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From: phnlanhr@gmail.com

To: abc123@gmail.com

Subject: arrangements for the company's next corporate event

Dear all,

The board of directors intends to host a corporate milestone event in honor of our company's upcoming 15th birthday next month.

The event serves as an opportunity for the organization to thank employees who have contributed to its progress throughout the course of its 15-year history. Due to its professional and careful requirements, the corporate milestone will be outsourced. Employees, managers, clients, consumers, and owners are among the many people we intend to welcome. Journalists will also be very important visitors as they will be able to communicate the facts that will assist the company get more credibility. Our company's milestone event will be held in the Hilton hotel, a posh location, to further emphasize the event's grandeur. Many activities, including a commemorative meeting, a welcome show, an outdoor meal, and thrilling games, will take place during the event's one-day duration. I firmly think that our company's milestone event will be a great success and an unforgettable experience.

Best regards,

Phan Ngoc Lan

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From: phannglan@vietnamairlines.com

To: phungtranhuy04@gmail.com

Subject: the corporate culture of Vietnam Airlines.

Dear Huy,

I have received your mail last Sunday. I was surprised to hear that you are going to apply for a position in Vietnam Airlines. Fortunately, I have worked as a flight attendant of this airline for 2 years. So, I am writing to share with you its corporate culture that you might want to know in order to have a successful interview in the future.

Vietnam Airlines has a remarkale and unique logo with a golden lotus – the national flower of our country in the centre, it is very eye-catching with darkblue background and the pharse “Vietnam Airlines” below. Not only the logo but also the flight crews, women are dressed with the traditional costume - ao dai, while men wear their suit jacket. Vietnam Airlines identify its brand with a concise and easy to remember slogan “Reach further”. Due to Vietnam Airlines’s reputation of providing safe flights and grand services throughout years of experience, it has attracted many tourists from the world and significantly contributes to our country’s economy.

Last important thing you should consider is when you work as a member of flight crews of Vietnam Airlines, you can have a very high income if you take a lot of flights, which means you may have to spend many months in the sky and not be able to go home.

I hope you can decide which is best for you.

Best regards,

Phan Ngoc Lan

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From: phnlan@cartier.com

To: phungtranhuy04@gmail.com

Subject: Warranty Details for Your Recent Purchase of a Diamond Necklace

Dear Mr Huy,

Thank you for choosing Cartier for your recent purchase of a stunning diamond necklace. We're thrilled to have you as a valued customer, and we want to ensure you have all the information regarding the warranty for your new treasure.

Our diamond necklace comes with a lifetime warranty, ensuring its quality and craftsmanship.The warranty covers any manufacturing defects or issues with materials that may arise during normal wear and care. Please note that damages resulting from accidents, improper care, or alterations by a third party are not covered under the warranty.

To have your diamond necklace warranted, simply reach out to our customer service team with your purchase details and any relevant documentation. Our team will guide you through the process and assist in resolving any issues promptly. If the warranty is lost or expires, we still offer repair and maintenance services for your diamond necklace, although charges may apply depending on the nature of the issue.

We hope this information provides clarity regarding the warranty for your diamond necklace. Should you have any further questions or require assistance, please don't hesitate to contact us.

Thank you again for choosing Cartier. We appreciate your trust in us and look forward to serving you in the future.

Warm regards,

Phan Ngoc Lan

Customer Service Officer

Cartier

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From: phnlanhr@gmail.com

To: nguyentungduong1812@gmail.com

Subject: Exploring Principled Negotiation

Hi Duong,

I hope you're doing well. I wanted to share something I've been diving into lately, and that's the principled negotiation style. This approach focuses on reaching agreements that satisfy the interests of all parties involved, rather than simply pushing for individual gains.

The objective of principled negotiation is to find mutually beneficial solutions by separating people from the problem, focusing on interests over positions, and using objective criteria for evaluation. In terms of bargaining position, parties using this style prioritize fairness, efficiency, and maintaining positive relationships.

Advantages include fostering collaboration, creativity in problem-solving, and preserving long-term relationships. However, it may require more time and effort to reach consensus, and there's a risk of being perceived as weak if concessions are made too readily.

Negotiators employing principled negotiation tend to listen actively, empathize with the other party's perspective, and seek solutions that address everyone's underlying interests.

I'd love to discuss this further with you and hear your thoughts.

Best regards,

Phan Ngoc Lan

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From: phnlan@gmail.com

To: jenny000@gmail.com

Subject:  Suitable bank account for students

Dear Jenny,

I would like to share with you some information about the one that I think is the most suitable for you.

As a student, you should open a checking account. Students and office workers are the main users of this type of account. You can use it to spend on living expenses such as rent for house, food and clothes. Moreover, it is very convenient for your parents to transfer money to you.Whenever you need, you can deposit or withdraw money from your account.

You must be above 18 years old and have a citizen ID card to open an account. Checking account doesn’t offer any interest rate, but that’s not a big problem.

Besides, the monthly fee is only 5.000 VND a month. The minimum balance is only 1.000 VND.

I hope that information will be useful for you and you can find the right type of bank account. Contact me if you have any questions.

Best regards,

Phan Ngoc Lan

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The chart gives information on Vietnamese gasoline prices in the year 2017. At the beginning of the year, the price of gasoline amounted to 0.78 USD per liter. It increased marginally in February and then dropped steeply by 0.3 USD per liter in the following month. The gasoline price rose slightly in April.  The price of gasoline fell dramatically from April to July and it reached rock bottom at 0.72 USD per liter in July 2017. Gas prices rebounded quickly over the following two months. It rose from 0.72 to 0.8 between July and September. After that, it leveled off in October. In November, gasoline prices hit a peak at 0.82 USD per liter and slowly declined in the next month. Though it decreased significantly in the middle of the year, Vietnamese gasoline prices rose overall in 2017.

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Phan Ngoc Lan

0123456789

phnlan@gmail.com

Hoang Mai District, Ha Noi

Jenny Kim

TH Company

123 Thanh Xuan street, Ha Noi

Subject: Application for Human Resources Officer Position

Dear Ms. Jenny,

I am writing to express my interest in the position of HR officer, advertised as being open with your company at this time. The particular skills and requirements listed in your advertisement interest me a lot.

I am about to graduate from Hanoi University of Industry and my current GPA is 3.46. During my internship, I had the opportunity to work at ABC company as a recruitment officer so I have experience in this field. Furthermore, I have a TOEIC score of 800, so I am confident in my English communication ability.

I really enjoy communicating with others, working in a team as well as individually. These are the qualities that I believe make me suitable for this position. My abilities include good time management, working under pressure,etc. However, my weakness is that I can't be late for work because my family doesn't allow it.

I did some research about the company and found that the company could help me develop my existing skills and complete the missing ones. Besides, I found that the company has good remuneration for employees. For these reasons, I look forward to working at your company

I would like to set up a time to meet with you in order to discuss my potential contributions to your company. Thank you for your consideration.

Your sincerely,

Phan Ngoc Lan

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From: abc@gmail.com

To: def@gmail.com

Subject: Latest job interview

Dear Mrs Khanh,

I would like to share with you about my latest job interview. Last summer, I worked as a salesperson at Vinmart for 3 months. This job interview was unforgettable for me. There were 2 interviewers, an HR manager and a sales manager. They asked me many questions about personal information, work experience, skills and hobbies. I prepared a lot for this job interview. First, I practiced answering questions for a job interview at home. Second, I arrived 10 minutes early to prepare for the interview. Then I used the time to walk in the fresh air. Unfortunately, I was asked a difficult question: "What salary do you think you deserve?” and it took me a long time to answer it. If I had another interview, I would answer it fluently because I have real experience.

Do you have any memorable interviews, let me know. I’m looking forward to your email.

Best regard,

Phan Ngoc Lan