelly,

Thanks for getting back to me and we apologize for the inconvenience. We would like to inform you that there has been an unexpected delay in the delivery of your order. Unfortunately, this delay is due to an issue with our courier partner, and it is impacting the timely delivery of your package.

We have refunded your shipping fee. Please accept our sincerest apologies for any inconvenience this may cause.

We are actively working with the courier to resolve the situation and ensure that your order arrives as quickly as possible.

We truly appreciate your patience and understanding as we work through this. If you have any questions or need assistance, please don’t hesitate to contact us

Anne | Customer Service

Daisy Grace ✿

# data[].attributes.body
Hi Iris,

Thank you for sharing your honest thoughts with us. We genuinely appreciate the time you took to provide such detailed feedback, and we’re truly sorry to hear about your experience with the quality of our pants. Your satisfaction is extremely important to us, and we take your concerns very seriously.

We understand that the fabric used in our products plays a key role in your overall experience, and we regret that we did not meet your expectations in this area. We are constantly working to improve our materials and the quality of our products, and your input is invaluable in guiding those efforts.

While we aim to provide great value, we understand that the longevity and comfort of our products are just as important as the price. Your suggestion regarding using higher-quality materials is something we will certainly consider, as we agree that delivering superior quality is paramount to building long-term trust with our customers.

Please feel free to reach out to us directly so we can address this to your satisfaction.

Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

Best regards,

Anne | Customer Service

Daisy Grace ✿