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https://www.youtube.com/watch?v=q4uLM0K2y7I

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Time passed is so fast, and it came to the tenth day of work. After these few days working in hotel industry, I found this industry is not as simple as I thought. Everything must be done with care for avoid problems or complain happened. Cleaning is not clean or lack of courteous service, it will be complained by the guests.
As a conclusion, every job or task have their difficulties, just do everything with your heart. I make sure all the things can be handled well.

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Today is already day nine for me to continue my work. Maybe because of upcoming holiday which is “Hari Raya Haji”, a large number of tourists or customers are travel to Ipoh.
Along with this situation, naturally in the hotel industry is become more popular in that destination. At the same time, have a lot of guests come to my work place which is “PULAI CITY HOTEL”.
Although my task given is similar as before, because of large of customers, it make me need to clean room and serve customers faster. No matter the timing for check out hotel is constant and we have enough time to make clean, we still need to dedicated work and remain the quality in our service line.

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Today is the eighth day of my work in “PULAI CITY HOTEL”. A constant working range make my skill to in charge a hotel’s activities become more better. Which the task given are similar as before such as make room clean, help customers to check in and check out. Because of lack of employee, my task is become more busy today. Even so, I also learned a lot of knowledge from this situation.

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Today is the seventh day of my work. With the careful teaching about check in process of my partner yesterday, I was given the opportunity experience making check in process today. My partner will giving support me to run this process.
Of course, my first performance is not very smooth, happened on  communication and introduce product or services to the customers. Luckily my partner give a helping hand in time, so that I can avoid major problem happened.

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Unconsciously came to the sixth day of work. My task given is still maintain the same which are similar as before.
At the same time, my partner had teach me about knowledge to manage customers to check in hotel. “PULAI CITY HOTEL”  has various types of room which are deluxe double or twin room, superior double or twin room, economy single or twin room and deluxe or superior family. Each types of room has it’s characteristics and we will introduce them to the customers.
After customers make decision, we will request them for giving ID card and money. Then we will making the process and pay back the ID card also room’s key to the customers. At the same time, we need to explain some rules before led them go to the room.
Today learning
-Deeper understanding each type of rooms
-Learn to help customers making check in process

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Today is the fifth day of work in “PULAI CITY HOTEL”. My work is also inseparable from cleaning room. After a few days of continuous cleaning room, I think my cleaning skill is gradually increasing.
Other than that, I had learn something new about how to arrange the instruments in the counter. Before making arrangements, we must understand each information and use if the instruments. Then we can make the arrangements.
Although the instruments or stationery using for record customer’s and hotel’s information are not complete and modern, but we still need to arrange property for run activities become more smoothly and better. Avoid when need to use it then cannot find it in a short time and cause this thing to be handled improperly.
Today learning
-Increase skill on making cleaning
-Learning to arrange instrument
-Study to understand each instrument
-Understand about the important of arrange instrument

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Came to the fourth day of work in “PULAI CITY HOTEL”. As usual, I have to make room clean after customer check out the room. Before cleaning the room, I have the chance to study about the procedure to help customer check out.
As a service person, we are obliged to remind guests to remember pack their luggage and personal items before making check out and leaving the hotel. Then, we will to request customers to hand out the key and we will write down the timing for customers check out because over the check out time, we will charge them. Lastly we will recorded customers successful check out.
Today learning
-Learn about check out procedure
-Understand the important of each step in check out procedure.
-Study to record customers check out.

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Today is my third day working at “PULAI CITY HOTEL”. In order to have better skills on make room clean. I once again ask my partner how to properly clean.
I want to ensure that guests have better comfort and the equipment in each room needs to be put back in place.
Then, my partner has teach me to learn and master the information or system about the hotel. Every customers to register or check in in hotel, we must to record their information. Although without modern system like computer, but they have accrued and neat to record its.
Today learning
-Increase skill on clean room
-Learn to understand information book about customers
-Study how to record customers information

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As time goes by, I have come to work the next day. Because of I still as a new staff in “PULAI CITY HOTEL”, the duty that I done today can be saying as similar with yesterday. The only difference is this time I finally started cleaning room with my partner.
From preparing materials in stock room to clean room activities until the task completion. She carefully lead me to complete the task. No matter how many mistakes I made, she still taught me very generously.
At the same time, when customers are coming to the service center request for help, I am honored to see how my partner communicate with customers and solve problems one by one. Learn from all the attitudes as a consultant on services center
Today learning:
-Learn to use variety of cleaning tools in different situation
-Right ways on the cleaning task
-Study how to communicate with customers
-Learn attitudes as a consultant on services center

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Today is my first day working at “PULAI CITY HOTEL” which located at Simpang Pulai, Perak. This hotel is belong to a budget hotel which the price of product and services is suitable and cheaper than other hotel in that area.
Firstly, when I go to work, boss will nicely gather all the staffs who are on duty at that time and make a simple introduce about each other’s.  After that, boss instruct me to follow a staff to know and understand about the whole hotel. Regardless each department, system, rule or other else, the staff will introduce its to me one by one.
After a period of time, exactly the time for the customer to check out. At this moment, the staff will bring me to that room. She commended me stand at side to look and study on how the right way to make clear and which cleaning products should be prepared.
Today learning:
-Communication and make friend with staff
-Try to familiar with operation of the hotel
-Understanding about each department
-Study to make room clean