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This is my assitant front office manager.

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This is my assitant front office manager.

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Pic 2 : assitant manager

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Last day at F.O office in Glory Beach Resort(24/7/2017)

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Last day at F.O office in Glory Beach Resort(24/7/2017)

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Its my last day at front office and it was a quite emotional day for me.
Today, i done check-in and out guests and lodge-in and lodge- out key cards just like always because these were a common duties or works at front office. What encourages me to work at front office is we met different kinds of peoples everyday. Thats the interesting part working at front office. Of course, different peoples bring different experience to us especially for me. It was very first time that i worked at front office, handling guest's objections, problems, complaints.
Before i leaves the front office, i thanked every operators who helped and taught me many new and good things. Finally, i thanked my assitant manager Mrs. Yatie for giving me this wonderful oppurnity to work at front office.
Pic 1: these are my front office operators

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Ninth day at F.O office in Glory Beach Resort(23/7/2017)

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Ninth day at F.O office in Glory Beach Resort(23/7/2017)

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I was repeated doing what i was learned and work as a office boy at front office in Glory beach resort. Today is sunday,so, the guests mostly want to check-out. In order to that, my senior operator taught how to check-out or lodge-out key card. Just like always, there were steps to do that so;
1). Receive the key card from the guest.
2). Place the key card on the key card reader device.
3). Go to lodging management system in the computer and choose 'check-out'.
4). Then, click 'Read Card' and click 'ok' in the lodging management system.
5). After that, click 'Yes' to confirms check-out key card and click 'ok' to finish check-out key card.
Just because many guest wants to check-out today, i was done what i was assigned for, which is to check-out or lodge-out key card.

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Eighth day at F.O office in Glory Beach Resort(22/7/2017)

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Eighth day at F.O office in Glory Beach Resort(22/7/2017)

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Today was quite hectic day for us at front office because today was saturday, a busy day at office.
There were many guests today whose want to check-in so, my trainer or senior operator Mr.Sutha and Mrs. Yatie, manager, tasks me ti work as a bellboy today.
I was worked alongside with a senior bellboy . He told me to talk nicely and always give smile to guests. He also advised me to tried solve guests question and give information about this resort.
I asked guest room number and deliver their things and luggages to their rooms with using luggage trolley. I was thanked by most of the guests for my good service.
Today was busy day, so i was always on the move. But, one important thing that i learned today was about the map or location of the blocks and the rooms.

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Seventh day at F.O office in Glory Beach Resort(21/7/2017)

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Seventh day at F.O office in Glory Beach Resort(21/7/2017)

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Just like other days, i work as a office boy. I was tasked recycle unwanted and unused key card covers. I was erased the written room numbers on the keycard cover with using correction pen and tape because there was insufficient key card cover available today. After that, just like always i check-in and out guest with help from other senior operators.

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Sixth day day at F.O office in Glory Beach Resort(20/7/2017)

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Sixth day day at F.O office in Glory Beach Resort(20/7/2017)

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Today,i learned how to check-out guest in the front office system.
First, receive key card from the guest once again say thank you and please come again.
Secondly, press num 3(cashier) for check-out the guest.
Enter the working shift number which is 1 for morning shift,2 for evening shift and 3 for night shift.
After that, enter the room number and click 'ok'.
Then press'K= key,C=continue, Y=yes, Y=yes or N=no for print out or not the billing receipt from the system.
Finally, ask the guests to check their billing details and tell them sign if all is done.

It was difficult for at the very first time to check-out guest. The operator told me to memorised the key codes so, never confused and forgets the codes.

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Fifth day at F.O office in Glory Beach Resort(19/7/2017)

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Fifth day at F.O office in Glory Beach Resort(19/7/2017)

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On my fifth day, i have learned new and important work at front office, which is check-in guest.
Well, there few steps must follow when check-in guest which was taught me today on fifth day by my trainer or operator.
1). Ask for details such as their name and booking number if they booked room online.
2). Look for or search for the particular guest name and booking number on the files which normally prepared by sales department or senior operator.
3). If i didnt find any booking receipt or invoice at the files in the office, i must look for in computer online booking system and print out the the booking slip.
4). Then, ask the guests to fill some details such as their ic number, phone number,address, vehicle number and email address.
5). Search for available clean room according to guests needs.
6). Take empty card and lodge the card to the room number for the guests.
7). Then, print wifi receipt which is contains the username and password for guest's respective room.
8). Give breakfast receipt and explain guest where and when they can get their breakfast.
9). After that, write the room number, breakfast receipt number, number if breakfast pax or packages on the log book for future use.
10). Finally, i must say 'thank you for choosing glory beach resort'with a warmful smile.
Today i learned new thing which is to check-in guest and it was most important work or job in front office. It was little difficult for me to do so because i was newcomer but it was really good experience

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Fourth day at F.O office in Glory Beach Resort(18/7/2017)

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Fourth day at F.O office in Glory Beach Resort(18/7/2017)

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Its a fourth day to me for work in trainee actually in F.O Glory beach resort.
My most important task today is work at F.O is work as a office boy all the time. Collecting, searching, arranging files,helps other operator in their work.
These works or experience taught me how to be systematic in managing documents and important files.
Besides arranging files, i also take care the calls and transferring it. At the same time, i also handles guests objections, problems and gives information thay requires by the guests.
This is my work and what i done today and its was a quite day in office.

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Third day at F.O office in Glory Beach Resort(17/7/2017)

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Third day at F.O office in Glory Beach Resort(17/7/2017)

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The third day was a bit difficult and different for me because my trainer who is F.O operator taught and tasks me to lodge-in key card for resevation guests especially for group travelers or tourists. There were always some steps to lodge-in key card for reservation group guests.
1). Print out group reservation slip or receipt from the F.O system.
2). Look for and highlight the rooms so i will be not confused by the index andcan clearly noticed the room number.
3). Take out some empty key cards and list it up the room number in ascending order, according to the reservation slip. So, it was easier for me to lodge-in key card afterwards.
4). Go to the lodging management system and select all the room number from the reservation slip.
5). After finished selecting all the room numbers, apply or enter some details such as guests name and theirs departing date and time.
6). Then, place the empty cards one by one on the card reader or scanner device to lodge-in key card. I repeated this step until all the group reservation rooms successfully lodge-in or registered to key card.
7). Take all the registered key cards and put those cards into a file holder to keep it safe and for future use.
This is what i have done and learned on my third day at front office, thanks to my trainers, operators Mr.Sutha and Miss Chris for taught me new things. It was good to me for get something new at my workplace

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Second day at F.O office in Glory Beach Resort(16/7/2017)

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Second day at F.O office in Glory Beach Resort(16/7/2017)

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On the 2nd day, i hv done the same work as my first day which is to answer all the calls and transfer them to right department and person. It was a good experience for me to do this kinf of work,it helps me to deal with different kind of peoples. Not only that, it helps me to improve my speaking abilities.
Besides that, the senior operator Mr.Sutha taught me about the room type or room rate and the room status. There were codes to recongize the room type and status of the room.
(ROOM RATE OR TYPE)
1. 1BR=single bedroom
2.2BR=two bedrooms
3.3SB=three bedros with seaview
4.3DV=three bedrooms with direct seaview.
5.PENT=penthouse.
(ROOM STATUS)
*VC=vacant clean means that the room is clean and ready to occupy or use
*VD=vacant dirty means that the room is dirty or uncleaned and not ready to occupy
*VM=vacant maintenance means that the room is under maintenance.
This is what i learned on my 2nd day at front office.

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First day at F.O office in Glory Beach Resort(15/7/2017)

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First day at F.O office in Glory Beach Resort(15/7/2017)

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Its a very first day of my SIEP training. I have allowed to work at the front office in Glory Beach Resort just for two weeks. Normally many resorts and hotels never allow newcomers to work at front office without any practice or practical and trainings. But this resort has offer two week job at front office just because i have worked at that before i entered university and i have a good bond among them.
On the first day at front office, i was introduced to others staff by trainer who is assitant manager at front office. Working at F.O is all about answering and wisely handling guests or tourists objections and problems. In order to that, the very first thing tahat i have learned and done at F.O is answer the call from the guests and transfers the call to the right department or the right person. There were a some proper steps to answer and take the call;
1). Must greets guests before says anything.
2). I must say 'Glory Beach Resort' to the guest.
3).Ask them what is their problem or reason of their call by asking them "how can i assist or help you sir or madam?".
4). Then, transfer the call to the right department or to the right person according to the guest needs.
5). Say thank you for waiting and for their call.
This is what i have done and learned on my first day at front office.
Thank you.