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One of the reliable approach to find great employees is through high position workers. They can act as a referral to spread the news about open positions especially positions which requires a specific experience or knowledge. They could spread the news through their social media such as Facebook and LinkedIn. However, social sharing should not feel like yet another duty tacked on to the job description. When it is implemented properly, a social sharing program should feel like a natural extension of the employee’s existing social media activity. Employees might have the potential to be a persuasive and authentic voice for Hilton.

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This level is closely related to the personality and the philosophy of the hotel’s manager. The sense of achievement and personal growth in the hotel can help to gain more knowledge and being more creative. For example, Hilton provides trainings for the hotel managers to enhance their knowledge about how to manage subordinates and develop strategies for the company to achieve the hotel’s goal. As for guests, they can create new experience when staying in the hotel. For instance, Hilton provides classes with a chef or bartender to learn new skills and plans different activities to interact with the guests.

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Esteem needs is separated into two groups which are the need for respects from others and the need for self-respect. The need for respects from others are based on the reputation of the hotel, recognition in worldwide, the status of the hotel, high expectation and attention by guests and shareholders. On the other hand, the need for self-respect can be contributed by the geographic location of the hotel. For example, Hilton is located at the city centre of Kuala Lumpur, Petaling Jaya, Kuching and Sabah. Besides, special services such as spas, wedding ceremony, graduation ball, meetings can help to improve the hotel’s image and status. Social networking websites such as Facebook, Twitter, or online booking website can help to spread news about the hotel and ongoing events in the hotel. Hence, this can hep to generate confidence towards the hotel. 

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The need for friendship, belonging and love is to maintain relationship between each other and feeling accepted by the rest of the group. Hilton organizes a Team Member Appreciation Week which to reward and thank employees for their hardwork. This event is to update employees on the business and to call out high-performing team members. The sense of belonging in the organization is an achievement to the employees and this helps to build sustainable, trustworthy relationship. On the other hand, Hilton delivers a home-like atmosphere to satisfy and delight guests during their stay in the hotel. 

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2. MASLOW HIERACHY THEORY THAT IS FOUND IN THE ORGANIZATION 

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2. MASLOW HIERACHY THEORY THAT IS FOUND IN THE ORGANIZATION 

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Protection and security is needed in a hotel to protect the safety of the employees and guests. Security protections such as allocating safe deposit in each room can allow guests to keep their expensive belongings. Furthermore, 24-hour CCTV and security guards patrolling around the hotel to keep the safety of the guests and employees. First-aid kits are available at each corners and lifeguards are keeping an eye on guests around the swimming pool to avoid accidents happening. Hilton provides immediate medical services so that the hotel guests can receive medication if emergencies happen. On the other hand, Hilton provides family package offer and also cribs for toddlers during their stay.

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Physiological need is the most basic need at the base of the pyramid. A hotel provides facilities such as air-conditioning, Wi-Fi, services, and most importantly hotel reception. Hilton Hotel, Malaysia’s human capital is a hotel’s heart and without it, the hotel could not survive. Besides, Hilton welcome guests serving drinks and tit-bits while guests are waiting to check in. Clean, clear flowing bottled water is provided in Hilton so that guests are always hydrated throughout the day. A clean and tidy room is very important for a hotel and hotel guests. Hilton decorates their rooms with fresh flowers or freshener because they focus on the scent of the room, believing that smell can reduce stress and customers would feel more satisfied towards the hotel.

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QR codes are two-dimensional barcodes that can be placed anywhere. Consider adding a QR code for someone to apply from their phone or encourage the potential applicant to enter the business for more information. Besides, creating the QR code itself is practically free and an affordable way to recruit potential employees. Upon seeing a QR code, it appeals to mobile users’ curiosity and they will have the urge to scan it, just to find out where it leads. You never know one of Hilton’s current guests could prove to be a future great employee or have a referral for Hilton.

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Hilton Hotel, Malaysia has developed an extraordinary system of high-tech technologies and experimental solutions which are known as the Hilton Performance Advantage to maintain a competitive advantage. This integrated system act as an important component to drive increased business and lower operating cost, without compromising quality. The involvement of the well-known people in the industry along with forward-thinking strategies assists Hilton Hotel to enhance guest experiences and maximizing profit. The Hilton Performance Advantage is a powerful resource for Hilton as it provides vanguard support to drive Hilton Hotel efficiency and effectiveness.

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5. NEW WAYS OF RECRUITMENT AND SELECTION FOR HILTON HOTEL

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5. NEW WAYS OF RECRUITMENT AND SELECTION FOR HILTON HOTEL

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Organizations are relaying more and more on problem-solving teams to help solve organizational problems. Hilton’s employees from the same department meet for a few hours each week to discuss ways of improving quality, efficiency and environment of the hotel. This type of team is imperative to solve daily problem that arises to maintain the standard of Hilton. Besides, employees of this team can share ideas or offer suggestions on how work processes and methods can be improved. Therefore, work can be completed in a more effective way.

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Cross-functional team are composed of employees at about the same hierarchical level, but from various work areas, who come together to accomplish a task. It allows employee from diverse areas within an organization to exchange information, develop new ideas, solve problem and coordinate complex project. A team of this composition has the potential to implement significant improvements throughout the organization. Thus, it is important for large scale organizations such as Hilton to invent better design or deliver highest level of service for their guests.

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4. TYPES OF WORK GROUP AND TEAM IN HILTON HOTEL

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4. TYPES OF WORK GROUP AND TEAM IN HILTON HOTEL

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At the present time, Hilton Hotel, Kuala Lumpur has been showered with numerous awards such as Best Business Hotel in KL since it started to operate. By cause of the supreme lifestyle hotel, Hilton Hotel provides various types of stylish rooms and suites which are designed with relaxation and convenience in mind. Hilton Hotel constantly redefines the art of dining with the introduction of fresh concept dining outlets, pairing exclusive gastronomic excellence with flawless hospitality. Unique food choices are provided, not only for the hotel guest but for selective diners who are searching for a gourmet meal. Hilton Hotel presents a magnificent and sophisticated event space which are ideal for private cocktails party, high-level corporate events.

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The ultimate lifestyle hotel, Hilton Kuala Lumpur showcases stylish rooms and suites, gastronomical excellence, an elegant spa, and magnificent event space in the heart of the vibrant KL Sentral area. Towering 35 floors, right next to the Nu Sentral shopping mall, this Kuala Lumpur hotel is a destination in itself.

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As the most recognized name in the industry, Hilton’s iconic “Take me to the Hilton” slogan had popularized among the travellers around the globe for nearly a century. With its innovative approach to products, amenities, and service, Hilton Hotels Corp carve out its own niche within the saturated market and identified as the global leader in hospitality. Hilton accelerates its drive to franchise their unique and distinctive hotels to expand its brand across Asia with the most populates and developed cities. Malaysia welcomes its Hilton branded hotels located in Sabah, KL, Kuching and Petaling Jaya which makes traveling easier with their smart design, innovative dining concepts, and authentic hospitality.

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Hospitality- Hilton is passionate about providing extraordinary guest experiences.
Integrity- Hilton develops with strong moral principles and constantly doing the right thing.
Leadership- Hilton has proven to be the leaders in the competitive industry and communities.
Teamwork- Hilton refers themselves as the team players in everything they do.
Ownership- Hilton takes responsibility for its own actions and decisions.
Now- Hilton operate with a sense of urgency and discipline.

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(Mission)
To be the most hospitable company in the world – by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities.

(Vision)
To fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time.

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Each year, Hilton selects rising sophomore, junior, and senior undergraduate students from partner hospitality or hotel management schools such as Taylor’s University and KDU University College. Interns are required to complete both a general rotation through all areas of their hotel operations, as well as garner work experience within a defined discipline in:

- Finance and Accounting

- Front Office,Rooms

- Food & Beverages

- Sales and Event Services

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Like any other companies in the world, Hilton also recruits online mainly through their website, www.jobs.hilton.com. Through internet recruiting, Hilton is able to recruit candidates that may or may not have direct experience in the industry or job position.  Furthermore, internet recruiting results in pool of rich source of candidates, allowing Hilton to have a higher chance in finding the most suitable candidate. At the same time, a candidate within a satellite field may offer a fresh, out of the box perspective to them.

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3. WAYS OF RECRUITMENT AND SELECTION IN HILTON HOTEL

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3. WAYS OF RECRUITMENT AND SELECTION IN HILTON HOTEL

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As a direct result of new and more sophisticated technology becoming available to us, Hilton Management Services made full use of the technology given by using the best-in-class Human Resources system to recruit and retain the industry’s finest staff and most talented graduates. The most common human resource system used by Hilton includes PeopleSoft and SuccessFactors as they have the most reliable software system that enables Hilton to recruit the best candidate and keep track of their employees background histories, skills, abilities, salaries,and accomplishment.

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                      1. BACKGROUND OF HILTON HOTEL

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                      1. BACKGROUND OF HILTON HOTEL