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Modern logistics system

1. 2 large warehouses in Ho Chi Minh City and Bac Ninh

2. Secure warehouse for high-value items

3. Specialized areas according to product types

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High-class transportation service

1. Professional delivery service with extremely fast delivery time and nationwide coverage

2. Cooperate with top carriers: Shopee Xpress, JnT, Ninja Van, etc.

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Excellent sales support service

1. Shopee's business development team supports sales promotion

2. Support shop decoration and promotion program settings

3. Support chat service with buyers

4. 24/7 customer care service

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is the first e-commerce goods delivery platform for customers to experience a comprehensive online shopping experience.

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is a service for storing goods at Shopee warehouse, receiving orders from Buyers, packaging, shipping orders, and customer care.

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Example of display of Order Fulfillment Label by Shopee

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Step 4: Shopee processes and packages the order

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Step 4: Shopee processes and packages the order

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Shopee will perform order processing steps for sellers, including order confirmation, packaging, shipping, and customer care.

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Shopee currently cooperates with many shipping partners. Among them, Fast Delivery

Fast delivery time, within 24 hours,

From Hanoi to Ho Chi Minh City only takes about 1 - 2 days.

Good rates for small shops

Control COD flexibly on weekdays

Free pickup, free return delivery, maximum support for saving business costs for shop owners.

And many other attractive privileges exclusively for shop owners on Shopee

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1. Check the information of the shipper/driver picking up the goods

2. Check and retain documents after the supplier picks up the goods

3. Check order status

Waiting for confirmation: the order is in the process of being confirmed by the system

Waiting for pickup: order information has been transferred to the Seller for delivery to the shipping unit

Waiting for pickup: the order has found a driver and the driver is on the way to pick up the goods

Delivering: the order is being delivered to the Buyer

Delivered: the order has been successfully delivered to the Buyer

Cancellation: the order has been successfully canceled

Return/Refund: the order has been returned successfully

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Step 6: Shopee handles after-sales service: Customer support or return

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Step 6: Shopee handles after-sales service: Customer support or return

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For regular orders:

The selected items are transported to the sorting area

Items are scanned to identify the order they belong to.

Items are sorted into bins or carts based on order number.

Bins or carts containing items from the same order are grouped together.

Bins or carts containing grouped orders are transported to the packing area.

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For FBS orders:

Sellers send their products to Shopee's warehouse.

Shopee receives products and tests them to ensure they meet Shopee's quality standards.

When customers place an order, Shopee's order management system will automatically send pickup instructions to the relevant warehouse.

Shopee will then ship the order to the customer using its own logistics network or through a third-party logistics provider.

Shopee tracks all orders placed through the FB program

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Customer support:

Shopee has a team of customer care staff ready to support customers 24/7 through the following channels:

Hotline 1900-1221: Customers can call the hotline for phone support.

Online chat: Customers can chat directly with customer service staff via chat.

Consultation via email: Customers can send an email to the customer care department for support.

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Return/Exchange Policy:

Shopee allows customers to return or exchange products within 7 days from the date of receipt. To return or exchange the product, customers need to meet the following conditions:

The product is intact, unused, and still has tags intact.

The product is not defective due to the customer.

Return or exchange products must be sent to Shopee's warehouse in accordance with regulations.

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Return and exchange process

The process for returning products on Shopee is as follows:

Customers submit return requests: Customers can submit product return requests via chat or email.

Shopee verifies the return request: Shopee will verify the customer's return request.

Shopee requires customers to send the product back to the warehouse: If the return request is accepted, Shopee will ask the customer to send the product back to the warehouse.

Shopee checks the product: Shopee will check the product and confirm the product's condition.

Shopee refunds or exchanges a new product: If the product meets the return conditions, Shopee will refund or exchange a new product for the customer.