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Watch the below TEDx Talk by Dr Chris Turner about how civility can save lives in healthcare. Consider your experience of incivility, in work or as a patient, and the impact of this. We will spend time discussing your experiences in the first session.

More information about then Civility Saves Lives campaign can be found on their website:

https://www.civilitysaveslives.com/

You can read more about how the NHS applies the concept of civility in the NHS England Civility & Respect Toolkit below:

NHS England » Civility and respect

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When rudeness in teams turns deadly | Chris Turner | TEDxExeter

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This workbook will guide you through each of the stages in a 5S project to create safe and organised workspaces for the whole team.

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5S workbook - everything you need to know

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Genba Walks are a fundamental principle of the Leeds Improvement Method.

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Sway: Create and share interactive reports, presentations, personal stories, and more.

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Sway is an easy-to-use digital storytelling app for creating interactive reports, presentations, personal stories and more. Its built-in design engine helps you create professional designs in minutes. With Sway, your images, text, videos, and other multimedia all flow together in a way that enhances your story. Sway makes sure your creations look great on any screen.

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Using communications approaches to spread improvement 

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Using communications approaches to spread improvement 

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Essential Elements for Successful Improvement Projects

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Essential Elements for Successful Improvement Projects

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Essential Elements for Successful Improvement Projects

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Creating a clear SMART aim statement is essential for the success of any quality improvement (QI) project. SMART stands for Specific, Measurable, Achievable, Relevant, and Time-bound. Crafting a SMART

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LIM Intermediate - 1. Know your Business: Pre-Work

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LIM Intermediate - 1. Know your Business: Pre-Work

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LIM Intermediate - 1. Know your Business: Workbook

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LIM Intermediate - 1. Know your Business: Workbook

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LIM Learning Know your Business Workbook USE FROM  JULY 2025

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LIM Intermediate - 1. Know your Business: Slides

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LIM Intermediate - 1. Know your Business: Slides

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LIM Intermediate Know your Business v7 USE FROM JULY 2025

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LIM Intermediate - 2. Run your Business: Pre-Work

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LIM Intermediate - 2. Run your Business: Pre-Work

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LIM Learning Run your Business PRE-Workbook (4)

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LIM Intermediate - 2. Run your Business: Workbook

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LIM Intermediate - 2. Run your Business: Workbook

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LIM Learning Run your Business Workbook (Updated 25.11)

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LIM Intermediate - 2. Run your Business: Slides

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LIM Intermediate - 2. Run your Business: Slides

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LIM Intermediate RUN YOUR BUSINESS v3 USE FROM APRIL 2024

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LIM Intermediate - 3. Improve your Business: Pre-Work

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LIM Intermediate - 3. Improve your Business: Pre-Work

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LIM Learning Improve your Business PRE-Workbook (6)

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LIM Intermediate - 3. Improve your Business: Workbook 

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LIM Intermediate - 3. Improve your Business: Workbook 

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LIM Learning Improve your Business Workbook UPDATED JAN 2026

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LIM Intermediate - 3. Improve your Business: Slides

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LIM Intermediate - 3. Improve your Business: Slides

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LIM Intermediate Improve Your Business Slides v3 USE FROM JUNE 2024

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If you are using 5S in a digital environment or for information flow, use this grid to establish which level you are at. Remember you need to have completed everything at level 2 for each of the stages (sort, simplify, sweep, standardise, sustain) before moving on to the next level.

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NEW 5S Levels of Achievement - Information Flow

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Quality Improvement Poster and Abstract Guidance

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Quality Improvement Poster and Abstract Guidance

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Report Out is no longer how we certify attendees of the LIM Intermediate programme. The route to certification is now through the creation of a poster and a short abstract. Guidance is available here to support you with the drafting of these and a poster template is in the card below.

Please submit your poster and abstract to the KPO team. As always your KPO coach will be happy to discuss and support you in this step.

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Cherrafi: A readiness self-assessment model for implementing green lean initiatives

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Cherrafi: A readiness self-assessment model for implementing green lean initiatives

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PDSA examples are added to this card

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This video is additional self-directed learning as part of the Leeds Improvement Method (LIM) Intermediate training course.

It describes and explains the LIM concept of level production and how to apply it to your work. To access the Breast Cancer Team RPIW Report out video referenced, please use the following link:

https://youtu.be/gYLi7CAdbco

Please contact KPO for further support: leedsth-tr.kpoleeds@nhs.net

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A driver diagram creates a visual overview of your project, taking you from your project aim through to creating specific change ideas to PDSA.

To learn how to make a Driver Diagram see our video on YouTube
https://youtu.be/4aWPIPBc6qw

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The presentation is hosted in our 'Improvement at LTHT' channel. If you require access to this channel, please email leedsth-tr.kpoleeds@nhs.net

HealthInequalitiesPres.Narrated.pptx

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Finding Evidence for your Improvement Project

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Finding Evidence for your Improvement Project

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Description of additional modules that are offered by the KPO team

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This sway is to support your learning and understanding of change management principles and how and when to apply the best theory to support your Leeds Improvement Method Quality Improvement project.

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Use the RACI Matrix when managing stakeholders

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Use the Stakeholder grid for identifying stakeholders.

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Use these slides as a template to share your improvement journey at Trust Report Out. Report Out takes place every Friday at 12:30 via Microsoft Teams. View previous recorded Report Outs here: New Report Out (As of March 2023) - YouTube

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01 Report Out Template Slides for presenters July 2025 Version

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If you are using 5S in a physical environment, use this grid to establish which level you are at. Remember you need to have completed everything at level 2 for each of the stages (sort, simplify, sweep, standardise, sustain) before moving on to the next level.

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NEW 5S Levels of Achievement - Physical Environments

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Use this document to work with your team as you create the new standards for your safe and organised work area. It offers prompts for what you could include and allows you to review the visual cues you have in place to help sustain the improvements.

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EAST(Easy - Attractive - Social - Timely) framework for behavioural change

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LIM Intermediate Coaches & LIM Facilitators V4

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The KPO Team can offer a number of products to support you to deliver improvement. Use the following guide to identify education and training, value stream or coaching support for your improvement project.

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Information about additional modules KPO offer

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How to Improve | IHI - Institute for Healthcare Improvement

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Read this guide if you want to know more about huddles and production boards.

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See how other teams across the Trust have used huddles and production boards. Let us know if you have your own examples to share!

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Read this guide if you want to know more about improvement boards and People Link meetings.

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NEW Guide to improvement boards July 2023

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See how other teams across the Trust have used improvement boards and People Link meetings. Let us know if you have your own examples to share!

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Use this form to work with your team to identify the LIM 8 Wastes

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Create a Driver Diagram for your improvement project. Watch the video to learn the purpose of a Driver Diagram and how to create an effective one: Driver diagrams and how to set up an improvement project - YouTube

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The project brief can be used when setting up your improvement project

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Use the PDSA model to test and implement your improvement idea. PDSA cycles work well when using small tests of change. The following video outlines how to utilise PDSA cycles to implement improvement:

The PDSA cycle 101 - YouTube

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Start here if you would like to generate ideas for improvement, either individually or with your team. This guide covers:

1. Value & Waste

2. Promoting Innovation

3. Root Cause Analysis

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Use this guide if you already have an idea for improvement, and want to refine and implement it. This guide covers:

1. Driver Diagrams

2. Metrics

3. PDSA

4. Stakeholder Analysis

5. Report Out

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LIM Planning and Implementing Improvement Guide

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Develop your project metrics and create run charts to display progress on your improvement idea

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Use this tool to audit progress of a 5S project and help identify the next steps required to move up to the next level.

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This guide outlines the content, structure, roles and responsibilities of a Rapid Process Improvement Workshop (RPIW)

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A Target Progress Report (TPR) is a summary of the metrics for an improvement project and includes details for you to measure, evaluate and share your progress with improvement activities

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Use the EBD template to capture and analyse team or customer feelings before and after implementing improvement. NHS England has some further information about using an EBD approach here: Experience-Based-Design-Guide-and-Toolkit.pdf (england.nhs.uk)

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Read this guide if you want to know more about Leader Standard Work (LSW).

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An example template you can use to develop your own Leader Standard Work.

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An example template you can use to develop your own Leader Standard Work.

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An example template you can use to develop your own Leader Standard Work.

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Complete a waste walk in your area: identify 8 of each type of waste

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Using the PDSA template, start to plan a small test of change using one of the wastes identified from your waste walk.