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1. Understand the Scope of the program and the workflow.

2. Demonstrate proficiency in documentation and database systems.

3. Complete all required compliance training and certifications

4. Apply trauma-informed care principles in client interactions

5. Execute proper crisis response protocols in phone interactions and in person responses.

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🚑 Emergency Response & Support

Engages individuals after an overdose event and provides peer-led harm reduction and recovery support.

📊 Data & Referral Management

Tracks referrals and client needs in a secure database and connects individuals to treatment, housing, and community resources.

🤝 Community & Advocacy

Collaborates with hospitals, first responders, and service providers and advocates for trauma-informed, person-centered care.

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📞 Referral Call received from hospital and completes Referral Form in database.

🚑 Hospital Response: PSS engages with the patient post-overdose at the hospital.

📋 Intake & Naloxone Distribution: Assess needs, provide Narcan & harm reduction tools, most importantly obtain consent.

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📞Follow up Assessment: 24-48 hour follow up can is made to participant to gather information.

📋 Brief Needs Assessment & Demographics Forms: These help collect data for resources need for Participants, (shelter, and medical services, ect.) to be completed during the first phone follow up interactions.

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The Relay Program's 3-phase workflow starts with intensive support and resource linkage (Days 1-45), gradually reduces interactions while maintaining support (Days 46-75), and culminates in fostering independence and resource understanding to empower individuals in their recovery or harm reduction goals (Days 76-90).

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Initial Engagement & Resource Linkage (Days 1-45)

📞 Post-Discharge Follow-Up: Initiate contact and assess needs through building repour while collecting data.

🔗 Relevant Linkage to Services: Assess or ask what resources the participant needs (Treatment, food, actives, transportation mental health, housing, etc.)

🏥 Narcan Distribution: Provide as needed for overdose prevention

📊 Regular Check-ins & Data Tracking: Monitor engagement and progress

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Ongoing Support & Gradual Transition (Days 46-75)

🔄 Sustained but Reduced Interactions: Less frequent check-ins while ensuring resource connection

📑 Update Linkage & Support Plans: Adjust services as needed for stability and understanding.

💪 Encouraging Self-Sufficiency: Support in utilizing available resources

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Independence & Long-Term Empowerment (Days 76-90)

🏆 Gradual Phase-Out: Minimized interactions to promote self-reliance while still providing ass services.

📚 Resource Understanding: Ensure awareness of long-term supports, (what's available to them how they can access it, ect.)

🌟 Empowerment for Recovery or Harm Reduction: Encourage personal goal achievement to sustained well-being

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Attached is a PowerPoint from Strive's IT department about good security and technology techniques in the workplace.

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Shift reports must be completed by supervisors at the end of each shift, or for PSS when assigned. Please provide a clear, concise summary of the day’s activities. These reports should include any notable occurrences, such as if no physical confrontations took place and if the shift continued without further incident.

Additionally, supervisors are encouraged to include recommendations, such as scheduling follow-up meetings with employees to address any underlying concerns like task assignments. End-of-shift reports are confidential and will only be shared with authorized personnel. All information contained in these reports will be handled with the highest level of discretion.

As a supervisor you have confirmed that you have read and signed the Shift Report SOP, agreeing to follow these guidelines and file your report at the end of every shift. Please review policies if needed (link to shift report: https://netorgft16609711-my.sharepoint.com/:w:/g/personal/dverduzco_strivegs_com/EeQaQnRZ6YxNoJnm9M5GObgBou8SV_YejlfGnrNen_9k8w?e=y8aEqQ).

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Easily create surveys and polls to collect customer feedback, measure employee satisfaction, and organize team events.

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Complete all required company requirements and county-contracted training to remain compliant with the Relay Program. All trainings must be finished within 90 days of hire.
• False Claims Act
• Sexual Harassment Prevention
• Suicide Prevention
• Mental Health First Aid

You should already be registered and track all trainings and several certificates to shares with program Coordinator.

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All users will need to create a login/password and participate in both pre- and post-training surveys. Please follow the steps below to complete the training as a team.

Steps:

1. Access the Training Link
Click on the provided training link to begin.

2. Register and Set a Password
Create your account and choose a memorable password.

3. Read the Instructions
Review the instructions provided on the screen.

4. Complete the Pre-Training Survey
Take the pre-training survey independently. When asked about your organization, please select "Health Care and Social Services."

5. Prepare for the Training
Turn off your sound, as the training video will be played collectively.

6. Watch the Training as a Team
Once everyone has finished the pre-training survey, the team manager will introduce the video. Each participant should start the training on their device simultaneously for consistency. This session will last one hour.

7. Complete the Post-Training Quiz/Survey
After the video, each team member should independently complete the post-training quiz/survey.

Thank you for your participation in this important training.

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One you complete this training download the certificate and send to dverduzco@strivegs.com

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The Civil Rights Department provides free online training courses on preventing sexual harassment and abusive conduct in the workplace that satisfy California's legal training requirements pursuant to Government Code section 12950.1.

California law requires all employers of 5 or more employees to provide training to its supervisory and nonsupervisory employees on sexual harassment and abusive conduct prevention. Every two years, nonsupervisory employees must receive at least one hour of training and supervisory employees must receive at least two hours of training. The training may be completed all at once or in segments, as long as the applicable hourly total requirement is met. The law requires the training to include practical examples of harassment based on gender identity, gender expression, and sexual orientation.

For additional information:
If you are an employee: Employee FAQ
If you are an employer: Employer FAQ

Technology

The training is accessible on a computer or mobile device.

Internet browsers required:

Windows: Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)

Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)

Mobile: Safari in Apple iOS/iPadOS (latest version), Google Chrome (latest version) in Apple iOS/iPadOS (latest version), Google Chrome (latest version) in Android OS 6 or later

The training module will not save your progress. If you refresh or reload the page, you may lose your progress toward completion.

At the end of the training, you will have the option to utilize a certificate of completion. Using computer/mobile device functions, you can choose to save, print, take a screenshot, or take a photo of the certificate. Please consult your employer for direction on if/how they prefer to receive the certificate. CRD cannot email you a replacement certificate.

Limitations on Use

CRD's trainings may not be duplicated, reproduced, distributed, or ingested into a third-party system such as employers' e-learning platforms. The trainings contain materials licensed only to CRD. CRD anticipates updating these trainings from time to time to account for legal and policy developments.

Accessibility

The trainings are available in English, Spanish, Korean, Chinese, Vietnamese, and Tagalog.

You may choose to turn closed captioning on or off in any version.

There is alt-text for the images and the icons.

California Employer Requirements

Employers must retain records of all employees' training for a minimum of two years.

Employers must provide sexual harassment and abusive conduct prevention training to employees every two years.

Employers must provide employees with a poster or fact sheet developed by the Department regarding sexual harassment, or equivalent information.

To learn more about this and other requirements, please see our Frequently Asked Questions.

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The Civil Rights Department provides free online training courses on preventing sexual harassment and abusive conduct in the workplace that satisfy California's legal training requirements pursuant to Government Code section 12950.1. California law requires all employers of 5 or more employees to provide training to its supervisory and nonsupervisory employees on sexual harassment and abusive conduct prevention.

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PREVENT OPIOID OVERDOSES IN

THE COMMUNITY

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The Relay Program’s database (Strive CMS) is a secure system used to track client interactions, store intake forms, case notes, and other critical documents. It allows Peer Support Specialists to input and retrieve data, ensuring accurate tracking of referrals, Narcan distribution, and follow-ups. This system ensures that all client information is organized, easily accessible, and compliant with confidentiality requirements.

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MHFA Training (Mental Health First Aid) is a key part of this training process. To begin, discuss your scheduling with your Program Manager to determine which available time slots work best for you. Once your PM approves the dates, you will need to register for the selected time slots. Afterward, you’ll be scheduled for two days of virtual training, held from 9:00 am to 1:00 pm. It’s mandatory to attend both sessions to receive certification. Missing this FREE training could delay your progress, so it’s important to manage your time effectively and ensure full attendance.

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Upcoming Events | Mental Health America of San Diego County

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You do not want to miss this FREE training! It is a two-day virtual training. The training is from 9:00 a.m. to 1:30 p.m. on both dates. You must attend both dates to obtain certification.

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Intro Trauma-Informed Care for Post Overdose Outreach Teams (Web Based) – WB4737 (CDC TRAIN)

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Intro Trauma-Informed Care for Post Overdose Outreach Teams (Web Based) – WB4737 (CDC TRAIN)

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Register to Modules:

Once this is completed you can register for the CDC modules.

First be mindful you will have to watch and interact to modules. The you will be asked to take a quiz. You only get 2 chances to take this quiz, so place be mindful of how you engage in the training.

Course Description

This is an online course that aims to equip first responders and post-overdose outreach teams with the background and tools to implement a trauma-informed response when interacting with a person who has experienced an overdose.

The course is divided into 5 modules. All modules will need to be completed in order to complete the requirements for course completion.

How to Obtain CE

To receive continuing education (CE) for WB4737, you must complete the steps below by April 15, 2026:

Check the box for each type of CE you wish to apply for when registering for the course.

Complete the course.

If there is a Mark Completed button on the course page in TRAIN, click to move to the next step.

Pass the post-assessment. You will have 2 attempts to pass.

Complete the evaluation.

You can access your certificates and transcript by visiting your Learning in TRAIN.

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Cultural competence has emerged as an important strategy for responding to the multicultural, multiracial, and multilingual needs of an increasingly diverse population in the United States, and for reducing disparities in health, behavioral health, and health care. This course will help you begin to understand the complex nature of personal identity, recognize the continual growth process involved in the journey of cultural competence, learn new terms relating to cultural competence, reflect on your own level of cultural competence and recognize possible opportunities for growth.

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Please enter your username and password.

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Implementing Harm Reduction Recorded Webinar

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Implementing Harm Reduction Recorded Webinar

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From Academy for Professional Excellence

Secondary Training

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Please enter your username and password.

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The county of San Diego course.

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Please enter your username and password.

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This course provides an introduction to the Lesbian, Gay, Bisexual, Transgender, Queer/Questioning + community in San Diego County. This eLearning will discuss some of the identities and orientations covered by the LGBTQ+ acronym and explore the historical and societal context that shapes attitudes toward and within the LGBTQ+ population today. This eLearning will provide an awareness of the barriers to accessing behavioral health services faced by this community and cover strategies to provide culturally responsive, gender-affirming services to San Diego's LGBTQ+ population.

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Please enter your username and password.

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Recovery Perspective in Behavioral Health Services Recorded Webinar

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Recovery Perspective in Behavioral Health Services Recorded Webinar

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Must be done through APE with access.

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Please enter your username and password.

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This CCA Admin track eLearning course gives an overview of how to deal with difficult situations.

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Use External Link

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Mastering The Art of De-Escalation: Strategies for Field Visits (CDC TRAIN)

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Mastering The Art of De-Escalation: Strategies for Field Visits (CDC TRAIN)

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2021 Core Competencies for Public Health Professionals

1. Explain how to prepare for successful field visits

2. Identify techniques for staying calm in tense situations

3. Discuss strategies and helpful phrases to decrease the intensity of conflicts

4. Create effective communications to partner for public health and safety

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As Peer Support Specialists, we are here to provide encouragement, support, and lived-experience perspectives. However, we are not medical professionals. That means we cannot:

Provide advice on medications, diagnoses, or medical treatments.

Offer personal opinions or recommendations on medical matters.

Share details about our own treatments in a way that might influence someone’s decisions about their healthcare.

Enroll in the Training Course

Once your account is set up, enroll in the training here: Enroll in the Course

This link has also been shared on the Training Hub.

This training is an important part of making sure we are all aligned in how we support those we serve. If you ever find yourself in a situation where you’re unsure about what you can or cannot say, don’t hesitate to reach out. We are all here to learn and grow together.

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Behavioral Health Springboard is in part a project of the NC Division of Mental Health, Developmental Disabilities and Substance Use Services

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The LSSSC Peer Support Specialist (PSS) Training Program offers "just-in-time" access, allowing participants to start and complete training based on their personal schedule, including during shifts. The program begins by exploring the role of a PSS, building peer partnerships, setting boundaries, and following a code of ethics, with a focus on mutual respect and empowerment in peer relationships. The curriculum aligns with SAMHSA’s Core Competencies for Peer Workers in Behavioral Health Services.

The Gateway Page serves as the central access point for participants, providing an overview and links to all training areas. The program is free, thanks to a grant from Health Care Access and Information (HCAi), with enrollment open year-round. Participants can select their own placement site, with the Program Coordinator confirming the details. Internship can start once 50% of the online training is completed. yours hours at Relay can be excepted as internship hours. with your times of 20 ours in the program.

After finishing the program, participants maintain access to their account for future reference.

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LSSSC PSS Training Programs | Lutheran Social Service of Southern California Peer Support Training Gateway

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Creating a Racially Just Organization: The Role of Leadership

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Creating a Racially Just Organization: The Role of Leadership

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During this session participants will learn about the components of a racially just organization; the role of leadership in facilitating organizational change for racial justice; barriers to enacting anti-racist organizational change; and the necessary steps to building a racially just organization. Additional topics will include the history of racism in the United States, how leaders set the tone for racial justice work in organizations, common missteps made by leadership when engaging organizations in racial justice-focused organizational change, and different exercises and activities that leaders can implement around building a racially just organization.

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Once you’ve completed the priority trainings, proceed with registering for required trainings and set up accounts in the Academy Training Hub, CDC TRAIN, and Cal MHSA registration and PSS training registration. Begin your independent training plan, ensuring all trainings are completed within the first 90 days of the program.

Once you are registered you can paise yourself through these first training and all other training links will allow immediate access.

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Register to Academy of Professional Excellence 

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Register to Academy of Professional Excellence 

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Create Your Own Account.

Input Information

Under Company put Stive Government Services

Under Employer put Josh Cortez

Then Search In library for these trainings. (Play videos to earn Certificate) Be mindful we took these training but now need you to just play them in the background to earn certificate.

Recovery Perspective in Behavioral Health Services Recorded Webinar

Introduction to Geriatric Mental Health (Cultural Competence requirement)

Introduction to LGBTQ+ Communities

CLAS Standards

Implementing Harm Reduction Recorded Webinar

Cultural Competence as a Process

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To create your Academy LMS account, please enter the information below. If you already have an account but can’t login, please use the “Forgot Password” option or email academylms@sdsu.edu

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Step1: Click on this link to Register

Step 2: Create a Log in

Step 3: Select Other for Community of Practice

Sep 4: Select San Diego and submit registration.

Filing out your profile:

Organization

Organization name; Stive Government Service

Department / Division; Relay Program

Title; PSS

Professional Role

Select Community Health Worker

Select Outreach/Field Worker

Select Others and submit (Peer Support Specialist)

Work Setting

Select Other Government Agencies (except Military)

Select Private Industry (except healthcare)

Select Other (specify); submit (County Appointed Service)

SAVE!!

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Register to California Mental Health Services Authority

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Register to California Mental Health Services Authority

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Trainings will be required on this platform, please fill out standard information.

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California Mental Health Services Authority -

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Register - California Mental Health Services Authority

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1. Register for an Account

You will need to create your own account and manage your password.

Register here: Create Your Account

After registering, check your email to confirm your password

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Behavioral Health Springboard is in part a project of the NC Division of Mental Health, Developmental Disabilities and Substance Use Services