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A: Hello I am a manager of mail room.

Are you the new clerk?

B: Hello, yes I am. My name is Ramon.

A: I’d like to explain the procedures for handling outgoing mail.

The customer left us an item and we will send.

B: What is the package contain? And what is the destination?

A: It’s contain a clock and its destination is Glasgow.

B: How do I prepare the item? And How I have to send it?

A: First you must put the good in a box. Fragile items need extra protection, such a

bubble wrap, and label “Fragile” stamp on the box. It must be send by express courier

B: that’s ok! Anything else?

A: Yes, you have to send a contract and invitations.

B: Ok, in the same package?

A: No, the destination of the contract is Paris and it must be send by registered mail.

B: Right! And the invitations.

A: Oh! The invitations goes to all the customers on the list and it must be send by second class post.

B: Have the invitations got a special instructions?

A: Yes, you have to put in envelopes and write the address.

B: Ok! Thanks you for the instructions.

A: you’re welcome! Bye.

B: Bye

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E: Good morning Ariadna! I'm a Elena, the manager, and I'd give you some mailling instructions how to send a package.

A: Good morning Elena! How I have to send this item?
E: You've to send it by express courier.

A: First of all I 'd like to ask you what's the package destination and what is inside?
E: The package destination is Glasgow and it contains a clock.

A: Ok, and how do I  prepare the item?
E: You must to put the clock in a box and you've to label with *FRAGILE* stamp because the fragile items need extra proteccion such as bubble wrap.

A: Anything else?
E: You must to deliver some invitations that go to all costumers on the list and a cotract with destination Paris.

A: How do I prepare them? Its have any special instruccions?
E: The contract no but the invitacions have to put in envelopes and writes the adress of each one.

A: What about how to send them?
E: The invitacions by second class post and the contract for registered mail.

A: Ok, thank you very much.

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ELENA & RAMON

A: Good morning! I’m Elena and I am calling you for the IT Department. I’m a new manager and I want to ask you for voicemail and Intranet.

B: Good morning Elena! I’m Ramon. How do you need? I will be happy to assist you.

A: First of all, can you tell me my voicemail access code?

B: Sure, your voicemail code access is #8745.Do you need anything else?

A: Yes, what about my reply messages? How I should to reply messages?

B: For replaying messages you have to press the number 5.

A: OK. Thank you very much. Another question please, how  I could  to record an outgoing message?

B: Let’s see. First you have to dial 555*,second , you have to press “Program” to start recording and finally press “2” to stop recording. This is all you need.

A: Great. I would like to know, how I could to log into the company Intranet.

B: For logging into the company Intranet you will have to press double click on the orange envelope icon. For your Access you need the Intranet username.

A: What is my Intranet username?

B: Your Intranet username is very easy, JamieR.

A: And then? I think I should know the password, too?

B: Then your Intranet password is: KW57$Db9. Do you need anything else?

A: No, thank you very much for information. That’s all I need.

B. OK, very well.

A: Good bye Ramon.

B: Good bye Miss Elena.

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A: Hello Marc, I’d like to explain you the procedures for handling outgoing mail. You have to send a package that contains a clock inside.

M: What is the package destination?

A: It has to be send to Glasgow, Scotland.

M: How do I prepare the item?

A: First, you must put the good in a box. Fragile items need extra protection, such as bubble wrap. Then you’ve to label it with “FRAGILE” stamp.

M: I see, and how I have to send it?

A: You’ve to send it by express courier.

M: Right! Are there any other goods to send?

A: Yes, you have to send two more items. One of them is a contract, and its destination is Paris. The other one are some invitations that goes to all the costumers on the list.

M: How do I’ve send them?

A: The contract by registered mail, and the invitations by second class post.

M: Have they got any special instructions?

A: Only the invitations. You have to put it in envelopes and write the address on each one.

M: OK, thank you. I’ll do it as soon as I can.

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A-Hello, I'm Natalia and I'm a new manager from Sales Department. I would like to ask you some questions.
B-Sure. Well Natalia. My name is Camelia .I hope I could  help you as much as I can.
A-Thanks. To begin I don't know how to use the voicemail service, because it's new.
B- Fine. First ,enter your access  code.
A- OK. But what's my access code? Do you know it?
B-I'll check it and send it to you. Is it number 9745?
A- That's right. One more question. How do I replay my messages?
B-Press the button number 5 to replay messages.
A- And what about recording an outgoing messages. How can I do it?
B-In the first place, you should dial 555 than you must press "Program" to start recording and you should press numberr 2 to finish recording messages.
A- Finally, I want to ask you about how can I go into the company Intranet.
B-OK. You must click two times on the orange envelope icon.
A- Well. And what  about my Intranet usename? Is it my givename?
B- No. You should write JamieR.
A- I see. And what is my  Intranet password?
B- Look, for increased security you should enter Kw57$dB9. Also remember, you can't share your password with anyone.
A- Great. Thanks for your help.
B- You are welcome.

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A-Good morning Eva, I am a new manager and I am calling you for asking some questions about the voicemail and Intranet.
B-Good morning Nora, well, what would you like to know about it?
A-First, I would like to know my voicemail access code.
B-Okey your voicemail access code is 8745. Anithing else?
A- Oh yes! I would like to ask how I could replay my messages
B-That's easy. You only have to press number 5
A- And how I would record an outgoing message
B-Well, for recording an outgoing message first you have to dial 555 them press program to start recording and finally press 2 to stop recording. Have you got any doubt about that?
A-No that's allright but I have another question
B-Say it to me
A-How I could log into the company Intranet
B-You'll only have to make double click an the orange envelope icon. Have you already know your Intranet username?
A-No, I haven't
B-So your Intranet username is JamieR
A-And I don't also know my Intranet password
B-Okey, don't worry.  I'll tell you now. It's K57sdB9. Do you want anything else?
A-No, thank you very much, for solving all my doubts
B-It's my work
A-Bye
B-Bye