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Due to inaccessibility from an administrator point of view, we are unable to advise beneficiaries on problems in PASS. We are unable to provide technical support for beneficiaries in PASS. There are often problems with matchings, thus leaving volunteers uninsured. We would like to ask for more involvement from the COM regarding support for PASS or to be able to transfer support questions to the COM.

Also, the PASS-Tool is not user friendly and slow - oftentimes, beneficiaries have difficulties using PASS. We would like a more user friendly approach to future updates to PASS.

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jungle of administrative requirements for applicants (organisations and young people) is currently not transparent. There is a need for more, simple guidance.

Suggestion: step-by-step guide within IT Tools (if you want to get involved in ESC -> link to registration -> after completing the first step you should be automatically directed to the next step and so on until submitting the application - and the same for management of granted projects)

alternative: merge every step in one single tool

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Monitoring system for solidarity projects

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Monitoring system for solidarity projects

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We would like a monitoring system for solidarity projects in order to check how many projects young people are involved in. In some cases, groups of young people create a new OID per project while interchanging legal representative and/or contact person. We would like an easily accessible list of participants on application basis (export function) as well as, if possible, the possibilty to "flag" individuals (as it is possible with organisations).

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Get a better overview of who you (not) reach

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Get a better overview of who you (not) reach

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Find out first who you are sending - which types of profiles, gender, financial situation, rural/urban etc. (does not have to have hardcore research, can also be 'trends' you capture from applicants). Come to list of profiles/regions that are missing. Or extract some elements from RAY.

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QL application: the form is not following the logic of project management and is too complicated and not intuitive.

Suggestions: start with the aims -also for host and support roles- and then the practical arrangements. All the parts involved should have a aim why they are in the programme.

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Overview of current volunteers (export function)

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Overview of current volunteers (export function)

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We would like to have an ongoing possibilty to access and/or verify current volunteers, preferably in one click.

It would be helpful for us for statistical and monitoring purposes, for on arrival/departure meetings, crisis management for as NA officers.

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More stable and reliable IT tools would save time and facilitate work processes for NA officers. For the next programme generation, we find it important to work on the reliability of the IT Tools first as it is the basis for working processes, for beneficiaries as well as for us NA officers.

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it´s not user-friendly to work with PMM since you have to open each task individually. An easier overview like we were used in E+ Link would be appreciated (if you complete one task, you should be directed directly to the next task)

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We would like simplified grant agreement (procedure application - grant agreement). We would like the process to be much faster than it currentl is.

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Step-by-step-guide on how to use IT Tools

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Step-by-step-guide on how to use IT Tools

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We would like a step-by-step-guide (PDF) for beneficiaries (e. g. one page with links) to make the IT Tools more accessible and comprehensive.

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Monitoring of QL: we would like to have a system (connection BM -PMM) in order to know how many projects organisations are involved in.

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We would like to be able to export any data [like e. g. the Import-Export function in KA1]

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We would like to have a simplified signing process; less tasks and more bulk functions.

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Lowering the age - one person 18 years old

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Lowering the age - one person 18 years old

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Create a strategy to reach out to the 'missing' groups

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Create a strategy to reach out to the 'missing' groups

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Draw up al kinds of actions to overcome the obstacles that the missing profiles are experiencing. e.g. make communication material easier and attractive to diverse group, more information about the inclusion measures, work with 'coaches' or 'multipliers' in communities that are missing to translate the programme to their needs, reach out more individually to specialist organisations, make sure there is enough diversity in project types (appealing to different profiles) etc.

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Inventorise the obstacles of the missing groups

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Inventorise the obstacles of the missing groups

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Once you find out which profiles are missing, you need to analyse why they are not coming to the programme. What are the obstacles they face. Work with specialist organisations or young people (from target group) who know.

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peer to peer learning through informal groups

What is impact and how to measure it

Easy access tools are required

Raising awareness is necessary not only beneficiary level but also NA level

Detailed and tangible questions at application form and final report which more focused on the impact since beneficiaries usually have tendency to repeat their tasks and practices instead of the outcomes

Mostly, groups and projects are doing great are not aware. They have best practice but not aware how great they are handling it. So we can increase visibility for best practice projects and encourage them

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The standards should show the minimum quality in implementation of the activities.

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First step is to clarify what is quality.

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For inspiration, input, examples

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Should be signed/agreed by the QL organisation when they receive the label

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Should be signed/agreed by the QL organisation when they receive the label

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Do not merge the ESC with the E+  in 2027

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Do not merge the ESC with the E+  in 2027

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Henner insurance generate problems:

Threshold fo getting insurance are too high (Henner requires a lot of documentation - primary vs. complementary cover). Suggestion: Volunteers must be insured by default without having to contact Henner

In case of problems, Henner should immediately reply - not just when we, as NA officers, contact them (with COM colleagues in CC), but when organisations and volunteers do.

Contact point for volunteers/organisations: We would like a designated help desk for volunteers at Henner

Info kit: NA officers should not be main contact persons in case of problems - we cannot help, Henner has to.

Digital System: volunteers should not be the only point o contact for insurance with Henner - organisations should be able to help out; Henner is currently excluding that possibility by making the digital system exclusive to the insured persons (volunteers(

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to support or fight someone else's cause. Example : project in a member state to fight for cause for partner countries (to support bottom-up approach; to reflect on the privileges; a solidarity "per excellence"). (for more info consult Kelly and Andrej for more info).

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Make the programme more accessible. Easier language

Reduce the admin

Create an app for youth portal

Young people attend selection committees.

Overhaul the selection criteria for solidarity projects

PRN not accessible..it is not for for purpose for solidarity projects. It doesn't give us relevant data on trends, interests, motivations

Contracting with young people is cumbersome. Use the microgrant system

Change the name to EVO...European Volunteering Opportunities.

Put ESC on the European Qualifications Framework

Youthpass connected to digital wallets

Manage the follow up support better. Define it and build capacity.

The Commission run consistent campaigns promoting the prog.

Commission recommend that all countries have a youth ministry.

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Suggestions for Tools  ( that are needed improvements and simplification in the next PG generation) 

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Suggestions for Tools  ( that are needed improvements and simplification in the next PG generation) 

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For BENS :

a very short project management overview with links to the IT Tools > a kinf of pilot, to be later integrated in the BENS- IT interface (strategically, could help to advocate the need to introduce pedagogy in IT-tools and help the IT peolple who are so far from the concrete dimension of our BENs)

a shortlist summarizing concrete points of hosting basics and quality basics from a concrette point of view : a many purpose ressource -> mentoring, project management, integration of new partners / also useful at NA level : wide dissemination of quality criteria, mentoring capacity bulding, ...

For NAs :

a course to support specifically ESC officer managing project in using PMM functionalities > could be a double win as be a meanway to express precisiely our feedback and needs to COM for next PG generation...

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Annual events could develop to flagship events focusing on the value of the programme!

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Annual events could develop to flagship events focusing on the value of the programme!

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Annual events are important. There are different experiences in different countries and NA´s are also trying different approaches. There seems to be a need for sharing the different approaches beyond the TCA/NET meeting.

The future of Annual Events

*connect democracy (invite politicians)

*widen the target groups - open up

*cross-border pilots are in process (smaller countries/regions unite)

Need of TEC for solidarity projects?

*some NA´s offer support through NET (IS, EE)

*more funds are needed to also offer residential events

*TEC for coaches? EE developed a handbook and offers online training - also wish to have a sharing space -> SP officers have such a space already

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Numbers are not everything!

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Reasons to keep (and strenghten) a value based Programme

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Reasons to keep (and strenghten) a value based Programme

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Sense of EU belonging through ESC projects

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tackling socio-economic challenges

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working with civil society & local communities

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providing roads to act beyong indignation

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contributing to European policy

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connecting to European policies

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connecting yp & general interest from communities

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for the ESC programme to develop and use its full potential

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new partnerships (outside the youth work bubble)

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preparation for EU enlargement (spreading values; help transition process; cultural opener; ...)