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NEXT is a well-known clothing retailer that operates in 70 countries and employs over 43,000 employees. Since NEXT commenced trading it has introduced many other products to its range such as home interiors, flowers and a wedding list service. In 1999 NEXT launched its own online shopping platform, enabling customers to purchase its products where ever they live. It continues to improve its customer service by introducing new initiatives such as next day delivery. NEXT mainly uses its own factories for production. However, it does purchase some clothes such as ladies dresses from Turkish factories.

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One benefit for training all employees is that they may make less mistakes. This means that the employees will work effeciently. As a result, the employees are able to get their job done easily.
Another benefit for training all employees is accidents are less likely to occur. This means that the employees will be able to avoid accidents whenever possible. As a result, the employees' progress won't decline.

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One benefit of NEXT training its employees is that the employees can build strong relationships within the business which can increase morale. This is because, employees working together creates an effective learning environment. As a result the employees can work more cohesively on future projects within NEXT.

Another advantage of NEXT training its employees is that the employees will build their adaptability and critical thinking skills related to the business because of the training provided by NEXT in the relevant field. This leads to the employees being able to solve problems independently and create a stable workflow within NEXT

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One advantage of NEXT training it’s employees is increased customer satisfaction, this means there will be a decreased number of complaints for the customer service to deal with therefore decreasing business and Labour costs as a result NEXT employees will purchase more products online increasing NEXT’s profit

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One benefit is that the employees will have better performance, this means that NEXT wont have a problem managing 43000 employees if they give their best as a result customers will be more enthusiastic to buy their product

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Analyse the benefits to NEXT of training all its employees. (6)

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Training can be defined as:
The process of increasing the knowledge and skills of the workforce to enable them to perform their jobs effectively
Training is, therefore, a process whereby an individual acquires job-related skills and knowledge.

Training costs can be significant in any business. However, many employers are prepared to incur these costs because they expect their business to benefit from employees' development and progress.

Training takes place at various points and places in a business. Commonly, training is required to:

Support new employees ("induction training")

Improve productivity

Increase marketing effectiveness

Support higher standards of customer service and production quality

Introduction of new technology, systems or other change

Address changes in legislation

Support employee progression and promotion

Effective training has the potential to provide a range of benefits for a business:

Higher quality

Better productivity

Improved motivation - through greater empowerment

More flexibility through better skills

Less supervision required (cost saving in supervision)

Better recruitment and employee retention

Easier to implement change in the business

Effective training starts with a "training strategy". The three stages of a training strategy are:

Identify the skills and abilities needed by employees

Draw up an action plan to show how investment in training and development will help meet business goals and objectives

Implement the plan, monitoring progress and training effectiveness

Given the costs involved, you might not be surprised to learn that many businesses do not invest enough in training.

Some firms don't invest anything in training! Here are the most common reasons for under-investment in training:

They fear employees will be poached by competitors (who will then benefit from the training)

A desire to minimise short-term costs

They cannot make a justifiable investment case

Training takes time to have the desired effect - management are impatient!

Sometimes the benefits of training are more intangible (e.g. morale) than tangible - so they are harder to measure

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Introduction to Training Employees (GCSE) | tutor2u Business

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Training can be defined as: The process of increasing the knowledge and skills of the workforce to enable them to perform their jobs effectively Training is, therefore, a process whereby an individual acquires job-related skills and knowledge. Training costs can be significant in any business.