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PROCESS OF DELIVERY: After completing the order process, the customer will be transferred to a new stage called the shipping process.

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PROCESS OF DELIVERY: After completing the order process, the customer will be transferred to a new stage called the shipping process.

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From the moment an order is placed to its final doorstep delivery, Loship employs a sophisticated algorithm that optimizes routes, assigns tasks to dedicated couriers, and tracks every step in real time.

This process enhances reliability and guarantees a smooth and transparent experience for both customers and merchants alike. With its commitment to innovation and customer satisfaction, Loship stands at the forefront of the delivery service industry, setting a new standard for speed and reliability.

For products shipped by Loship:

The above delivery fee varies according to daily time frame.

Orders must meet the specified minimum value to proceed with delivery. For orders below the minimum, customers must pay an additional service fee of 20,000 VND/order for delivery.

Delivery distance for fee calculation is based on travel distance measured on the system.

Differences and changes in shipping fees will be officially confirmed upon delivery.

Currently, the service is not provided for suburban ordering addresses.

Changes in delivery fees and minimum shipping fees will be updated immediately on the system interface by loship.vn E-commerce trading floor.

In case of bad weather or other factors affecting the ability to provide services, delivery fees may change from the table above to best support delivery staff.

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Loship swiftly processes the order and assigns it to a nearby delivery driver, who is meticulously chosen based on proximity and availability to ensure prompt service.

First, the Loship application uses the navigation system to find the driver closest to the restaurant or store.

Drivers click "receive order" through the app to receive orders.

Then, the order information is sent to the driver through the application, the driver can accept or refuse the order.

Driver checks order information.

When the driver accepts the order, the application notifies the user about the driver who is processing their orders.

The driver then will call to confirm the order with the restaurant according to the order requested.

The driver receives the order details via the Loship driver app, enabling them to navigate efficiently to the restaurant for pickup. With a focus on speed and reliability, Loship optimizes the delivery route to minimize wait times, ensuring that meals arrive fresh and piping hot at the customer's doorstep.

Throughout the delivery process, users can track their orders in real-time within the app, providing transparency and peace of mind. Loship's commitment to customer satisfaction is evident in its dedicated support team, ready to assist with any inquiries or issues that may arise. With its intuitive interface, reliable delivery service, and commitment to quality, Loship continues to redefine the food delivery landscape, making it a preferred choice for those seeking convenience without compromising on taste or timeliness.

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Loship facilitates seamless communication between restaurants and customers through its integrated platform. When a customer places an order via the Loship app, the restaurant is notified immediately through their own interface within the app.

This notification includes all necessary details such as the order items, any special instructions, and the customer's delivery address. Restaurants can then efficiently prepare the order, ensuring accuracy and timely completion. Loship provides restaurants with tools and dashboards to manage incoming orders effectively, allowing them to prioritize and organize their workflow. Through this streamlined process, restaurants can focus on preparing quality meals while maintaining clear communication with both Loship and the customer.

Loship's technology not only enhances the ordering experience for customers but also empowers restaurants to deliver exceptional service efficiently. This integrated approach ensures that orders are processed smoothly from start to finish, contributing to overall customer satisfaction and loyalty.

The restaurant receives orders through the application and starts preparing food.

The Loship application provides updated information about the status of orders for users

For example, preparing or ready to deliver.

After receiving orders from the user, the Loship application will automatically send that order to the restaurant or store that the user has chosen.

Detailed information about orders, including dishes ordered and special requirements (if any), will be delivered to the restaurant or store so that they can start preparing orders. The Loship application will constantly update the order status and notify the user that their orders are being prepared, help users feel secure and monitor the progress of the order.

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Loship employs a sophisticated system to notify and guide drivers through every step of the delivery process via their dedicated app interface.

Once an order is placed by a customer on the Loship platform, the app promptly assigns the delivery task to an available driver based on proximity to the restaurant and estimated delivery time.

Drivers receive instant notifications on their Loship driver app, detailing the order specifics including items, pickup location, and customer's delivery address. This information allows drivers to efficiently navigate to the restaurant for pickup, using optimized route suggestions provided by the app to minimize travel time and ensure timely delivery. The Loship driver app provides real-time updates and tracking capabilities, enabling drivers to stay informed throughout the journey from pickup to delivery.

Additionally, the app offers features for drivers to communicate directly with both customers and restaurants if needed, ensuring smooth coordination and resolving any potential issues promptly. Loship's comprehensive approach not only enhances the efficiency of delivery operations but also ensures that drivers have the tools and support they need to provide a seamless and reliable service to customers.

This integration of technology streamlines the entire delivery process, ultimately contributing to a positive experience for both drivers and customers alike.

When the restaurant or store complete the order preparation, they will notify the Loship application that the order is ready to deliver.

The Loship application will then send this notice to the driver, ask the driver to the restaurant or store to receive the goods. When the driver arrives, they will confirm the receipt of orders via the Loship application, ensuring that they have received the right order and ready to deliver goods to the user's address.

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After receiving orders from a restaurant or store, the driver will use the Loship application GPS system to find the way to the user's delivery address.

Throughout the journey, the driver app offers real-time tracking updates for both the driver and the customer, allowing for transparency and peace of mind. Upon arrival at the customer's address, the driver can use the Loship app to confirm delivery, providing options for capturing signatures or notes if required.

This streamlined approach ensures that deliveries are completed smoothly, maintaining Loship's commitment to reliability and customer satisfaction. In case of any issues or queries during the delivery process, drivers can utilize the app to communicate directly with customers or support teams, resolving concerns promptly and ensuring a positive overall experience. Loship's driver app thus plays a pivotal role in facilitating efficient, secure, and customer-centric delivery services, reinforcing its position as a leader in the food delivery industry.

If there is any problem or need to exchange more information, users can contact the driver directly through the application. This helps ensure that the delivery process goes smoothly and scheduled.

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This is the Loship interface for drivers when they have successfully delivered the orders.

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This is the Loship interface for drivers when they have successfully delivered the orders.

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The driver delivers the orders to the customer and receives the money (if paying in cash)

Click the "Delivered" button when the customer has received the goods and paid the payment.

The customer confirms that the goods have been received.

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Cases of successful and failed deliveries

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Cases of successful and failed deliveries

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Successful deliveries

When the driver comes to the delivery address, they will deliver orders to the user. Users check the order and confirm that they have received goods via the Loship application.

If the payment method is when receiving the goods (COD), the driver will collect money from the user and confirm the payment in the application. Finally, the Loship application updates the order status as "successful delivery", completing the delivery process.

In Loship, successful orders are characterized by smooth transactions and timely deliveries that meet or exceed customer expectations. Here are some factors showing that the orders are successfully delivered.

Timely Delivery: A customer places an order through the Loship app, specifying their preferred restaurant and meal choices. The order is promptly received by the restaurant, prepared efficiently, and handed over to a nearby Loship driver. The driver follows the optimized route suggested by the app, ensuring the order arrives at the customer's doorstep within the estimated time frame. The customer receives their meal hot and fresh, exactly as ordered, resulting in a satisfying experience.

Effective Communication: During peak hours, a customer places an order that includes specific dietary requirements and delivery instructions via the Loship app. The restaurant acknowledges these details promptly, prepares the meal with attention to the customer's preferences, and communicates any potential delays or modifications to the driver through the Loship platform. The driver keeps the customer informed via the app's real-time tracking feature, ensuring transparency and managing expectations effectively. The order arrives on time, meeting all specified requirements, and the customer is pleased with the seamless communication and service.

Failed deliveries

In case the driver cannot contact the user or the exact delivery address, the Loship application will notify the failed delivery status.

The driver will try to contact the user again and if they are still unsuccessful, they will notify the application and deliver the goods back to the store or restaurant. In this case, the Loship application will support the driver to contact the switchboard for additional support and handling of arising problems.

Here are some instances where orders may not meet expectations, resulting in failed orders.

Delayed Delivery: A customer places an order through Loship with expectations of receiving it within a specified time frame. Due to unforeseen circumstances such as heavy traffic or high demand, the delivery takes longer than anticipated. Despite efforts from both the restaurant and driver to expedite the process, the delay causes inconvenience to the customer, leading to dissatisfaction.

Order Accuracy Issues: A customer orders a meal with specific customization requests through Loship, but the restaurant overlooks or misinterprets these instructions. As a result, the delivered meal does not match the customer's expectations or dietary preferences. This discrepancy leads to disappointment for the customer, highlighting a breakdown in communication or quality control between the restaurant and the Loship platform.

In both successful and failed order scenarios, Loship strives to maintain high standards of service and customer satisfaction. They address issues promptly through their customer support channels, aiming to resolve concerns and improve overall service delivery for future transactions.

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1. Cancellation orders reasonable reason:

Penalties: Customers may be recorded in violation and restricted the use of the service for a certain period of time, such as a temporary account lock within 7 days.

If this behavior occurs many times, the customer's account may be permanently locked.

2. Do not pay orders:

Penalties: Customers will be recorded in debt and may be banned from using the service until paying the full amount of debt. Loship can apply contacts to remind and ask customers to pay.

If the debt is not paid for a long time, debt information may be sent to debt recovery agencies.

3. Abuse of discount codes, and promotions:

Penalties: Customer accounts may be permanently locked or temporarily if detected to abuse discount codes, such as using multiple accounts to receive promotions not in accordance with regulations.

Loship can also ask customers to return the money that has enjoyed the wrong promotion.

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During this process, the order will have one of the following statuses

New

Waiting for confirmation

Confirming

Restaurant/store check order information

After checking the order information, the staff will call the customer to confirm the order.

After having the order list, the staff will call the customer to confirm. The operation is as follows:

In the order list, the agent moves the New order status to the Pending confirmation status if the customer can't be called, ... Or Confirm if the order needs to change the product or quantity.

If the customer agrees to pick up the order, then the staff will change the order status to Confirmed. There are 2 options: Save and Save and Print, If the employee clicks the "Save and Print" button, the order will continue to switch to the Packing state.

If the customer does not agree to pick up the order, the agent transfers the order status to the Canceled customer and selects the reason for canceling the order.

If the products in the order are no longer in stock, the staff member changes the order status to Out of stock and calls the customer to inform them to change to another product, wait for the next batch to receive the goods, or cancel the order.

The Loship system notifies customers

Update order status on the Loship system

Provide customers with information about the shipper who will deliver the goods.

The Loship system tracks order status through various stages, including confirmation, product verification, customer interaction, and finalization based on customer decisions and product availability.

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1. Cancellation orders reasonable reason:

Penalties: The driver will be deducted from a reputable point and may be temporarily or permanently locked with accounts if repeated. Loship will monitor and evaluate the driver's behavior based on the unreasonable number of cancellations.

The driver may be asked to participate in additional training sessions.

2. Delivery not on time, damaging goods:

Penalties: The driver will be deducted fines from income or compensation to customers if they damage goods or deliver goods in the wrong time.

Loship can also reduce the driver's priority in the ordering system, reducing the chance of receiving new orders.

3. Proper behavior with customers:

Penalties: The driver's account may be locked immediately after receiving feedback and verification from customers. Invisible behaviors include using inappropriate language, rude attitudes, or harassment.

The violating driver will be required to participate in educational sessions and improve communication skills.

4. Use the application for improper purposes:

Penalties: The account may be permanently locked if detected by the application for non-delivery purposes, such as fraud, or banned delivery.

Loship has a mechanism of inspection and monitoring to detect and prevent these misconduct.

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About delivery method by Cash on Delivery (COD) 

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About delivery method by Cash on Delivery (COD) 

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Loship also offers Cash on Delivery (COD) as a payment option for customers, which adds flexibility and convenience to the ordering process, especially for those who prefer paying in cash upon receiving their food delivery.

When customers choose COD as the transaction method, Loship will have a specific shipping method and ensure customer satisfaction.

Delivery Process: When the order is ready for dispatch, a Loship driver is assigned to pick up the order from the restaurant. The driver receives all relevant details including the customer’s delivery address and the confirmation that COD is the chosen payment method.

Customer Receipt and Payment: Upon arrival at the customer’s location, the Loship driver delivers the order. The customer verifies the items received and pays the exact amount in cash to the driver, corresponding to the total amount specified in their order.

Confirmation of Delivery: After receiving the payment, the driver confirms the successful delivery through the Loship app. This confirmation notifies both the restaurant and the customer that the transaction is complete.

Loship ensures a secure and reliable COD process by training its drivers and providing clear guidelines for handling cash transactions. This option enhances accessibility for customers who prefer or need to pay with cash, promoting inclusivity and customer satisfaction within their service framework.

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Before starting the process of ordering on Loship, our customers need to download the app on their phone from either the App Store or Google Play.

To order on Loship, you will first need to download the app and create an account. Once you have logged in, you can search for restaurants or stores near you. You can browse by category or use the search bar to find something specific. Once you have found what you are looking for, you can add it to your cart and proceed to checkout.

Loship offers a variety of payment methods, including cash, credit card, and e-wallet. You can also choose to have your order delivered to your home or office, or you can pick it up yourself. Once you have placed your order, you can track its progress in real time.

Loship is a great way to get your food and other essentials delivered to you quickly and easily. With its wide selection of restaurants and stores, convenient ordering process, and fast delivery times, Loship is a popular choice for busy people in Vietnam.

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The Loship Login/Register page is designed to be simple and easy to use, allowing users to quickly access their account or create a new one. The page features a clean and modern design with a focus on user experience.

Layout:

The page is divided into two main sections:

Login Section: This section occupies the left side of the page and is intended for existing users. It includes fields for entering their phone number or email address and password. A checkbox allows users to save their login credentials for future convenience.

Register Section: This section occupies the right side of the page and is intended for new users. It includes fields for entering their phone number, name, and email address (optional). A checkbox allows users to agree to Loship's terms and conditions.

Visual Elements:

Loship Logo: The Loship logo is prominently displayed at the top of the page, reinforcing brand recognition.

Background Image: A subtle background image of a bustling cityscape is used to create a welcoming and dynamic atmosphere.

Color Scheme: The color scheme utilizes Loship's signature orange and white colors, maintaining brand consistency.

User Interaction:

Input Fields: The input fields for entering login credentials and registration details are clearly labeled and designed for easy input.

Buttons: The "Login" and "Register" buttons are prominently displayed and use contrasting colors to make them easily distinguishable.

Error Messages: Error messages are displayed in a clear and concise manner to help users resolve any issues.

Overall Impression:

The Loship Login/Register page effectively balances simplicity, functionality, and visual appeal, providing a user-friendly experience for both existing and new users.

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Step 2: Choose the service that best suits your needs

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Step 2: Choose the service that best suits your needs

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The Loship app's main interface is designed to be user-friendly and intuitive, allowing users to quickly access the services they need. The interface features a clean and modern design with a focus on functionality and ease of use.

Key Elements of the Main Interface:

Top Navigation Bar: The top navigation bar provides quick access to the main sections of the app: Food, Get a Ride, Mart, Express, and More.

Search Bar: The search bar allows users to quickly find specific restaurants, stores, or items.

Location Indicator: The location indicator displays the user's current location and allows them to change it if necessary.

Service Icons: The service icons represent the different types of services offered by Loship, including food delivery, ride-hailing, grocery shopping, and package delivery.

Promotional Banners: Promotional banners may be displayed at the top of the screen to highlight special offers or new services.

Loship's diverse service offerings have a significant impact on the app's usability and appeal to a wide range of users. By providing a variety of services in a single app, Loship makes it easier for users to find what they need and complete tasks without having to switch between multiple apps. This convenience is particularly valuable in today's fast-paced and technology-driven world.

Moreover, Loship's diverse service offerings cater to a broader range of user needs and preferences. Whether users are looking for a quick meal, a convenient ride, groceries delivered to their doorstep, or a package sent across town, Loship has them covered. This versatility enhances the app's overall value proposition and attracts a wider user base.

Overall, Loship's diverse service offerings play a crucial role in enhancing the app's usability, appeal, and brand image, making it a popular choice for users seeking convenience, variety, and a seamless digital experience.

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Step 3: Select the store where you'd like to make your purchase.

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Step 3: Select the store where you'd like to make your purchase.

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The Loship interface is very user-friendly, and I like that the ordering process is the same for all services. It makes it quick and easy to find what I need and place my order.

Here are some of the key elements that typically make up a store interface on the Loship app:

Store Banner: A banner image that displays the store's logo, name, and sometimes a promotional offer.

Store Information: This section includes details such as the store's rating, cuisine type (for food stores), delivery time estimate, and minimum order amount.

Search Bar: A search bar allows users to quickly find specific items within the store's menu.

Product Categories: Products are organized into categories to make browsing easier.

Product Listings: Each product listing typically includes the product name, image, price, description, and any available variations or options.

Cart: The cart icon allows users to view their selected items, review their order, and proceed to checkout.

Customer Reviews: Customer reviews can provide valuable insights into the quality of the store's products and services.

Promotional Offers: Stores may display special promotions or discounts within their interface.

Contact Information: Contact information, such as the store's phone number or email address, may be provided for inquiries or feedback.

The specific design and layout of store interfaces on the Loship app may vary depending on the type of store and the products or services offered. However, the general principles of providing clear product information, easy navigation, and a user-friendly experience remain consistent across different stores.

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The Loship Place Order interface is designed to be simple and easy to use, allowing users to quickly and efficiently place their orders. The interface features a clean and modern design with a focus on functionality and visual appeal.

Key Elements of the Place Order Interface:

Order Summary: The order summary section provides an overview of the order, including the selected items, their quantities, and the total price.

Delivery Address: The delivery address section displays the user's current location or allows them to enter a different address.

Delivery Time: The delivery time section indicates the estimated time it will take for the order to be delivered.

Payment Method: The payment method section allows users to select their preferred payment method, such as cash on delivery, credit card, or e-wallet.

Order Notes: The order notes section allows users to add any special instructions or requests to the order.

Place Order Button: The Place Order button is a prominent call-to-action that initiates the order process.

The Loship Place Order interface effectively balances simplicity, functionality, and visual appeal, providing a user-friendly experience for placing orders. The clear layout, prominent call-to-action button, and additional features make it easy for users to complete their orders quickly and efficiently.

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When a customer places an order on Loship's app or website, Loship's system receives the order information. And send notifications to the restaurant or store.

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Loship: Tips for Quick and Convenient Ordering

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Loship: Tips for Quick and Convenient Ordering

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Loship: Tips for Quick and Convenient Ordering

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To optimize your ordering experience on Loship, keep these tips in mind:

Before ordering:

Check for promo codes: Look for discount codes or promotions available on the Loship app, website, or social media pages.

Choose the right store: Select a store that offers the items you want and is closest to your delivery location to save time. Read reviews and ratings to evaluate the quality of service.

Confirm delivery fees: Be aware of the delivery fees associated with your order. These fees may vary depending on the store, distance, and time of order.

Provide delivery instructions: Write clear and concise delivery instructions, including any specific directions, gate codes, or access information. This will help your shipper deliver your order smoothly.

During ordering:

Review order details: Carefully review your order details, including items, quantities, prices, and any special requests or customizations. Ensure everything is accurate before proceeding.

Choose a payment method: Select your preferred payment method, such as cash on delivery, credit card, or e-wallet. Make sure you have sufficient funds or the necessary payment information.

Enter your delivery address: Confirm or enter your current delivery address accurately. Double-check the address to avoid delivery delays or errors.

Add order notes: If necessary, add any additional notes or requests to your order. This could include allergies, preferences, or specific delivery instructions.

After ordering:

Track your order: Use the Loship app to track the progress of your order in real-time. You can see the estimated delivery time and the location of your shipper.

Stay informed: Loship will send you notifications about the status of your order, such as confirmation, preparation, and delivery.

Be available to receive your order: Make sure you are available to receive your order when the shipper arrives. If you cannot receive it personally, arrange for someone else to accept the delivery.

Provide feedback: Once you have received your order, take some time to rate and review your experience on the Loship app. This feedback helps improve the service for both customers and stores.

Additional tips:

Order in advance: If you need your order for a specific time, place it in advance, especially during peak hours or on special occasions.

Combine orders: Consider combining orders from nearby stores to save on delivery fees.

Check minimum order requirements: Verify if the store has a minimum order amount to qualify for delivery.

Utilize promo codes: Take advantage of promo codes and discounts offered by Loship or partner stores.

Contact support: If you encounter any issues or have questions, don't hesitate to contact Loship customer support for assistance.

By following these simple tips, you can ensure a smooth, quick, and convenient ordering experience on Loship.

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Loship Payment Methods

Loship offers a variety of convenient payment methods to suit your needs. Here are the most popular options:

Cash on Delivery (COD): This is the traditional and most widely used payment method on Loship. With COD, you simply pay the shipper in cash when you receive your order. The advantage of this method is that it is convenient and easy to use, and you do not need to have a bank account or e-wallet. However, there are also some disadvantages, such as the need to have cash on hand, the possibility of delays for the shipper to check the money, and potential security risks.

E-wallets: Loship supports payment through many popular e-wallets in Vietnam such as ZaloPay, MoMo, ViettelPay, ShopeePay, AirPay,... The advantage of this payment method is that it is fast, convenient, and secure. You only need to enter your phone number or the QR code of your e-wallet to pay for your order. However, this method requires you to have an e-wallet account and have a balance in the account to pay.

Bank cards: Loship supports payment by international Visa, MasterCard, JCB cards and domestic ATM cards. The advantage of this payment method is that it is fast, convenient, and secure. You only need to enter your bank card information to pay for your order. However, this method requires you to have a bank card and activate online payment.

Choosing the right payment method

The best payment method for you will depend on your needs and preferences. If you want to pay quickly, conveniently, and securely, you can use an e-wallet or bank card. If you do not have a bank account or e-wallet, or you want to check the goods before paying, you can use the cash on delivery (COD) method.

Here are some additional tips for choosing a payment method on Loship:

Read the information about the payment methods carefully before choosing.

Choose the payment method that best suits your needs and preferences.

Make sure you have enough balance in your e-wallet or bank card account before paying.

Be aware of the promotional programs of e-wallets and banks.