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Building a rich picture of organisational digital capability

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Encourage digital capability and digital confidence

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Encourage digital capability and digital confidence

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Using digital transformation to free up time to enable humans to do things better eg around AI etc

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Using digital transformation to free up time to enable humans to do things better eg around AI etc

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Middle layer of management can be a challenge - how to sell the benefits

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Middle layer of management can be a challenge - how to sell the benefits

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One Heriot-Watt way - how to do this globally

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One Heriot-Watt way - how to do this globally

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Recognising the difficult cultures and ways of working, Use local teams to be the local champions

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Having a senior responsible owner for digital transformation who can champion at a senior level as well as at a middle senior layer

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Having a senior responsible owner for digital transformation who can champion at a senior level as well as at a middle senior layer

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What’s written in strategy doesn’t reflect the reality.

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You may want to better understand data maturity, what it involves and what good looks like. Or you may be looking for ways to engage your colleagues as you seek time and/or investment.​

The framework has been compiled with input from practitioners across the sector, utilises content previously developed and consulted on by HESA and best practice from other sectors. It will help you think about the role of people, the data journey within your university or college and how you might plan actions to improve your maturity effectively.

The framework:

Includes definitions and information which reference data in a further and higher education context.

Is aimed at people in data, reporting and reporting consumer roles.

Signposts to information suitable for the challenges you may face.

Why is data maturity important?

Well-managed, accurate data is essential for the statutory and regulatory responsibilities you hold. But what role should data play beyond these?

As your organisation seeks to do the best job it can for your students and staff, should decisions be data driven or data enabled?

Is the role of data to validate experienced staff judgement, or to challenge established thinking and usher teams towards new approaches?

As technology develops, how do you see new tools and practices enhancing the services you provide and the processes you manage?

What is involved in delivering effective data management at an enterprise level?

Managing data as an asset supports the effective delivery of many key priorities.
Student engagement and wellbeing
Effective data frees up staff time for student facing activities and provides evidenced based insight to support individuals and cohorts more proactively.
Statutory data
The interpretation of regulatory guidance can be complex and time consuming. Improved data accuracy and availability for statutory reporting will support teams, ensuring they can focus on issues by exception rather than large scale manual cleansing.
Staff wellbeing
Providing the right tools for teams to do their jobs can go a long way to empowering individuals and reducing stress. Both report providers and consumers need the right software, systems and support to move away from ad-hoc delivery.
Research management
Visibility of research applications and success rates can enable more effective grant capture. Data can also help effective contract costing and management and provide insight into digital and other resource needs.
Operational efficiencies
Established data governance and architecture, automated data processing and effective reporting all reduce risk and save staff time for value-added work across your different functions.
League tables
Improved understanding of league table data and drivers can support providers in focusing resources on underpinning performance - to be "better" - rather than ranking gamification.
Funding
Mature data architecture and processes support confident funding models, robust compliance and improved financial forecasting.
AI, machine learning and predictive analytics
Foundational processes, infrastructure and capabilities will enable providers to consider how to best utilise the opportunities of more advanced analytic solutions.

Why is a framework needed?

Data is an organisational asset, but is rarely managed as one.
The challenge
Low data maturity creates inefficiency that costs time and money but there's no magic bullet for data management and use.
The operational impact of low maturity

It's challenging to agree a definitive view of current performance.

Dependencies between strategic and operational priorities may not be understood.

Individuals face time-consuming, hidden, data transformation activity - and stress.

The opportunity

Address underpinning process, system and data issues at an enterprise level.

Drive accountability at all levels​.

Give teams the tools and processes to complete their roles well.

Strategic benefits

Support individuals to add value through access to consistent information​.

Gain consensus and support for market differentiation strengths and opportunities.

Enable long term organisational agility and embrace technical innovation.

How can the framework help you?
Provide clarity and structure

Demystify concepts surrounding data management and reporting provision by using clear language and visualisation.

Provide a structure for universities, colleges and providers to approach improvement activity.

Assessment and roadmap
Support an honest appraisal of the data maturity of your organisation by offering self-assessment tools and a description of levels of maturity across five dimensions.
Approach
Link the elements of data management to your strategic goals and encourage the view of managing data as an asset
Culture

Encourage you to understand your organisation before you try to improve it.

Consider how your values may support you but existing behaviours may be challenging.

People before technology
Promote the view of technology as an enabler: focusing instead on the importance of strategic vision and goals, and the role of people in your organisation, before considering technological solutions.
Risks
Help you engage your colleagues in recognising the risks related to low data maturity - in compliance, costs and staff wellbeing.
Baseline
Help you understand what a foundation level for enterprise-level data maturity is and why this is important to achieve.

People

People sit in the centre of the data maturity framework. We want to encourage the view that data is about people and how they work, both together and independently.
Next section: people

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You may want to better understand data maturity, what it involves and what good looks like. Or you may be looking for ways to engage your colleagues as you seek time and/or investment.​ The framework has been compiled with input from practitioners across the sector, utilises content previously developed and consulted on by HESA and best practice from other sectors.

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Due to the rapidly changing technology landscape, and legacy systems that have been in place for a long time

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How to lever institutional buy in for AI as a way in to discussions around digital transformation 

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How to lever institutional buy in for AI as a way in to discussions around digital transformation 

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Reassuring staff that are worried about being replaced by AI

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Multiple approaches to enable a consistent messages contextualised to local level

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Multiple approaches to enable a consistent messages contextualised to local level

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Use different methods and techniques - championing digital as a concept across the organisation. Using internal coms messaging. Lifting the priority to a higher level alongside finance, people and L and T finding routes into routes into these areas is crucial.

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Constant challenge of briefing and rebriefing student body

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Free from Jisc if FE

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Keeping staff informed on what has been achieved

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Keeping staff informed on what has been achieved

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Eg updates on newsletters

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From staff and other senior leaders.

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Ask staff on what will make your lives better

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Ask staff on what will make your lives better

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Show people what you are doing and how it can work well

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Show people what you are doing and how it can work well

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Show people that you are listening and make quick wins

Brilliant basics idea - Edinburgh Napier

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Across all locations, timezones.

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challenge is not in the concept of digital its about digital as a priority against everything else

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Getting agreement on benefits and how to realise them before committing to build is challenging