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A parent once misunderstood the rule about children needing to stay home when they were unwell. The parent thought their child could still attend school because the child seemed active and did not have a fever that morning. I explained that the rule was not only about the child’s health, but also about preventing illnesses from spreading to other children and educators. I listened to the parent’s concerns and explained the centre’s health policy clearly.

From this experience, I learned the importance of communicating school rules with empathy and understanding. Parents may have different expectations, so explaining the reason behind a rule can help build trust and cooperation.

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有一次，一位家长因为孩子错过了幼儿园的早餐时

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有一次，一位家长因为孩子错过了幼儿园的早餐时间，希望老师能另外准备早餐。我向家长解释，学校有固定的早餐时间，主要是为了培养孩子规律的生活作息，也为了确保食品安全和老师能够照顾所有孩子，因此过了早餐时间就不能再提供早餐。

虽然家长一开始有些不理解，但在耐心说明学校的规定和原因后，家长表示理解，并表示以后会尽量准时送孩子到校。

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When I was taking younger classes, it was a constant situation whereby some children would suddenly revert back to crying at the school door, refuse to come to school, etc. It was a challenge to reassure parents and children that they are safe with us, especially when certain parents are quick to judge or hesitant to let go. However, after countless reassurances, meeting them at the front door, sharing of pictures and updates, parents eventually trusted me and were asking for me if their child was having a bad morning. Children also showed vast improvements over time and began walking into the school compound on their own!

Lesson learned: some children and parents require time to settle down. On my end, i did what i could to build the trust and kept communications open with parents.

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Different parents have different ways of getting things understood. When we teach a class of auditory learners, for example, we use sounds to teach, they are attracted to us and want to hear us out. I ever met a parent when I was still a teacher and she was a visual learner. I noticed the speed in which she talked was quite fast. When I showed her evidences of her kid doing not very fine(disturbing peers with home brought toy when toys were only encouraged during show and tell with the relevant topic) in class via short clips, she believed it!

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One instance was when a parent misunderstood the centre's breakfast policy and expected breakfast to be provided after the designated breakfast timing. I calmly explained the rationale behind the policy, including the importance of maintaining routines and ensuring children transition smoothly into the day's programme. Through the conversation, I learned the importance of listening to parents' concerns, communicating policies clearly and respectfully, and providing context so that parents can better understand the reasons behind school procedures.

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it is important to share the reason for certain rules as parents are not aware of the reason for it

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I took over a class and most of the parents are not familiar with me. They mistook me as being fierce as their child cries on the first week of school at the start of the year

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I learned that when informing parents about a certain school rules (such as children are encouraged to wear covered shoes to school), it is also important to highlight about their children's safety. I would share incidents such as children tend to fall while running if they wear slippers or rubber shoes like Crocs in an outdoor activity.

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Mine was not about the school rules. As I am very new to the centre, a couple of parents felt that my update was not as frequent as the previous years' teachers. So I just responded that I will try my best to update more often via Taiidii and to speak to them more during drop off & pick up.

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A parent was upset that her child is not able to enter the school due to that the child has spots in her mouth and on her feet. I explained to the mother that she has symptoms of HFMD and requires her help to monitor her health at home. I also suggested that she can seek doctor's help if she observes more spots in her child. Mother was upset that her child cannot attend school and disrupts her work. She is also unable to send her to the doctor However, after much persuasion, mother send her to the clinic and informed us about the confirmed case and she requested to speak to me over the phone. She apologised for being rude and thanked me for showing concern to her child.

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I remember a time when a parent felt that I was pressuring her child to wear the school uniform. I explained that it’s important for children to practice wearing their uniform at school so they can learn the difference between home clothes and school clothes. I also let her know that we really appreciate their support, as they know their child best and can help reinforce this at home. From this experience, I realised how important it is to patiently explain the reasons behind school rules and to work together with parents to support the child’s learning and independence.

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A parent once got upset because their child wasn’t allowed to join a field trip, thinking it was due to favoritism. I explained that school policy states students with three or more unexcused absences aren’t eligible for off-campus activities, and I showed them the rule in the handbook.

From this, I learned the value of clear communication and empathy. Parents just want what’s best for their children, and by listening, explaining calmly, and being transparent, I was able to clear the misunderstanding and build trust.