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Muhammad Nurarief Affendy bin Mohamed Salleh, Mohammad Syahmi Azwar bin Samsul Bahri, Muhammad Alif Hakimie bin Mohamad Rosli

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Muhammad Nurarief Affendy bin Mohamed Salleh, Mohammad Syahmi Azwar bin Samsul Bahri, Muhammad Alif Hakimie bin Mohamad Rosli

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Movie: The Hitman's Bodyguard
CRITICAL INCIDENT

SCENE 1

Theory: Consideration during professional interaction (politeness)

Michael Bryce thanks Mr. Kurosawa for understanding and accepting a change in the original plan.

Feedback: Positive

SCENE 2

Theory: Being respectful to other races

Michael Bryce wishing Mr. Kurosawa to have a safe travel in Mr. Kurosawa native language. He also bows to show respect toward Mr. Kurosawa.

Feedback: Positive

SCENE 3

Theory: Formal workplace interaction (proper attire)

Formal appearance in the court where the defendant and others were all wearing proper attire according to the court dress code.

Feedback: Positive

SCENE 4

Theory: Formal workplace interaction (Improper language)

Mr. Kincaid uses improper language and racial slurs during a formal negotiation about his wife's immunity.

Feedback:  Negative

SCENE 5

Theory: Informal workplace interaction (Hierarchical relation)

Director Casoria reminding Agent Rousel on the importance of the extraction of Mr. Kincaid.

Feedback: Positive

SCENE 6

Theory: Interpersonal communication

Michael Bryce does not respect and acknowledging Mr. Kincaid position as his client and neither does Mr. Kincaid. Both proceed to exchange profanity in which escalates to a brawl.

Feedback: Negative

SCENE 7

Theory: Informal workplace interaction

Lack of teamwork between Michael Bryce and Mr. Kincaid due to failure to follow orders

Feedback: Negative

SCENE 8

Theory: Interpersonal communication (Respect religion)

Mr. Kincaid, although a brutal hitman still behave well in the van full of nuns when he hitched a ride to the airport and even participating in a sing along with them through the journey.

Feedback: Positive

SCENE 9

Theory: Indirect communication

Michael Bryce contacted Agent Roussel on the phone and speak with a good manner and proper tone during his apology in order to relay the message clearly.

Feedback: Positive

Video:

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Theory : The use of words (Negative)
All the Kingsman members’ wearing an appropriate attire during the meeting which shows a great professionalism at work.
Workplace attire is import as Wearing formal office attire increased abstract thinking, essential to creativity and long-term strategizing.
You may have all essential traits to make you successful at work, but dressing well at office can keep you ahead of your peers. A well-dressed person quickly catches attention. A book should not be judged by the cover – but doesn’t a great cover draw you towards it?
1.Being well dressed positively influences your thoughts about yourself
2. Changing how others perceive you
3. Make a better first impression
4. Dressing well  improves your physical attractiveness

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Nur Syafiqah binti Jasni & Nurul Fatihah binti Mohd Noor

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Nur Syafiqah binti Jasni & Nurul Fatihah binti Mohd Noor

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TV Series : Greys Anatomy Season 14

Positive
1) Listen attentively
The interviewer are keep on listening and be attentive when others are speaking during the interview session.

2) Non-verbal communication
Candidate 1 have just perfect use of body language such as eye contact and smile that enhance the communication during the interview session.

3) Concentrate
Both interviewer and the person who was being interview (candidate 7 ) are put focus and implementing verbal and non-verbal gesture when communicating. The interviewer "nodding" and "smiling" indicates that they are engaged with the candidate during the interview session.

Negative :
1) Not focus during interview session
Candidate 2 is more focus on their handphone rather the interview. The body posture shows that he not in a good posture in an interview session.

2) Low volume/pitch of voice
The candidate 5 is too nervous and she can't controlled herself until she can't speak well and her voice can't be heard by interviewer.

3) Distractions
The last candidate bring along their pet (dog) and distracting the interview session

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Grey's Anatomy 14x04 all Intern Interviews

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Nur Syafiqah bt Abdul Ghani (2017299374 )                                 Nur’Izzati bt Ahmad Zainuddin (2017299294)

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Nur Syafiqah bt Abdul Ghani (2017299374 )                                 Nur’Izzati bt Ahmad Zainuddin (2017299294)

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Tv series: Chicago Fire

Critical incident

SCENE 1
Physical barriers - Responsible on their duty (POSITIVE)

-Two women served as medical helper in that unit does not let the victims of the fire attack in the fire. They achieved bring her to safety zone even they was in shocked and fear condition.

SCENE 2
Emotional barriers - Disobey to his chief (NEGATIVE)

-The fireman saw the boy named Ernie who expected to be cause of the fire. He felt angry and shouted to that boy. When his boss, Boden give warning and controlled his emotion, he shouted back and forget that who is he speaking with

SCENE 3
Physical barriers – Drive in drunkenness (NEGATIVE)

-The driver of the truck was in drunk. He and his team was heading to place of fire. While they  are on their way, they was competed with another fire truck to get reach at the location

SCENE 4
Non verbal language – Know that his friend need (POSITIVE)
-Max saved his trapped colleague, Gebbie in the ruins with the victim even thought their chief not allowed him to do so because he will at high risk later

SCENE 5
Cultural barriers- Give suggestion and obey to order by his chief   (POSITIVE)
-The one of the fireman give suggestion for the solution on that particular situation, but then the chief give the best solution that he taught more efficient and fast.

SCENE 6

Physical barriers- Dawson found her solution (POSITIVE)

- In a swift state of looking for a supply of water resources to extinguish the fire, Dawson found the stores that can give the water supply.

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Nur Syifa Athira Binti K. Azmi & Nurnajihah Binti Sa'ali

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Nur Syifa Athira Binti K. Azmi & Nurnajihah Binti Sa'ali

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TV SERIES: S.W.A.T SEASON 2 EPISODE 7

CRITICAL INCIDENT

SCENE 1

Theory: Consideration of professional interaction

When Officer Reid approach Sergeant Hondo after he force him to stop his car, he do not reply Sergeant Hondo greeting’s and do not have any good interaction between them. He also do not have politeness in his etiquette of work.

Feedback: Negative

SCENE 2

Theory: forms of communication

Before the boss announce the results of the selection between two candidates, he used a proper language even explain briefly how the results been examined. He used proper body language and eye-contact.

Feedback: Positive

Theory: Formal workplace interaction

When the Robert Hicks announced that Street do not get position in SWAT, he act professionally and accept the result without questioning anything. He calmed himself.

Feedback: Positive

SCENE 3

Theory: Formal workplace interaction

This is seen between Luca called his superior, Sergeant Hondo to update the situation briefly since he is in outstation. He used a proper language to tell all the information that the team got. Sergeant Hondo also give his respond towards Luca’s information. He act as a good superior example.

Feedback: Positive

SCENE 4

Theory: Informal workplace interaction

Chris heard about the selection result about Street. She felt sympathies for Street. There is a good relationship interaction between them in the workplace. She even help to calm Street.

Feedback: Positive

SCENE 5

Theory: Interpersonal communication

They had their group discussion regarding their case. Everyone gave respond to each other. They also ask question if they curious about something. In this scene, we can see a good listening skill between them. Receive a quick respond and feedback in the discussion.

Feedback: positive

SCENE 6

Theory: Informal workplace interaction

Hondo ask Luca about Street condition. He worry if Street going to do something out of control.

Feedback: Positive

SCENE 7

Theory: Interpersonal communication

Robert Hicks and Jessica rushed into the room and used improper tone of voice. He should control his tone so that the situation will be still under control.

Feedback: negative

Theory: Consideration for professional interaction

Mr. Richard Tucker made his own decisions to pay for hostage’s ransom. He acted selfish by not listen to Jessica and Hicks advice. He should asking opinion before he did it.

Feedback: negative

Theory: Essentials of communication

Luca rushed into Jessica’s room without knocking first. He just ambushed in and inform them about Lauran’s phone.

Feedback: negative

SCENE 8:

Theory: Forms of communication

Officer Reid does not used the proper body language when meet with Sergeant Hondo.

Feedback: Negative

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Nurul Anina Ashyqin bt Amran & Siti Aisyah bt Seraimie

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Nurul Anina Ashyqin bt Amran & Siti Aisyah bt Seraimie

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Video excerpt : Crazy Rich Asians
Positive
1. Mrs. Eleanor Yang gave a proper introduction about herself to the receptionist.
2. Mrs. Eleanor Yang showed her professionalism even the receptionist was greeting rudely towards her.
3. The former owner of the hotel apologised to Mrs. Elanor Yang and explained about her to the receptionist.

Negative
1. The boys spread the dirt on the floor. The hotel don't have proper floor mat.
2.The receptionist greet the guest rudely.
3. The worker doesn't allow guest to make a single phone call.

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Nurfarahin binti Zaidi & Hanis Nabilah binti Shari

1. Listen attentively (Positive)

Eggsy give his attention by listening carefully on what harry teach him on how to use cutlery.

2. Professionalism at work (Positive)

All the Kingsman members’ wearing an appropriate attire during the meeting which shows a great professionalism at work.

3. The use of words (Negative)
Eggsy use the four-letter-word (cursing word) in their meeting.

4. Modulate voice appropriately (Positive)
During the dinner with the Royal family of Sweden which is his girlfriend’s family, Princess Tilde, Eggsy behaved and used an appropriate voice with them.

5. Non-verbal communication (Positive)
The eye-contact and body language/posture between Ginger and Merlin shows good communication interaction.

6. Emotional barriers (Negative)
Eggsy mad at Harry because he shot their partner without giving any clue and reasons.

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Amira bt Jasmani & Nur Anis Amira bt Khamis

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Amira bt Jasmani & Nur Anis Amira bt Khamis

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Assalamualaikum Dr Sheha. The movie that we choose for movie critique is Rampage(2018)
1. Positive (Professionalism at work)
How Davis control the situation when the gorillas were making a scenes.

2. Negative (Negative thinking) Connor doesn’t listen to his seniors advice because he doesn’t trust them

3. Negative (Bad attitude at work) Brett Wynden have a poor anger management by destroying the office equipment

4. Positive (Being firm to negotiate)
Davis have a great negotiation skill when he’s trying to negotiate with Dr. Kate Cadwell

5. Negative (Not polite at the workplace)
Brett Wynden doesn’t greet the FBI agent properly

6. Positive (Consideration for professional interaction)
Claire Wynden greet the FBI agent and said that she will give a full cooperation

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Nur Husna Ahmad & Nurul Nadia Jaafar

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Nurhasya Hazirah binti Mohd. Ismail & ZUhrah Aini binti Sulaiman

CRITICAL INCIDENTS:

Scene 1

1.       Aggressive Communication (negative)

- Nolan Sorrento try to dominate others, criticize, blame, or attack others, have piercing eye contact and an overbearing posture and not listen well to their employees.

2.       Verbal Communication (positive)

- Formal communication was used in the meeting. It is a downward communication where Nolan Sorrento ask FiNale Zandor to talk about their stock price of business.

3.      Unprofessionalism at work (negative)

- One of an employee show unrespect attitude to his boss during meeting.

Scene 2

1.      Interpersonal Communication (positive)

This form of communication takes place between two individuals there are

- James Halliday and Odgen Morrow when they are talking about Halliday’s date.

2.       Non-verbal Communication (positive)

- Odgen Morrow gesture, posture, facial expression and eye contact towards James Halliday’s date story.

- Nolan Sorrento gesture, posture and behavior/attitude towards James Halliday.

3.   Phatic communication/small talks (positive)

- James Halliday talking about his first dated to Odgen Morrow.

Scene 3

1.      Professional Behavior at work (positive)

- Wade Owen Watts (Parzival) and Daito use the trick by the games to request their friend Samantha Evelyn Cook from Nolan Sorrento.

2.       Paralanguange nonverbal Communication (negative)

- Nolan Sorrento (show facial expression) was surprised when Parzival and Daito were in his company room and carry weapons.

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Ruzana Binti Abd Hamid & Nurul Shafika Binti Mohd Nasir

CRITICAL INCIDENT
POSITIVE:
1. Respect
Tonya Harding shows respect towards the judge. Tonya shows politeness when   she let the judge speak and finish his words even she use the word of "Your Honor".

2. Good appearance
Tonya Harding follow the rules in the courtroom to wear neat, clean clothes in formal way.

NEGATIVE
1. Impolite
The judge did show respect toward Tonya Harding which the judge was interrupt during Tonya Harding defend their self.

2. Talk Back over judge
Tonya Harding talk back towards the judge when the judge sentence the punishment.

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Nurhasmira Roslan & Nurul Asyikin bt Khairul Anur @ Anuar
CRITICAL INCIDENT :
1. Professionalism at work (reliable & accountable)
- Jonas did the best justification according to the situation.
-Dr.Heller admitted his mistake.
2.Phatic communication/small talks
-Dr. Zhang introduced Mac to Mr.Morris, Lori greeted Mr.Morris , Mr.Morris asked  Lori about her experiences.
3.Communication Barriers in the work place (Different in Perception & Personality)
-Dr.Heller did not respect Mac's opinion.
4.Non-verbal communication
-Dr.Zhang's gesture , facial expression and eye contact towards Suyin.
5.Aggressive communication
-Suyin blamed Jonas on Toshi's death and criticized his action.
6.Professional Behavior Expectations (Do not have social responsibility).
-Mr.Morris told them that he had already informed the authorities about the incident but it was actually a lie.

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CRITICAL INCIDENTS:

Negative:

1.      Non-verbal Communication

Frank Dawson gesture, posture and behavior/attitude towards Lucy Mirando the CEO of the company.

2.      Aggressive Communication

Lucy Mirando blames Dr. Johnny Wilcox completely on their poor rating of the company project.

3.      Non-professionalism at work

Dr. Johnny Wilcox doesn’t show his professionalism at work by coming to the office with improper attire.

Positive:

4.      Verbal Communication

Formal communication was used in the meeting. It is a downward communication where Lucy Mirando ordered Jennifer to do everything that she has planned.

5.      Interpersonal Communication

Lucy Mirando develop this theory by her decision making skills. This can be seen at the end of the video excerpt.

6.      Professional Interaction

During the meeting, the employees show professional etiquette, appearance and politeness when their CEO was talking.

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Please post the videos and the template that you are required to fill in.