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Stimulates that process improvement must be done based on the scientific method, the closest to the problem. This implies that ‘frontline’ workers are empowered to make improvements to their own jobs.

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This rule specifies that every service process must flow along a simple, specified path. The specified pathways should involve as few steps, people and delays as possible.

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States that every connection in the process must be direct and binary (yes/no responses).

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All work must be specified according to content, sequence, timing and outcome.

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They do concerts and creative projects

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Rituals

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Develop their works

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Satisfy customer needs

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Mission

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Manners

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Rules

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Corporate attitude

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Secrecy

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Quality

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Improvement of learning

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Teamwork

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Toyota company

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Characteristics of organizational  culture