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Dear Ms Khadija Alkharoussi,

Further to your email regarding your order on 12th November.please accept my apology for some mistake by shipping service.Unfortunately, your order has been ednt to another customer.

We always strive to ensure that all our customers receive good standard of service at our company,but on this occasion we clearly failed in that responsibility .We solve your problem and we will recieve your order approximately in one week.

In addition , as agesture of goodwill , we will offer you 35% discount for any order in our company.

please do not hesitste to contact me if you have any problmes and have any questions.

Best Regards ,
Nancy Miles

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Dear Khadija Alkharoussi,

Further to your letter regarding your order , please accept my apology for your unpleasant experience . I sincerely regret the inconvenience caused to you because your order was late. Unfortunately,there was a mistake with the customer address.

We always strive to ensure that all our customers receive highest standard of service at our company but on this occasion we clearly failed in that responsibility. As a result to your letter, we correct our mistake and your order will be receive at least 12 hours.

In addition, as a gesture of goodwill I am enclosing a voucher for this order will be free but there is another voucher for you a discount 30% for any order from our company. We hope that you enjoy and accept our apology.

Please do not hesitate to contact me if you have any further question or comment.

I look forward to hearing from you.

Sincerely,
Nancy Miles

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Dear Khadija Alkharoussi ,

Further to your letter regarding your order , please accept my apology for your unpleasant experience . I sincerely regret the inconvenience caused to you because your order has been sent to another address .

We always strive to ensure that all our guests receive highest standard of service at our company but on this occasion we clearly failed in that responsibility .

As a result to your letter , we will correct mistake , we will receive your order in 24 hour at latest .

As a gesture of goodwill , we will give some compensation , that the shipping will be free , and we hope that accept our apology .

Please do not hesitate to contact me if you have any further questions .

I look forward to hearing from you .

Best Regards ,
Nancy Miles

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Dear Khadija Al kharoussi

With reference to your complaint, we sincerely apologise for the inconvenience caused by the shipping service. unfortunately, your order has been sent to another address.

I am happy to report that we solved the problem and your order has been shipped to you. you will receive your order approximately in two days.

due to the inconveniences caused to you, we will offer you 50% discount and free shipping on your next order.

Plea accept our apologies and contact us again if you are not completely satisfied with this response.

Yours faithfully,

Nancy Miles

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Dear Khadija Alkharousi,

Further to your email   regarding your order on November 12. We apologize for the order mistake.

We always strive to ensure deliver your order faster. In addition, we will arrived to your order at least 12 hours.

As a gesture of goodwill, we will give you some compensation, that you have 25% a coupon for enjoy your shopping.

Please do not hesitate to contact me if you have any further questions.

I look forward to hearing from you.

Best regards,

Nancy Miles

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Dear Mrs khadiji alkarousi,

Pleas accept my sincere apology for not delivering your order in time . The employees who where responsible for your order , sent it to wrong address .

It was wrong of me not to confirm and follow your order by my self , and I am truly sorry . I want you to understand that I was merely trying to deliver your order in time . Though I can see now that it may appear that I was irresponsible, I do my best to deliver your order urgently. Please, accept my sincere apology. Moving forward, I will attempt to make you satisfy our service.
That said, I would be very much appreciate it if you accept your second order free of charge.
Yours sincerely,
Nancy miles

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Dear Khadija Alkharousi,

Further to your email regarding your order on November 12. Please accept my apology for your late order. I sincerely regret the late delivery. Unfortunately, we have customs problems

We always strive to ensure your order faster we work hard to solve the problems and deliver the order soon as possible

However , as a gesture goodwill we will give you some compensation ,  you have voucher 25% discount you can use it for one month we hope that you will enjoy your shopping and we hope that accept

our apology

Please do not hesitate to contact me if you have any further questions.

I look forward to hearing from you.

Best regards,

Nancy Miles

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Dear Khadija Al-Kharoussi,

Further to your letter regarding your delivery on November 12. Please accept my apology for your late order.

We always strive to ensure deliver your order faster. In addition, we work hard to deliver your order as soon as possible.

As a gesture goodwill, we will compensate you, you will have free shipment and 35% discount for your next order.

Please don't hesitate to contact me if you have any further questions.

I look forward to hearing from you.

Regards,

Nancy Miles

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Dear Mrs. Khadija Alkharousi,

Further to your email regarding your order on November12. We apologize for the unintended mistake in your request which is a system malfunction that caused the delay.

We always strive to ensure deliver your order faster. In addition, we will solve the mistake as soon as possiple.

As a gesture goodwill, we will compensate you, you have free shipments from Jun15 till Feb15.

Please do not hesitate if you have any questions or concerns.

I look forward to hearing from you.

Best regards,
Naney Miles

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Dear Khadija Alkharousi

Further to your email regarding your order on November 12. Please accept my apology for your late order. I sincerely regret the late delivery. Unfortunately, we have customs problemm

We always strive to ensure deliver your order faster. In addition, we will work hard to resolve this problem as soon as possible from now

However , as a gesture goodwill we will give you some compensation ,  you have voucher 75% discount you can use it for one month we hope that you will enjoy your shopping and we hope that accept our apology.

Please contact me if you have any  questions

I look forward to hearing from you.

Sincerely
Nancy Miles

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Dear Khadija Alkharousi,

Further to your email   regarding your order on November 12. We apologize about the mistake in your order, that we change between your order and order from   other   customer.

We always strive to ensure deliver your order faster. In addition, we will correct the mistake,  your order will arrived to you in 24 hours as long

As a gesture of goodwill, we will give you some compensation , that the shipping will be free, And we hope that accept our apology.

Please do not hesitate to contact me if you have any further questions.

I look forward to hearing from you.

Best regards,

Nancy Miles

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Noora alkuwari
Dear Ms.Khadija Alkharoussi

Further to your letter regarding your order on November 12 , please accept my apology for the late . I sincerely regret the late delivery we have some problems.

We always strive to ensure your order faster we work hard to solve the problems and deliver the order soon as possible .

In addition we offer for you voucher 75% discount you can use it for one month only . We hope you will enjoy the shopping in our website.

Please contact me if you have any question or comments . I look forward to hearing from you.

Yours sincerely
Nancy Miles

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Dear Khadija Alkharousi

Further to your email regarding your order on November 12. Please accept my apology for your late order. I sincerely regret the late delivery. Unfortunately, we have customs problems.

We always strive to ensure deliver your order faster. In addition, we work hard to deliver the orders as soon as possible and resolve the problem.

Moreover, as a gesture goodwill I am enclosing a coupon code 50% on all our products for a month. We hope that you will enjoy your shopping with us.

Please contact me if you have any further questions.

I look forward to hearing from you.

Sincerely
Nancy Miles