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chapter 9&10
nurul ain bt

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Nurul shuhada binti Abdul Rahim

a)Differentiate between the leader and manager is leader are individuals who influence the behaviour of other. Manager is a person who is responsible for controlling or administering all or part of a company or similar organization.

b) 3 Core traits for a leader are  achievement drive . The leader must have high effort and energy and initiative to solve the problem. Next is leadership motivation which is the leader must an intense desire to lead others to reach shared the goals . Last is , self-confidence. Leader must belief in one's self and have ideas and ability to achieve the goals.

c) - Country club management is a management that have low concern for production but high concern for people to satisfied . So, it needs comfortable relationship , friendly organization atmosphere and good tempo of the work .
- Middle of the road management is a management that have balance concern for production and people to make a possible through balancing necessity to get out of the work .
- Authority compliance is a management that have high concern for production but low concern for people. It is efficency in operation results from arranging conditions of work in such a way that human elements interfere to a minimum degree.

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Nurul Shuhada binti Abdul Rahim.

a) 3 The barriers of effective communication and how to overcome the problem is filtering , language and emotions

1- Filtering is delibrated manipulation of the information which is the receiver manipulated the info to be more easier to understand what the senders said. So , to overcome this problem , the senders must use simple words to make the receivers easy translate and manipulated the info.
2- Language is words have different meaning to different people.  It means the language that used by senders to receiver must easy words to understand and easy to receive the info correctly .
3- Emotions is how the receivers feel when the message is received. Emotions that shows from receiver's face when the senders give the info. So , the senders will know the receivers understand or not what the info is and be focus with who to send the info.

b) Grapevine is an unofficial channel of communication that is neither authorized nor supported by the organization. It is like rumors. For example , the worker A heard from the HR department that boss will give extra bonus for the achievement that achieve by team worker A but the HR department was said it was not sure that the new info true or not. The worker A which is too excited heard that info was told the team about news. While the news is not accuracy because the boss was not give final decision about it.

c) The benefits of effective communication is can improve the overall workplace culture. Next is resolve problems and last is to builds stronger workplace relationships for increased productivity

d) 3 features of effective communication are CONSIDERATION , CLEARNESS
and  CORRECTNESS.

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Nur hani nasuha binti Roslim

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CHAPTER 13
Nurul Alisya

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CHAPTER 13
Nurul Alisya

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CHAPTER 12
Nurul alisya

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1)  The barriers of effective communication are language, emotions and national culture.

Language --> simplify language

Different people have different definition of words communicated. So, to overcome this problem, use simple words to make people easier to understand the message that we are going to give.

Emotions --> constrain emotion

Different people receive the message differently according to their emotions. So, recognize your emotion and Do not communicate until you have calm down.

National culture --> watch nonverbal cues

Different country have different languages and natural cultures to communicate. Actions speak louder than words. Use body language to communicate.

2)  Grapevine is an unofficial channel of communication that is neither authorized nor supported by the organization. Or is called rumors. For example, a boss are planning to give bonus to the workers. Someone overhead the plan and spread the news without knowing the accuracy of it.

3)  The benefits effective communications are strong business relations, quicker problem solving and steady workflow.

4) features of active listening are eye contact, active listening and simple language. srtt":235190}V�r���/

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1)  Leaders are individuals who influence behaviour of others while manager is a person who is responsible for controlling or administerating all or part of a company or similar organization.

2)  The core traits for a leader are achievement drive ( that are high effort, high level of ambition, energy and initiative), leadership motivation ( that is an intense desire to lead others to reach shared goals) and honesty & integrity ( that are trustworthy, reliable and open).

3)  country club management is a management that have low concern for production but high concern for people. It needs satisfying relationship to lead to a comfortable, friendly organization atmosphere and work tempo.

Middle of the road management is a management that have balance concern for production and people. This is possible through balancing the necessity to get out work with maintaining morale of people at a satisfactory level.

Authority compliance is a management that have high concern for production but low concern for people. It results from arranging conditions of work in such a way that human elements interfere to a minimum degree. ������%�Ϋr����

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1) The motivation process is firstly unsatisfied need, second is tension. next is drives, search behaviour, satisfied need and last is reduction of tension.

2) In my opinion, the best motivation is theory Y because  the employees become creative, responsibility and can improve their self- irection.

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Hazieqqa Marriessa

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Hazieqqa Marriessa

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Yan Annisa

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Noor najiha
SIB 1607 0296

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Noor najiha
SIB 1607 0296

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Nisa

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1) Difference between leader and manager is leader are individuals who influence the behaviour of others while manager is a person who is responsible for controlling or administring all or part of a company ir similar organization.

2) There have many core traits such as achievement drive, leadership motivation, honesty & intergrity and others. Achievement drive the definition as high effort, high level of ambitio, energy & iniative. Second, leadership motivation is define as an income desire to lead others to reach shared goals. Lastly, honesty & intergrity is define as trustworthy, reliable & open.

3) Country Club Management is throughtful attention to needs of people fr satisfying relationships leads to a comfortable, friendly organization atmosphere and work tempo.
Middle of the Road Management is adequate organization performance is possible through balancing the necessaryto get out work with maintaining morale of people at a satisfactory level.
Auhority-Compliance is effiency in operations results from arranging conditions of work in such a way that human elements in interfere to a minimum degree.

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1) The motivation process is started with unsatisfied need. Then, tension and after that is drives or benefit. Besides is search behavior. Moreover, satisfied needs and last is reduction of stress.

2) In my opinion, the best motivational theory is Expectancy Theory. It is because this theory motivated to us toverform to get a reward of value to them is based on their belief that their performance will result in the reward they want

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1) Theres two sources of stress that is constraints and demands. Constraints is the barrier that keep us from doing what we desire and inhibit individuals in way that take the control of a situation out of their hands.
Demands causing person to give up something they desire. Also, demands preoccupy your time and force you to shift properties.

2) Theres many ways to prevent overload such as be organized enough to know your load, just say NO, finish to done. Besides, dont do everything yourself, set clear expectation and defend your time also ways to prevent overload.

3) Based on y experience, how i handle my stress when havung many assignment is sleep. Sleep is half dead, i feel peace when im asleep so i can forget about stress.

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1) Theres two sources of stress that is constraints and demands.

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1) Theres two sources of stress that is constraint

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1) Theres two sources of stress that is

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1) Theres two sources of stress

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1. •Leaders are individuals who influence the behavior of others.
•Manager is a person who is responsible for controlling or administering all or part of a company or similar organization.

2. The 3 core traits for a leader are:
•Achievement drive
High effort, high level of ambition, energy and initiative.
•Leadership motivation
An intense desire to lead others to reach shared goals.
•Honesty & integrity
Trustworthy, reliable and open.

3. •Country Club Management
Thoughtful attention to needs of people for satisfying relationships leads to q comfortable, friendly organization atmosphere and work tempo.
•Middle of the Road Management
Adequate organization performance is possible through balancing the necessity to get out work with maintaining morale of people at a satisfactory level.
•Authority Compliance
Efficiency in operations results from arranging conditions of work in such a way that human interfere to a minimum degree.

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1. The 3 barriers of effective communication are:
•Filtering
The deliberated manipulation of information to make it appear more favorable to the receive.
•Information overload
The result of information exceeding processing capacity.
•Emotions
How the receivers feel when the message is received.

The 3 ways on how to overcome barriers are:
•Feedback
Check the accuracy of what has been communicated or what you think you heard.
•Simplify language
Use words that the intended audience understanding.
•Watch nonverbal cues
Be aware that your actions speak louder than your words. Keep the two consistent.

2. Grapevine is an unofficial channel of communication that is neither authorized nor supported by the organization. For example, when the Directing Manager has not yet decided whether he wanted to increase his employees' salaries but the rumor has already spread out like wildfire.

3. 3 benefits of effective communication skills are:
•Quicker problem solving
•Better decision making
•Steady work flow

4. 3 features of effective communication skills are:
•Active listening
•Eye contact
•Simple language

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1)Barriers to effective communication are national culture,information overload and filtering how to overcome the barriers is to give feedback or contrain emotions or watch nonverbal cues.
2)Grapevine is an unofficial channel of communication that is not authorized and supported by the organization as an example is a manager can belong to a group of women that go to lunch together every Friday. She can also belong to a group of managers in her department that talk about work in informal ways. She could have a third group of people scattered throughout the organization with which she shares other common interests outside of work
3)Benefits of effective communication are strong business relations, quicker problem solving and steady workflow.
4)Features of active listening is eye, contact active listening and simple language

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1)Barriers to effective communication

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1)

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MOHAMAD IMRAN
Chapter10

1)Stage1:Forming
-The team experiences uncertainty about its purpose,structure,and leadership
Stage 2:Storming
-Intragroup conflict predominates within the group
Stage3:Norming
-Close relationships
Stage4:Performing
-The team develops a structure that is fully functional and accepted by team members
Stage5:Adjourning
-The team prepares for its disbandment

2) Workgroup:
-Share Information
-Neutral(sometimes negative
-Individual
-random and varied

Work Groups
Goal-->Collective performance
Synergy-->positive
Accountability--->Individual and mutual
Skills-->Complementary

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MOHAMAD IMRAN
Chapter 8/9

1)There are 2types of sources first one is constraints.It is barriers that keep us from doing what we desire.Another one is demands.Causes a persons to give up something they desire and demands preoccupy your time and force you to shift properties.

2)Be organized enough to know your load and just say "No".Finish to done but dont do everything yourself and set clear expectations and defend your time.

3)Based on my experience i manage my stress by playing guitar because it can calm my mind and just feels the rythm goes into my body.Just like a quote,There's one thing great about music is,when it hits you it feels no pain

Chapter9

1)Definition of group is two or more interdependent individuals who come together to achieve particular objectives

2)Self esteem-enchancing one's social feeling of self worth especially membership in a highly valued group
Affiliation-satisfying one's social needs through interaction which is get along with each other

3)Power-achieving sometimes through a group action not possible individually protecting group members from unreasonable demands of others

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Chapter 13

1) barriers of effective communication:

>information overload
>filtering
>national culture

how to overcome the barriers:

>give feedback
>constrain emotions
>watch nonverbal cues

2)Grapevine means an unofficial channel of communication that is neither authorized nor supported by the organization as an example is a manager can belong to a group of women that go to lunch together every Friday. She can also belong to a group of managers in her department that talk about work in informal ways. She could have a third group of people scattered throughout the organization with which she shares other common interests outside of work

3) > Quicker problem solving.
> Steady work flow
> strong business relation

4) >Active listening
>Eye contact
>Simple language

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CHAPTER11

1) Unsatisfied need/work -> tension with task -> derive effort -> behavior achieve our need à Satisfied need -> reduction of tension
2) hygiene theory because of their intrinsic factors that are related to job satisfaction and extrinsic factor that are related to job satisfaction

CHAPTER 12

1)      Leaders are individuals who influence the behavior of others while manager is a person who is responsible for controlling all or part of a company or an organization.

2)>emotional maturity

>cognitive ability

>self confidence

3)Country club management : did  not concern much about production and people
middle of the road management : they really concern about production and people.
authority compliance: Concern more to production.

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CHAPTER 10

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CHAPTER 8

1)      Constraint: barriers that keep us from doing what we desire.

Demand: preoccupy your time and force you to shift properties.
2)Don’t do everything yourself and defend your time.

3) I manage my stress by  stand up for myself in a polite way and share my feelings, opinions, or beliefs, instead of becoming angry, defensive, or passive.

CHAPTER 9
1) two or more interacting and interdependent individuals who come together to achieve particular objectives.
2) > security: gaining strength in numbers.
> status: achieving some level of prestige.
> self-esteem: enhancing one’s social feeling of self worth.
> affiliation: satisfying one’s social needs through interaction.
> power: avhieving something through a group action.
> goal achievement: providing an oppurtinity to accomplish a particular task.

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1.What are the barriers ofeffective communication and how to overcome barriers? Give 3.
2.What is meant by grapevine? Give one example.
3.What are the benefits of effective communication? Give 3.
4.Give 3 features of effective communication.

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NURHA FATIHIN NAJIRAH BT SHAARIMAN
SIB1607 0118

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NURHA FATIHIN NAJIRAH BT SHAARIMAN

SIB1607 0118

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Hazieqqa Marriessa

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NURHA FATIHIN NAJIRAH BT SHAARIMAN
SIB1607 0118

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Hazieqqa Marriessa

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Yan Annisa Syuhada

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Yan Annisa Syuhada

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Yan Annisa Syuhada

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Tutorial chapter 10&11 najiha azmi

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Tutorial chater9&10
Najiha azmi

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Tutorial chapter 9 Najiha Azmi

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1)Leader are individuals who influence the behaviour of others while manager is responsible for controlling or administrating all part of the organization.
2) core traits for a leader is:
1. Leadership motivation
2.Honesty and intergrity
3.self confdence
3) country club management is a place for social acticvities.middle of the road management maintain the morale of people at a satisfication level.Authority compliance has a low concern on people buat have a high concern at production .

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1

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Syahmi

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BY RAHAYU RAZALI
SIB 1607 0221
1. There are 6 steps in the motivation process. The motivation step starts from unsatisfied need that later ends with reduction of tension. Motivation is the willingness to exert high levels of effort to reach organizational goals, conditioned by the effort's ability to satisfy some individual need.

2. In my opinion, the best motivational theory is the Herzberg theory as it mention about two factors that can motivate people in order to do their work. Herzberg has mention about how both the hygiene and motivation factors can actually motivate people to do better in their work and thus, increasing their performance.

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BY RAHAYU RAZALI
SIB 1607 0221

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BY RAHAYU RAZALI
SIB 1607 0221

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Yan Annisa Syuhada

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Yan Annisa Syuhada

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1. Differentiate between a leader and a manager.
2. What are the core traits for a leader? Give 3.
3. Give a brief explanation about:
•Country club management
•Middle of the road management
•Authority compliance

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1)  There are five stages of team development which is stage 1 is forming means the team experience uncertainty about its purpose, structure and leadership. The stage 2 is storming where the intragroup conflict predominates within the group. Next, the stage 3 is norming that means close relationships develop and group members begin to demonstrate cohesiveness. Stage 4 is performing means the team develops a structure that is fully functional and accepted by team members. Last stage is adjourning means the team prepare for its disbandment.

2) The different between work teams and work groups is synergy. Synergy means the energy of team. In work team its positive while in work group its neutral but sometimes can become negative.

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1) Group can defined as two or more interacting and interdependent individuals who come together to achieve particular objectives.
2) People join group because of security,gaining strength in numbers reducing the insecurity of standing alone.

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Nur Najwa Farahin CHAPTER 9   1)Group are two or more interacting and interdependent  individuals who come together to achieve particular objectives. 

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Nur Najwa Farahin CHAPTER 9   1)Group are two or more interacting and interdependent  individuals who come together to achieve particular objectives. 

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2) Knowledge
The members can share the infomation in the group with their own knowledge

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CHAPTER8
1)Sources of stress have 2 types. First one is Constraints. It means barriers that keep from doing what we desire and inhibit individuals in ways that take the control of a situation out of their hands. The second one is demands. Its cause persons to giveup something they desire. Demands preoccupy your time and force you to shift properties.
2) We can prevent the role overload by organized enough to know your load. Besides, we cannot do everything by youself. Its mean we can ask for someone helps.
3)Based on my experiences , i manage my stress when i having a lot of assignment by do not do the assignment at one time because it will make me stress. I also always take a rest for 10-15 minutes to rel3ase

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1) Sources of stress have two types which is constraints and demands. Contstraints is barriers that keep us from doing what we  desire and inhibit individuals in ways that take the control of a situation out of their hands. While demands is cause person to give up something they desire and demands preoccupy yout time and force you to shift priorities.
2) To prevent the role overload is we have to manage time well and do not delay the tasks given.
3) how i did to manage my stress when i have a lot of assignment is i will calm down myself and finish it later.

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1) motivation process is high levels of effort to reach organizational goals, conditioned by the efforts ability to satisfy some individual need.
2) Theory Y because employee can be more motivated and creative. It also will encourage them to be more responsibility.

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1. 2 type sources of stress
The first one is contraints. It means barrier that keep us from doing what we desire. The second is demands. It means cause persons to give up something they desire.
2) The way to prevent from overload are be organized enough to know your load and just say NO to overload. Beside that, don't do everything yourself and set clear expectations
3)Based on my experiences how i manage stress, i just say to myself..it just a work and i listening to a song and do the work.

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chapter 10 (nur hani nasuha binti roslim)

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chapter 10 (nur hani nasuha binti roslim)

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Stage 1 : forming is the team experiences uncertainty about its purpose. structure, and leadership.

stage 2 : storming is intragroup conflict predominates within the group.

stage 3 : norming, close relationships develop and group members begin to demonstrate cohesiveness.

stage 4 : performing, the team develops a structure that is fully functional and accepted by team members.

stage 5 : adjourning, the team prepares for its disbandment.

2) the difference of work as a team in goal is collective performance while in groups they will share the information.

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chapter 9 (Nur Hani Nasuha binti Roslim)

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chapter 9 (Nur Hani Nasuha binti Roslim)

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1) group is two or more interacting and interdependent individuals who come together to achieve particular objectives.

2) power, because achieve something through a group action not possible individually, protecting group members from unreasonable demand of others.

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chapter 8 (nur hani nasuha binti roslim)

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chapter 8 (nur hani nasuha binti roslim)

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1) sources of stress constraints, barriers that keep us from doing what we desire. inhibit individuals in ways that take the control of a situation out of their hands. in demands cause persons to give up something they desire, demands preoccupy your time and force you to shift properties.

2) to prevent role overload, we must finish to done, do not procrastinate our works.

3) based on my experience, when i have alot of assignment i will manage my stress with sleeping, eating or listening my favourite songs, because it make me release.

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1)      Stage 1 : forming

The team experiences uncertainty about its purpose, structure and leadership.

Stage 2: storming

Intragroup conflict predominates within the group.

Stage 3: norming

Close relationship develop and group members begin to demonstrate cohesiveness.

Stage 4: performing

The team develops a structure that is fully functional and accepted by team members.

Stage 5: adjourning

The team prepare for its disbandment.

2)      The difference is working in team, they work together to achieve the goals while working in groups, the goals is to only share the knowledge and to be done by individuals.

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1)      Group are two or more interacting and interdependent individuals who come together to achieve particular objectives.

2)      Security. People join groups to reduce their insecurity of standing alone.

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1)      There are 2 sources of stress. The first one is constraints and another is demand. Constraints are the barriers that keep us from doing what we desire. It stops individual from doing what they want to do. Second is demand. It causes people to give up something they desire and taken up their time. It also force people to shift their priorities.

2)      To prevent role overload, we should be able to refuse the work that we are not suppose to do. Do not procrastinate and do within the time period.

3)      When I have loads of assignments to do, and I get stress, I will put aside my assignment and take a nap. Even it is just a short nap but I will feel refresh and ready to do my assignment back after I wake up. Sleeping is always the best medicine when having stress.

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1)  2 types of sources first one is constraints . It is barriers that keep us from doing what we desire. Second is demands. Causes a persons to give up something they desire and demands preoccupy your time and force you to shift properties.

2)  Be organized enough to know your load and just say "no" .Finish to done but dont do everything yourself and set clear expectations and defend your time.

3) Bases on my experiences i manage my stress by listening to my favourites songs while laying in bed. Trust me it works.

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Chapt.11

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Chapt.9/10

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Chapt

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chapter 10 ( nurul alisya )

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chapter 9 (nurul alisya

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tutorial chapter 8 ( nurul alisya

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chapter 10 ( nurul shuhada dib 1A)

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chapter 9 ( nurul shuhada dib 1A)