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Show empathy for user's personal experience

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Show empathy for user's personal experience

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I am truly sorry to hear about your situation, and I understand how critical it is to have your payout released.

We are doing everything we can to expedite the process. Your case has been prioritized.

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Add a Wix Chat - article

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"I just want to mention that you can add chat to the site. This allows your clients to contact you online in chat when they are on your site.

If you want, you can we can take a look at it now"

"I've noticed that your business is designated offering flower workshops.

This made me think that you can benefit from adding Wix Chat.

With live chat, you can speak to customers in real time and make recommendations or answer questions.

It is free to add to the site, and you can set your online chat hours as well as set saved replies to chats while no one is available to answer in real time."

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Caprice Design & Decor - Your Premier Destination for Floral Design, Event Styling, Photoshoot Styling, Party Planning, and Floral Workshops! Nestled in Toronto, Canada, Caprice Design & Decor is your go-to Floral Design and Event Styling Company.

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Have a look at the site and find something you can compliment. Add your compliment below

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Have a look at the site and find something you can compliment. Add your compliment below

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By the way, I had a chance to check your website. I need to say that the café looks extremely cozy! :)

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Events Production, Bar & Cafe | Howling Owl | Surrey & London

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We'll bring your event ideas to life, and get your guests moving their dancing feet. We've also launched the Pavilion by Howling Owl, a modern and inspiring bar and cafe serving beer, coffee, snacks, with a pizza oven incoming.

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Acknowledge the issue + show some empathy

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Acknowledge the issue + show some empathy

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Hi Justine!

I understand how important it is for you to receive your payout, and I'll be glad to assist you with your Wix Payments account verification.

Please note that in order to receive the payout, the Wix Payments account must be fully verified.

Let me assist you with fixing the ID issue, so that you could receive your payment smoothly.

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I understand your frustration and willingness to discuss this issue on the phone. We have a separate team who is working on calls.

What is more, I've just requested a callback from my manager, who will call you as soon as possible.

We appreciate your patience and understanding.