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Your investment team wishes you all the very best with your furture plans. We look forward to working with you to fulfil your obligations at the end of the tenancy so that the transition is as smooth as possible for you.

We understand moving out is a busy time and while you are preparing to vacate the property and move elsewhere, there may be new tenants preparing to move into this one.

- Your direct debit will be cancelled by our accounts team once final payment is made

- Please find enclosed  "Vacating Checklist" which acts as a step by step guide and outlines what is required to ensure full bond is refunded

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- The property is to be left in the same condition as recored on the Ingoing Condition Report

- The property is to be professionally cleaned upon vacating and a receipt showing the ABN number will need to provided once completed

- If there is a pool at the property that is your responsibilty, please ensure it is cleaned and left in the same state it was when you moved in

- Any outstanding rent/invoices will need to be finalised before vacating the property

- All keys/remotes/swipes will need to be returned to the office on date of vacate

- Account details will need to be provided so we can prepare for Claim of Refund of bond to ensure your bond is refunded as promptly as possible

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Upon vacating, all keys which were provided to you at the start of the tenancy plus any which you may have cut must be returned to the office. Any remotes/swipes/fobs must also be returned and in working condition

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We have provided our suggested services below to assist in a stress-free vacate process

Pest Control:

- Wild West Pest Control; 0450 767 552, info@wildwestpc.com.au

- Express pest control; 0470 157 300, mahmoud.z@expresspestcontrol.com.au

Cleaning:

AB Cleaning; 0406 188 182, info@abcleaningnsw.com.au

Boliver Cleaning Services; 0402 148 938, bolivercleaningservices@hotmail.com

The above companies are reguarly used companies by our Investment Team.

It is worthwile to use reputable and reliable companies to ensure no extra expenses are incurred.

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As you are moving out of the place you have called home, it is about to become the new home for new people, so the next step of the process is to prepare the property for a new chapter.

Condition report

It is important to remember that during our final inspection of the property, the ingoing condition report is used to determine the refund of your bond. Therefore, your responsibity as a tenant is to leave the property so that it mirrors the ingoing condition report (fair wear and tear is an acceptance).

What is fair wear and tear?

Fair wear and tear means the detoriation of something due to normal every day use.

As an example:

- Carpet tracks from normal everyday walking

- Faded curtains from the sun

What does clean mean?

Clean means that an item or thing cannot be made any cleaner even if it is old, worn, or aged

What does undamaged mean?

Undamaged means that an item or thing is in working condition or in the same state as it was at the start of the tenancy

When moving boxes and furniture we understand that scuff/scratch marks are in most cases unavoidable.To save headaches after you have moved out, please ensure to have these fixed/repaired before vacating the property.

If you would like further information about your rights and responsibilties at the end of your tenancy, visit the NSW Fair Trading website https://www.fairtrading.nsw.gov.au/housing-and-property/renting or call them on 13 32 20

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Upon moving out, the property will be thoroughly inspected to ensure abosloutle clealiness.

Please ensure close attention is paid to everything mentioned on our Final Inspection Guide to save headaches and to ensure your full bond is refunded.

Professional cleaning is required upon vacating the property. Please let us know if you would like that oragnised for you through one of our suggested cleaners.

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The bond will not be released until the final inspection has been completed and we are satified the property has been return in the same condition as per your Ingoing Inspection Report - less fair wear and tear.

The bond will also not be refunded until all outstanding payments are made including rent and water usage payments.

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Please remember to disconnect your electricity/gas upon moving out so you are not overcharged.

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The final water metre reading will be read during the final inspection. This will them determine what is charged to you based on the last reading.

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The landlord may instruct our Agency to relet the property and we ask for your co-operation in allowing us to access and show prospective tenants the property.

You will of course be notified before any private inspection and Open Homes and we will be present at every private inspection and Open Home that has your approval.

We do prefer for you to be available for each inspection, how ever if this is not possible we ask for any valuable items to be put away securely.

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For any further queries regarding vacating the property, please contact your property manager directly.

You can also find helpful information by visiting the NSW Fair Trading website to assist you.

We think you for renting through Ausrealty and wish you all the best with your new home!