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This 4 part video series was made by LENS a consortium of Hafod, Newydd, Bron Afon, Beacon, Cadwyn, Cynon Taf, Vale Homes, V2C, CCHA, and Trivallis.   

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This 4 part video series was made by LENS a consortium of Hafod, Newydd, Bron Afon, Beacon, Cadwyn, Cynon Taf, Vale Homes, V2C, CCHA, and Trivallis.   

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Joint Pobl/Linc  Cymru website on WHQS and wider healthy homes subjects

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Joint Pobl/Linc  Cymru website on WHQS and wider healthy homes subjects

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We are committed to fostering well-being by providing education, resources, and support to promote thriving living spaces for all.

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WHQS Compliance Statement for Incoming Resident - NWHA

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WHQS Compliance Statement for Incoming Resident - NWHA

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This was tested with and approved by tenants. It includes an open text box so the manager signing the property off can provide an update in that section. Danny NWHA

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Environmental Improvement Programme

Healthier Homes

Affordable Warmth

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TikTok by Tai Tarian on WHQS (saved copy so don't need TikTok to view)

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TikTok by Tai Tarian on WHQS (saved copy so don't need TikTok to view)

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Tai Tarian tenant magasine WHQS overview with QR code 

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Tai Tarian tenant magasine WHQS overview with QR code 

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Denbighshire Council tenant magasine Page 1

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Denbighshire Council tenant magasine Page 1

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WHQS Animation 01 - What's it all about?

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DRAFT: Pobl Compliance Letter for new tenants

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DRAFT: Pobl Compliance Letter for new tenants

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Denbighshire Council tenant magasine Page 2

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Denbighshire Council tenant magasine Page 2

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DCC framework for key WHQS comms messages

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DCC framework for key WHQS comms messages

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DCC draft headlines for tenant engagement and communication plan V0.2.docx

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Pembrokeshire CC 1 page overview flyer (bilingual) 

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Pembrokeshire CC 1 page overview flyer (bilingual) 

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Swansea Council - reporting on progress 

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Swansea Council - reporting on progress 

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What has been delivered?

For the year ahead...

Wind and weatherproofing schemes

Wind and weatherproofing schemes typically refurbish the outside of a property with external insulated render, in some cases replacing the roof and windows and doors at the same time.

There are several external wall insulation (EWI) schemes underway and planned.

Areas included are Blaenymaes, Penlan, Gendros, Mayhill and Townhill.

Wind and weatherproofing with additional renewables

Some larger schemes are having work completed to improve their energy efficiency and will include solar PV panels and battery storage.

Areas include Penyrheol, Sketty, West Cross, Waunarlwydd and Clydach. Battery storage systems are being added to some phases, achieved by grant funding from Welsh Government.

We are currently looking at other areas including Garden City, Gwernfadog Road and Llanllienwen Road, Morriston Area (Chemical Road, Heol Fedw) and may include these areas in the future.

Major improvement projects
Croft Street
The work to improve Croft Street flats should start shortly. This will include new kitchens, bathrooms and windows moving onto the external areas including new roofs, cladding systems and other external improvements with consideration to the whole estate.
Griffiths John Street
Design work is currently underway looking at ways we can improve the overall area of the Griffiths John estate and a future development programme similar to Croft Street.
Felindre and Garnswllt
Improvements are being carried out in Felindre and Garnswllt, focusing on properties with no mains gas. We will look at providing alternative energy such as air source and ground source heating.
Heol Emrys and Tudno Place
Internal refurbishment is being carried out at Heol Emrys and Tudno with kitchens, bathrooms, electrical upgrades and boilers.

Further external refurbishment and development projects are also underway to improve with the aim of improving the overall environmental aesthetics of the estate.

Fire safety

Fire safety is one of our main priorities and all our properties where required have installed fire doors and are fully serviced and maintained.

If you would like more information on fire safety in your home: Fire safety advice for council tenants

Target Energy Pathways

A Target Energy Pathway report is required by Welsh Government, this will look at the energy performance of individual properties and identify how they can become more energy efficient - this will help us plan future projects and programmes, making homes cheaper to run and reduce carbon emissions.

More information

If you would like more information about major repairs and improvements planned for your home, please contact your area housing office for details.

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We have now reached the Welsh Housing Quality Standard (WHQS) and in doing so, have delivered a huge programme of repairs and improvements to our council homes across Swansea.

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Newydd (4 page) what work might be done 

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Newydd (4 page) what work might be done 

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TPAS Cymru discusses WHQS on ITV Wales News 

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TPAS Cymru discusses WHQS on ITV Wales News 

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TPAS Cymru discusses WHQS 2023 on ITV Wales News at 6

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#WHQS - What you need to know in under 1min 

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#WHQS - What you need to know in under 1min 

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#shorts #WHQS - What you need to know in under 1min   #tenantengagement #housing

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Wrexham CC - Air source heat pump website guide 

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Wrexham CC - Air source heat pump website guide 

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Air source heat pumps | Wrexham County Borough Council

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An air source heat pump replaces your traditional gas boiler central heating or electricity storage heater.

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Adra Tai Cyf |Welsh housing quality standard: overview | ENGLISH  

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Adra Tai Cyf |Welsh housing quality standard: overview | ENGLISH  

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Welsh housing quality standard: overview | ENGLISH | Adra Tai Cyf

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Adra Tai Cyf |Safon ansawdd tai Cymru: trosolwg | CYMRAEG

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Adra Tai Cyf |Safon ansawdd tai Cymru: trosolwg | CYMRAEG

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Safon ansawdd tai Cymru: trosolwg | CYMRAEG | Adra Tai Cyf

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PCC video:  Welsh Housing Quality Standards Introduction

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PCC video:  Welsh Housing Quality Standards Introduction

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Welsh Housing Quality Standards Introduction

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Wrexham CC - Heatpump Video explainer for STAFF  

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Wrexham CC - Heatpump Video explainer for STAFF  

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AICO resident overview explaining sensors 

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AICO resident overview explaining sensors 

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The document is at page 1, the scale is 0.98, and the rotation is 0 degrees. Enter ‘Alt + T’ to open the toolbar.

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WHQS :  marked up with April 23 changes 

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WHQS :  marked up with April 23 changes 

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Swansea Council overview (inc reference to funding)

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Swansea Council overview (inc reference to funding)

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Welsh Housing Quality Standard (WHQS) 2023 - Swansea

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The WHQS was made legislation by the Housing Act (Wales) 2014 and the City and County of Swansea as landlord has been required to meet this standard as a legal obligation.

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Adra's WHQS overview (inc timescale & video)

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Adra's WHQS overview (inc timescale & video)

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What is Welsh Housing Quality Standard? The Welsh Government has introduced the 2023 Standards, which has been created to upgrade social housing in Wales

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Denbighshire Council WHQS overview on Website 

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Denbighshire Council WHQS overview on Website 

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Some of you may have heard about the new WHQS 2023 updated by Welsh Government (WG) in Oct 2023, but what does this mean to you and how are we going to deliver it?

Here are some frequently asked questions about WHQS, which we hope will help.

What is WHQS 2023?
In October 2023, the WG introduced a new set of standards for social housing in Wales. It focusses on providing tenants with affordable housing of good quality, suitable for the needs of existing and future residents.

What are the main things included in the new standards?
For us to meet the WG standards, your homes must:

Be in good condition.

Be safe and secure.

Not cost too much to heat. And not be bad for the environment.

Have an up-to-date kitchen and utility area.

Have an up-to-date bathroom.

Comfortable and suit the person living there.

Have a garden if possible.

Have a nice outside space if possible.

What are the timescales?
These are the main deadlines that we will be working towards:

31 March 2025:

Assess the condition of your homes so we know what we need to do. To do this we will look at the information we have about your homes. We may need to visit some of your homes but will let you know if we do.

Create a plan and work out how much it will cost to get homes up to the standards. We must give this to WG.

Engage with you and show what we're going to be doing so you can have your say. We will be working closely on this with our Denbighshire Tenant and Residents Federation (DTARF).

Update our business plan to include any improvements and works we need to do to comply with the WHQS 2023 standards.

31 March 2027:
Produce our Target Energy Pathways (TEP) using the information we have got from you home assessments. A TEP shows us what we need to do to make sure your home has a heating system that you can afford to turn on.

31 March 2034:
We must meet these standards.

1. What have you done so far?
At the moment, we are working through the WHQS 2023 standards and putting together a plan of action that we can share with tenants by March 2025. We will have more information about this in our Autumn newsletter for you.

2. How will this be paid for?
The improvements we need to achieve the new standards will be funded by a percentage of the WG Major Repairs Allowance, other grant funding and tenants' rents.

3. How can I get involved?
An important part of these new standards is your involvement. If you'd get involved and support us implementing the WHQS, then please get in touch on 01824 706000.

4. Where can I to find out more information?
For more information about what these include, please visit https://www.gov.wales/welsh-housing-quality-standard-2023-0

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Some of you may have heard about the new WHQS 2023 updated by Welsh Government (WG) in Oct 2023, but what does this mean to you and how are we going to deliver it? Here are some frequently asked questions about WHQS, which we hope will help. What is WHQS 2023?

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Wrexham Council WHQS overview on website 

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Wrexham Council WHQS overview on website 

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Achieving the new Welsh Housing Quality Standard | Wrexham County Borough Council

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The WHQS was first introduced in 2002, setting a minimum acceptable standard for all social housing in Wales. After the 2021 deadline, Welsh Government have since further updated the standards to reflect how people live, work and feel about their homes.

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Welsh Housing Quality Standard (WHQS 2023) – www.hafod.org.uk

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A webpage about Welsh Housing Quality Standard (WHQS 2023)

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What is Welsh Housing Quality Standard?

In October 2023, the Welsh Government introduced new standards for social housing in Wales, ensuring residents have access to affordable, high-quality homes that meet both current and future needs.

How can I get involved?

Your involvement is key to these new standards. We'll soon be sharing ways for you to have your say, whether through feedback sessions, community discussions, or other initiatives. Stay tuned for more details on how you can get involved!

What are the deadlines?
By 31 March 2025:

Assess home conditions and identify necessary improvements.

Develop a plan and budget to meet new standards.

Engage with residents to share plans and gather feedback.

By 31 March 2027:

Create a Targeted Energy Pathway (TEP) to improve home energy efficiency.
By 31 March 2030:

Ensure all homes reach at least an EPC rating of 'C', with proper insulation.
By 31 March 2034:
Achieve full compliance with WHQS 2023 standards.

Where can I find more information?

For more information, please visit:

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In October 2023, the Welsh Government introduced new standards for social housing in Wales, ensuring residents have access to affordable, high-quality homes that meet both current and future needs. Your involvement is key to these new standards. We'll soon be sharing ways for you to have your say, whether through feedback sessions, community discussions, or other initiatives.

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Cymraeg versions of series made by LENS (Hafod, Newydd, Bron Afon, Beacon, Cadwyn, Cynon Taf, Vale Homes, V2C, CCHA, and Trivallis).   

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Cymraeg versions of series made by LENS (Hafod, Newydd, Bron Afon, Beacon, Cadwyn, Cynon Taf, Vale Homes, V2C, CCHA, and Trivallis).   

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Rhan 3  -Beth mae’n ei olygu i’ch cartref?

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Rhan 3  -Beth mae’n ei olygu i’ch cartref?

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SATC -  Beth mae’n ei olygu i’ch cartref?

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WHQS video 4:  What it means for your outside spaces? 

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WHQS video 4:  What it means for your outside spaces? 

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WHQS -  What it means for your outside spaces

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Rhan 4 Beth mae’n ei olygu i’ch mannau awyr agored

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Rhan 4 Beth mae’n ei olygu i’ch mannau awyr agored

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SATC - Beth mae’n ei olygu i’ch mannau awyr agored

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FREQUENTLY ASKED QUESTIONS ABOUT WHQS (4 page)

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FREQUENTLY ASKED QUESTIONS ABOUT WHQS (4 page)