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Finding common ground and setting expectations up front

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And of the individual counsellor or teacher > first lecture = "communication contract"

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Creat expectations and find out whats not going well and what is going well in the First year

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Creat expectations and find out whats not going well and what is going well in the First year

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Depends on the question of problem

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Getting the student to reflect on their motivation and purpose for being there

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Getting the student to reflect on their motivation and purpose for being there

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explaining the role of the counsellor - not decision maker

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explaining the role of the counsellor - not decision maker

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lay out: what will be the consequences of of doing this, that or nothing

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lay out: what will be the consequences of of doing this, that or nothing

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get new input

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Weigh the outcomes, help explore options and possible outcomes

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Weigh the outcomes, help explore options and possible outcomes

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Important to get to the bottom of the problem (expecting an openness of the student), to make sure that the right support is given

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Ask if that its anything else that worries them.

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Ask if that its anything else that worries them.

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Open questions

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ask them to choose their two top options then they can decide between those?

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ask them to choose their two top options then they can decide between those?

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Focus on the process not the end result - they are capable decision makers

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Focus on the process not the end result - they are capable decision makers

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Setting reasonable boundaries and expectations

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Setting reasonable boundaries and expectations

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Empathy and patience, active listening, meta communication

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Empathy and patience, active listening, meta communication

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getting the student into meta perspective

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getting the student into meta perspective

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use structure in conversations

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Try to let the student come to a own decision (not by telling what to do, led by the example)