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Total quality management (TQM) is the continuous management of quality in all aspects of an organization. This system ensures that the quality of the work and performance are constantly improving.

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One key aspect of taking corrective action is problem-solving. Managers need to understand the contributing factors of a problem and how it impacts key processes; they must then figure out a workable solution. Once the solution is plotted, it is important to determine how best to implement it. This problem-solving process is the central consideration for effective corrective action.

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Transactional leaders are concerned about the status quo. Transactional leaders focuses on the role of supervision, organization, and group performance. They are concerned about the status quo and day-to-day progress toward goals.

Transformational leaders are more change-oriented. Transformational leaders work to enhance the motivation and engagement of followers by directing their behavior toward a shared vision.

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Traits of Leadership include: influencing; change; direction; vision; innovating; developing; long-term; originating; creating; motivating; inspiring; people; big ideas.

Traits of Management include: planning; organizing; controlling; stability; administering; maintaining; implementing; instructing; resources; budgeting; scheduling

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The roles of Human Resources Management include: training and development, compensation, safety and health, employee and labor relations, and terminating employee contracts when necessary.

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Employee compensation, incentives, and benefits can be combined in many different ways to suit the needs, desires, and challenges of each company and employee. Most companies want to hire the most qualified employees and keep those employees loyal and productive. To attract and keep their best employees, companies provide a “package“ that includes compensation (money), incentives (special perks or rewards for good work), and benefits (valuable options such as health insurance and paid vacation).

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At the core of all of the trends in organizational structure is employee empowerment. The traditional hierarchical structure took away most of an employee’s power to make decisions. The movement is to trust the employee’s ability and to give him or her the authority to make decisions, even mistakes.

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Hierarchy determines the formal, position-based reporting lines and expresses who reports to whom. It has the CEO at the top with other departments under it, such as business sales, office staff and customer service.

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Confirmation bias is the tendency to seek out or prefer information and opinions that we believe will confirm our own judgment. We want to be confirmed, so we pay more attention to information that we think supports us, and we ignore or diminish the significance of information to the contrary.

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There are four management functions—planning, organizing, leading, and controlling. Planning is usually the first step. Planning is the process of setting goals and defining the actions required to achieve the goals.

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Global competition occurs when organizations compete to serve international customers through enhanced communications, improved shipping channels and supply chains, reduction of trade barriers, and centralized financial institutions. Why do companies choose to compete globally? Simple, four reasons. Increased profits, Greater access to suppliers for materials and at lower costs, Reduced manufacturing costs through access to cheaper labor, and Social and environmental concerns.

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A global organization is any organization that competes outside its native country. Globalization is the process by which the exchange of goods, services, capital, technology, and knowledge across international borders becomes increasingly interconnected. A company has to do market research to determine the proper approach to going global or even if it is the right decision for them.

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Corporate social responsibility (CSR), also known as corporate citizenship, is a business concept in which social and environmental concerns are integrated into a company’s operations. This goes hand in hand with business ethics. How does your company think about its impact on the environmennt?

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Labor practices are often controversial from an ethical perspective. In business being ethical matters to both consumers and employees.

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Management is the process of planning, organizing, leading, and controlling people in the organization to effectively use resources to meet organizational goals.

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When people talk about management, they may be referring to very different aspects. They may be talking about the people who are the managers, especially those people in strategic positions who make important decisions for the organization, such as the executive officers, the president, or the general manager. Or, they may be referring to the activities and functions of an organization to achieve organizational goals.

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Hi everyone my name is Brittney, but I go by my middle name, “Nicole”.  I have tons of fun hobbies that are creative outlets for me. Without giving them away I want to see if you can guess what they are. One involves colors, paper, pencils, pens and imagination. The other one requires a keen attention to detail, color theory, fabric swatches, nails, furniture and the occasional rug. Can you guess what they are? I’m sure you nailed it! I’m so excited for this class and all of the things I will learn. It’s time to put pen to paper and get started! I am typically someone who loves to get their assignments in early, as it gives me time to pay attention to every detail of the instruction. No rushing for me! Unless, I mix up a due date. Talk about the rug being pulled from up under you! Whew!

I’m so excited to meet you all and learn more about you. Let’s excel together!