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A brief video on the facilitation process

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A brief video on the facilitation process

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Uploaded by OTC-CTA Canada on 2016-05-18.

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https://www.otc-cta.gc.ca/eng
https://www.otc-cta.gc.ca/eng/contact
https://www.otc-cta.gc.ca/eng/statistics-2014-2015#resolved

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1. Accessibility https://www.otc-cta.gc.ca/eng/accessibility

2. Rights and responsibilities of air travel https://www.otc-cta.gc.ca/eng/air-travel

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Seattle Real Estate | Pointe3 Real Estate

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Resolving your accessible transportation issue

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Uploaded by OTC-CTA Canada on 2016-03-31.

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Other means of resolving disputes include:

1. Facilitation https://services.otc-cta.gc.ca/eng/facilitation

2.  Arbitration https://services.otc-cta.gc.ca/eng/arbitration

3.  Adjudication https://services.otc-cta.gc.ca/eng/adjudication.

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Toronto Council Debate on Public Transit

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Options to resolve your accessible transportation complaint with the Canadian Transportation Agency

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Uploaded by OTC-CTA Canada on 2016-03-31.

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The Agency is made up of five full-time members, namely the Chief Strategy Officer, Chief Compliance Officer, Chief Dispute Resolution Officer, General Counsel and Secretary and the Chief Corporate Officer, supervised by the Chief of Staff and Vice-Chair and led by the Chair/CEO. The 5 branches led by these members are explained in the link below;

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Organizational chart | Canadian Transportation Agency

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The Agency is governed by the Code of Values and Ethics that outlines the core values and expected behaviors in all activities related to professional duties. These core values include; respect for democracy, respect for people, integrity, stewardship, and excellence. More information on these values can be found here:

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Code of Values and Ethics for the Canadian Transportation Agency | Canadian Transportation Agency

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1. Introduction 1.1 About our Code The Code of Values and Ethics for the Canadian Transportation Agency outlines the core values and expected behaviours that guide us - as Agency employees and public servants - in all activities related to our professional duties.

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The mission of the Agency is to be a respected and trusted tribunal through efficient dispute resolution and essential regulation.
https://www.otc-cta.gc.ca/eng/mission-mandate

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Subsection 36.1(1) and (2) of the Canada Transportation Act S.C. 1996, c. 10 allow the Agency to refer disputes for mediation upon request by the disputing parties. Agency employees who are qualified mediators and experienced in the transportation sector are appointed by the Chair of the Agency to manage the mediation process. They resolve disputes about federal transportation services, rates, fees and charges.
https://www.otc-cta.gc.ca/eng/publication/resolution-disputes-through-mediation-a-resource-tool

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The Canadian Transportation Agency is an independent, quasi-judicial tribunal and regulator with powers granted by the Federal Court or any superior court. It operates within Canada's national transportation system. https://www.otc-cta.gc.ca/eng/our-organization-and-role

It works to facilitate accessible transportation and makes decisions on a wide range of economic matters involving federally-regulated modes of transportation, for example air, rail, marine etc. It also acts as a dispute resolution authority over certain transportation rate and service complaints. The Agency has a specific emphasis on catering for the needs of persons with disabilities.

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Arnold Transportation Reviews & Complaints

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International Business Class Toronto to Frankfurt & AC Maple Leaf Lounge

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Overview: the Canadian Transportation Agency's accessible transportation complaints process

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Uploaded by OTC-CTA Canada on 2016-03-31.

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The Canadian Transportation Agency is enabled by the Canada Transportation Act (S.C. 1996, c. 10) http://laws-lois.justice.gc.ca/eng/acts/c-10.4/

Originally known as the National Transportation Agency, it is continued as the Canadian Transportation Agency by Subsection 7(1) of the Act. http://laws-lois.justice.gc.ca/eng/acts/C-10.4/page-1.html#h-7

Additional acts and regulations whose provisions the Agency is responsible for carrying out can be found here: https://www.otc-cta.gc.ca/eng/acts-and-regulations#acts