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We would like to inform you that at the moment the internet is still out of action.
The essential work has been carried out by community fibre(our internet service provider ) and unfortunately we do not know at what time it will be back in service and we will keep you updated for any changes  by the engineers who conducting the work. We know how essential internet connection is for you.

We are sorry for any inconvenience this may have caused.

Kind regards,

Concierge Team

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Disruption of Air Conditioning system

Dear Residents,

Engineer will be on site today to carry out an investigation on the air conditioning system as we have received reports that some apartment air conditioning are  not working properly

Once we receive update from the engineers we shall reach to all residents via this platform.

Kind regards

RMG Management

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Disruption of water supply on 13.07.2021

Dear Residents,
Engineers will be on site on 13th July to carry out essential repair works in block B. Works will commence at 9.00am and are scheduled to finish at 14.00pm. During this time there will be a disruption of water supply and all taps in kitchens and bathrooms should be left closed and plugs left open to prevent any instances of flooding. We apologise for any inconvenience this may cause and ask that you check with the concierge desk for any updates during the day . Please do not hesitate to contact the Property Manager Steve Drake on 01992 507180 or email steve@hscpm.co.uk.

Kind regards

Management at HSCPM

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Dear Resident,

It has been brought to our attention by several residents that a strong smell of cannabis was felt on the 9th floor of the communal garden and 13th-floor rooftop garden.
We need to remind you that, as per your tenancy agreement you should not smoke and consume alcohol anywhere in the communal areas let alone smoke the illegal substance within the complex. Please refrain from doing so out of respect for other residents and to comply with health and safety regulations by the lease. Failure to do so will result in losing your tenancy agreement and being reported to the police.

On the other note, there is some remedial work going on at the reception area.
The work will be carried out for several days. The work is essential and we would like to apologize for the inconvenience this may have caused.

Kind regards

Hurford Salvi Carr Management

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Dear Residents,

This is just to inform you that planned work on the balcony lights  was suddenly postponed due to unforeseen circumstances.
The new starting date was set by  developer  as  Wednesday 28 of April and will last for a week and a half  until all fitting of a balcony lights and a plates are rectified. Please let us know at your earliest convenience when would be most suitable time to allow the contractor to access your apartment.
Thank you for your cooperation in this matter

Concierge team

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Dear Residents and dog owner

This is the second time around that we are writing to you about persistent dog fouling on the 9th floor communal garden.
After our patrol this morning in the communal garden 9th floor, we have noticed that there was a lot of dog excrement, mainly loose without being picked up.
Please can we remind those of you who own a dog that they should be kept an eye on their pet and should not be allowed any of our communal grassed areas around the block to be used as your pet toilet.
Failure to comply with the request will take tenancy breach action with those individuals who are not taking full responsibility of their pet and the outcome would result in you being asked to remove the dog from the premises.
Should you need to discuss the matter with the management or know who the dog owner are that are not responsible pet owners please come to se us at reception.

Thank you for your cooperation

Kind regards

Management at Hurford Salvi Carr

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Electricity is back

Dear Residents,
The power is restored at last. It took much longer than we are promised by ESP electricity supplier. We would like to thank you for your patience and understanding.
Should you have any issues please do not hesitate to contact us at reception desk.

Concierge Team

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Electricity outage,

Dear Residents,

You may be aware that at 16.30 today there was an electricity outage affecting the whole building and adjacent areas. When we called the Uk power supply they told us that the electricity will be restored between 19.00-20.00 p.m. tonight. We will keep updating you throughout our portal or reception desk but with limited access as most of our duty phones and desk computers are down due to that electricity cuts.
We urge you not to turn your tap on and leave as this may cause a flood to your apartment or apartment below once power is restored and the plants started working again. As soon as we get to a normal state we will contact you and inspect the communal area to make sure that you are safe and that you can resume your life.

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Dear Residents,

We are delighted to announce that as per government guidance we will re-open all communal areas and facilities tomorrow, Monday, 12 April 2021. This includes the gym, swimming pool, jacuzzi, cinema, lunge and playroom.

We ask you to continue to adhere to the government guidelines of social distancing over the coming weeks until further announcement on this topic.

You can book the gym, swimming pool and cinema via the online booking tool
https://vello.fi/theroyalmintgardens

House rules for our facilities are the following :
Gym : Maximum 5 people concurrent
Swimming pool and Jacuzzi maximum 2 people or 1 household
Cinema: maximum 1 household per session
Lounge: keep required distance and wear facemask just like in all other part of the building
Should you have any question, please refer to the Gov.uk Covid website and ask our Concierge Team, who will be more than happy to assist you

Kind regards

Concierge Team

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Dear Residents,

This is just to inform you that Midgard( developer) will carry out a necessary repair on the ceiling in the reception area  The repair will last several days. In order to carry out the repair, the tower scaffolding will be erected in order to reach the affected area. There will be minimum disruption to the residents and visitors into and out of the building. The section of the affected area will be cordoned off. You will be informed about the progress of the work via padlet or at the reception of RMG.
We apologize for any inconvenience this may have caused.

Concierge Team at RMG

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Dear Residents,

It has been brought to our attention that a small minority of residents continuously challenges the rules on the usage of the 13th floor roof garden Block C.
We would like to remind all residents that the gardens is for them to enjoy in a responsible manner and not to use it for disturbing the other residents by inviting a large group of people for the commercial purpose or drinking and smoking and tipping cigarette butts over the safe enclosure. Should this  continue and if you disrespect social distancing during the lockdown you would leave us with no other choice but to inform the police. There is a hefty fine and possibility of revoking the tenancy agreement. We are here 24/7 and should you need a clarification of the rules and any other advice we would be more than happy to help you.

HSCPM Management

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05.03.2021 - Mechanical Annual Services in Apartments

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05.03.2021 - Mechanical Annual Services in Apartments

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05.03.2021 - Our Guide to Balconies and Communal Roof Gardens Fire Safety

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05.03.2021 - Our Guide to Balconies and Communal Roof Gardens Fire Safety

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19.03.2021 Essential work to be carried out at plant(chillers) room

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19.03.2021 Essential work to be carried out at plant(chillers) room

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Dear Residents,

This is to inform you that essential maintenance work will be carried out for two consecutive days (Monday&Tuesday 22 and 23 March 2021) in our plant/ chillers room.
During that period there will be no A/C distribution to the residents

We apologise  for any inconvenience this may have caused. As soon as the maintenance work has been done we will inform you via portal or at the reception desk

Thank you in advance for your patience and cooperation

Concierge Team at RMG

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Dear Residents,

I hope you are all well. This is just to inform you that the main reception floor polishing has been rescheduled for yesterday to today at 20.30pm

One of the lifts will be put out of order but the other will still be available to use.

The work will start today at 20.30pm and it will be for the next 3 days to finished on Thursday 04/03/2021.
Apologies for the inconvenience this may cause you.
Kind regards
Dragan

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Dear residents and dog owners,
please do not use the roof gardens for your dog fouling. We note that a lot of fouling materials are thrown behind the planters on the roof gardens. We kindly ask that this stops.

Dog licenses are not permanent and can be revoked if we continue to have issues with dog fouling.

thank you

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Dear Residents
On Monday 1st of March 2021, a cleaning company will carry out polishing and resurfacing of the tiles of the Block C lift.
The lift will be out of action from 0830a.m. until 12.30p.m.
Also at 20.30,same day the main lobby area will be polished and resurfacing.
There will be a limited access to lobby area while the work is being carried out.
Apologies for the inconvenience.

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Dear residents,
This is to inform you that at he moment we are having an active leak on the 7th floor (Block B) We have reported it to the defect team who are working tirelessly in order to rectify the issue as soon as possible.
We will keep you updated about the leak throughout the day at reception desk..
Please do not hesitate to contact us should you need any help and assistance in this matter.

Kind regards
Concierge team

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Welcome to Royal Mint Gardens Comms Platform

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Welcome to Royal Mint Gardens Comms Platform

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Good evening,
This is our first post.  We will be using this platform to let you know what is going on in the building that might be of interest to you.