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ShopeeFood is an application for ordering food and beverages on the Shopee e-commerce platform, formerly known as DeliveryNow of Foody Joint Stock Company with the NowFood application. Currently, ShopeeFood is the most popular delivery and freight delivery application in Vietnam, helping to connect Customers, Sellers and Drivers effectively.

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For the Tools restaurant: The driver needs to read the order code.

For a regular restaurant: The driver proceeds to purchase like a regular customer.

Read the notes for the restaurant, check the quantity of items, and pay the exact amount displayed.

Swipe the “order picked up” bar

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The driver moves to the correct recipient address and swipes "Arrived at the delivery point"

Call the customer and confirm the correct customer information (address, phone number, name)

Inform the customer to check the dish

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Collect the exact amount displayed on the app.

Swipe “Order completed” to finish and close the order.

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Call the Customer at least 3 times

Select Report

Select Unable to contact Customer, specify the problem, and provide images as instructed

Submit the Report and click Confirm

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The customer should return within 60 minutes

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The customer should return within 60 minutes

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The delivery driver hands over the package to the customer.

Swipe "Delivered"

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After 60 minutes, the customer did not get back in touch

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After 60 minutes, the customer did not get back in touch

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Select Risk Order

Select Unable to Contact Customer, specify the incident and provide images as instructed

Select Send to request the order be changed to risk status

Select Confirm to complete the change of the order to "Risk Order" status

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Search for the keyword "Customer wants to cancel the order" in the Help Center within 24 hours

Chat with ShopeeFood

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Shipper scrolls to the restaurant address provided on the app. During this process, the ShopeeFood app provides directions and estimated times.

Swipe "Arrived at the pick-up point" when you arrive at the restaurant

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Drivers have two forms of receiving applications:

Free-pick: the delivery driver can choose the right order by himself

Orders assigned from the system: the delivery driver swipes "Receive Order" for 20 seconds or select "OK" for 60 seconds to receive the order

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The information on the order Delivery Drivers need to pay attention to includes:

Remaining time of the order

Distance traveled

The amount of money needed to buy the dish

When customers want to receive their goods

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When the system assigns the application, the delivery driver must receive the application within the specified time.

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Priority applications (priority system assigns matching applications)

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Priority applications (priority system assigns matching applications)

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Priority orders and priority orders: Swipe "Receive Order" for 20 seconds

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Automatic receipt (when the Driver has enabled the Auto-receipt feature)

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Automatic receipt (when the Driver has enabled the Auto-receipt feature)

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Select "OK" for 60 seconds

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Carefully check the address of the shop (house number, street name, ward and district) that matches the information on the order

Call the Bar at least 03 times (each call is 03 minutes apart)

Ask people in the surrounding area about information about the shop.

If it is certain that the restaurant is closed, the driver cancels the order with a picture of the restaurant closing

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In case the customer reports to cancel the order, the delivery driver chats with the support staff to cancel the order.

In normal cases, the driver moves to the pick-up location.

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Điền Gia Linh – 22DH481340

Lê Thị Thùy Linh – 21DH484962

Trịnh Hoài Bảo Nhi – 22DH484025

Nguyễn Hồ Tuyết Như - 22DH482226

Cao Hoàng Tuyết Phương – 22DH482407

Trương Trần Thụy Thiên Thanh – 22DH482764

Trương Ngô Thảo Vy – 21DH485359

Liên Như Yến – 21DH485367