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Hilton Hotel can opt to hiring "seasonal employees" where workers are hired to work on a part time basis when the hotel staff need extra help during a specific season, such as Christmas holidays or Summer vacations. This enables Hilton to reduce costs as there will be no need to have extra staff through out the year, instead they are brought in when needed.

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Third-party sourcing involves using a placement agency or headhunter to find qualified job candidates. These third-party sources use various techniques and tools to find appropriate job applicants, such as extending offers of improved salary compensation and more flexible benefits packages. This reduces the pressure on the HR team to keep looking for suitable applicants since the recruitment agency they deal with does most of the work, and all they have to do is look at the applicants suggested and choose the best instead of going through the whole process themselves.

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Hilton Hotel HR team can also use the following methods of recruitment and selection to enable a more precise process to be carried out and to have the best quality services at the hotel.

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Q5  Two new ways of recruitment and selection for the organization. 

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Q5  Two new ways of recruitment and selection for the organization. 

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A redefinition of dining, Hilton Kuala Lumpur features 10 unique restaurants and bars offering cuisine from across the globe. From select cuts of meat at Chambers Bar & Grill, to delicate Cantonese specialties at Chynna, there truly is an option to suit all palates.

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Formal group: Formal groups of the Hilton Hotel Kuala Lumpur Malaysia are decided intentions of achieving the goals projected by the company. The allocation of the tasks to the employees is done according to the expertise of the fields.

Informal group: Informal groups of the Hilton Hotel Kuala Lumpur are an organisation unknowingly and without any intention according to the similar interests of the people working together. For example, when Hilton Hotel has organised sales challenges, the sales managers will come into action. They consult the innovative ideas from various departments and takes out the best solution.

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Problem solving teams- The manager and their team members of Hilton hotel Kuala Lumpur have managing and training of the structure and management of hotel industries to deliver an excellent effectiveness and measurement for achieving successful. Specifically, they will be responsible for performing the following tasks to the highest standards. For example, the hotel general manager such as supervisor of guest services, housekeeping supervisor, front desk supervisor and kitchen manager are solving the problem about how to lead everything running smoothly in all department including customer service, food, building maintenance and so on in order to increase the image of the environment of the hotel.  The ways they are solving is overseeing much of the staff and ensure the guests are satisfied with their stays.

Self-managed work teams- The team members serving Hilton Brand hotels and vacations are always working on behalf of our guests without manager. For example, the team of housekeepers, porters, concierge and chef and so on, they self- managed and maintain their attitude, behaviours, skills, and values that follow such as committed to delivering a high level of customer service, excellent planning and organising to archive the customer needs and increase the motto of the company.

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Q4 Types of work group and team in the organization

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Q4 Types of work group and team in the organization

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After applicants apply for recruitment, Hilton hotel will carry a selection process . Hilton hotel's HR team will screen or eliminate applicants that do not match to the minimum qualification as far as self-abilities, information or knowledge about the vacancy to be filledd. The interviewee who accesses the screening process will be called to do an employment test which is assembled uncommonly to check the knowledge and different ascribes in the interviewee to coordinate the activity position at Hilton hotel.
Afterwards, the interviewee who pass the test, Hilton hotel will call them to have an interview to elimination each one of those applicants that neglect to address the desires of the meeting board in the association.

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Internal Source - Job Posting and Bidding, Promotions and Transfer, Employee Referrals
Hilton hotel gives employee training when they exchange employee from another nation as Hilton is a worldwide hotel.

External Source- School, Colleges and Universities, Labor Union, Employment Agencies.
Hilton hotel cultivates a reliable relationship with a portion of the best hospitality school in the world.

Internet Source- Job Boards, Employer Websites, Media Sources
Hilton hotel creates a website so the interviewee can access to find out more information about the job whether they are qualified to handle the job or not.

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Q3 Ways of recruitment and selection in the organization

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Q3 Ways of recruitment and selection in the organization

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Social needs;  This level involves the need for friendship, intimacy, family, etc. It’s related to the individual’s ability to form and keep relationships. Therefore, all aspects related to participation, the feeling of being accepted by the rest of the group, integration, etc. are included in this level.  This level would include all common areas in the hotel where clients can relate to each other and with the staff.  These can be recreational areas, specific areas for smokers, relax and chill-out areas, etc

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·        This level is closely related to the personality and the philosophy of the hotel’s managers.  The needs included in this level have to do with self-actualization, with the sense of achievement and personal growth.  Depending on the attitude and personal drive of the person in power, the strategy of the hotel establishment will aim at covering certain needs or not.

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The fourth level of Maslow’s pyramid represents those needs related to the feeling of being respected and gain recognition. There are two versions of this need: the need for respect from others (lower version) and the need for self-respect (higher version). The higher version includes individual needs such as self-recognition, confidence, self-esteem, achievements, independence or freedom.  The lower version is related to the need to be accepted and valued by others, which give the person a sense of contribution to society.  These are the needs for attention, value, reputation, status, dignity, fame, control, etc.
How can this be applied to the hotel business? Having a blog and an optimized website so that the hotel gains visibility, authority and recognition are part of business strategy, at this level.  Geographic location may also contribute to generate confidence.  Having special services such as Spas or personalized services may also improve the hotel’s image and status.  Finally, social networking sites are also important at this level, as they make it possible to spread any kind of content. This contributes to generating more confidence, gratefulness and consideration.

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·       Protection and security; This is the second level, where everything that guarantees protection and security in the hotel is included. Maslow took into account security of body and security of morality, among others. In the physical part, we could include safe-boxes, CCTV systems, first-aid kits, lifeguards or the relationship with providers, which contribute to improving Hilton’s resources and get revenue. In the moral and psychological part, we include amenities, the hotel’s location, etc.

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The most basic needs Hilton Hotel can offer their clients are found at the base of the pyramid. These are facilities, air conditioning, heating, Wi-Fi, Human capital has also been included in this level, as it is at the hotel’s heart and, without it, the hotel could not survive. The hotel reception is another basic need. In any case, either using technology or through the traditional reception, the hotel must welcome guests and check them in.

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Today, we apply Maslow’s Hierarchy of Needs to the Hilton Hotel. This theory helps us understand human motivation and personal development in workplace environments and business1 management.

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Maslow Hierarchy theory applied at the Hilton Hotel, Malaysia

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Maslow Hierarchy theory applied at the Hilton Hotel, Malaysia

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Maslow's hierarchy of needs is a motivational theory in psychology comprising a five tier model of human needs, often depicted as hierarchical levels within a pyramid. Maslow stated that people are motivated to achieve certain needs and that some needs take precedence over others. Our most basic need is for physical survival, and this will be the first thing that motivates our behavior. Once that level is fulfilled the next level up is what motivates us, and so on..

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Q2  Maslow Hierarchy theory that is found in the organization 

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Q2  Maslow Hierarchy theory that is found in the organization 

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Hilton expands its footprint to 100 nations and regions around the globe with the opening of Hilton N’Djamena in Chad.

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2011 - Hilton Hotels and Hilton Resorts Launches Hilton Huanying. Propelled by the Chinese word for “welcome” (Hilton Huanying), the program is custom fitted for Chinese travelers abroad.

2013 - Hilton dispatches new dining idea, Herb N’ Kitchen around the world.

2014 - To start with the first brand to live stream a show on Youtube. (Hilton Times Square).

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2010 - Under five months after its 21th October 2010, opening at Hilton Short Hills, eforea spa operates in China, Thailand and the United States.

Already one of the world's largest spa providers, Hilton Hotels & Resorts introduces its first global spa concept - eforea spa.

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1987 - Hilton honors, is the guest loyalty program in Hilton.

2008 - Hilton Vancouver Washington leaves a mark on the world as the first hotel to be both Leadership in Energy and Environmental Design (LEED) and Green Seal certifired.

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Hilton builds up the first centralized reservation utility using computer technology, a leap forward in client service.

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1957 - Hilton offers its initially image wide direct-dial telephone utility.

1959 - San Francisco Airport Hilton is the first airport hotel made by Hilton with pioneer airport hotel’s concept makes business travelers everywhere rejoice.

Business as usual changed forever when Hilton pioneered the airport hotel concept in San Francisco

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1947 - The first hotel in the world to install televisions in visitor rooms is The Roosevelt Hilton in New York City.

1948 - Hilton is the start of the modern-day reservation system due to it is the first hotel organization to present the multi-hotel reservation system.

1950 - A sewing kit and booklet with supportive names and phones numbers was created by Hilton. It is additionally the first special amenity for female travelers.

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Hilton opens its first hotel with cold running water and air-conditioning in the general population rooms named the Waco Hilton.

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A history of first in Hilton Hotel, Malaysia.

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A history of first in Hilton Hotel, Malaysia.

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At the day when Conrad Hilton purchased his first hotel and all began in 1919. Amid the days, they led the industry with their inventive way to deal with products, amenities and services. Nowadays, Hilton Hotel and Resorts stands as the stylish, forward thinking worldwide pioneer of hospitality. They generally look at some of their most important, guest-focused firsts along the way.

Conrad Hilton enters the hotel business in Cisco, Texas. On his way to buy a bank, Hilton purchases The Mobley, a local hotel, instead.

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The ultimate lifestyle hotel, Hilton Kuala Lumpur showcases stylish rooms and suites, gastronomical excellence, an elegant spa, and magnificent event space in the heart of the vibrant KL Sentral area. Towering 35 floors, right next to the Nu Sentral shopping mall, this Kuala Lumpur hotel is a destination in itself.

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Hilton Kuala Lumpur is a 5-star business hotel, situated at 3 Jalan Stesen Sentral, Kuala Lumpur, Malaysia. It is a piece of the hotel chain Hilton Hotels and Resorts. Hilton Kuala Lumpur is situated in the core of the vibrant KL Sentral territory, transcending 35 floors and 154m height. The hotel is under number of 43 of the tallest structures in Malaysia. It is also a similar building that houses a hotel of French Chain Le Meridien.