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Listening, responding and acknowledging the emotions and feelings of others and recognizing your role.  Allowing for time to process.

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“We’re both dug in right now. Can we continue or do we need to take a break?”

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“We’re both dug in right now. Can we continue or do we need to take a break?”

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Our charter is our norms, on slide 2 each week take 1 minute to review

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Our charter is our norms, on slide 2 each week take 1 minute to review

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“I don’t like the way I did/said that, can I have a redo?”

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“I don’t like the way I did/said that, can I have a redo?”

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Use “I” statements to share the story we are telling ourselves. 

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Use “I” statements to share the story we are telling ourselves. 

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3. Reflect, Repair, Rethink: Have a deeper conversation and learn from the experience

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3. Reflect, Repair, Rethink: Have a deeper conversation and learn from the experience

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2. Interruptor: Use a code word (oops/ouch) to flag the moment

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2. Interruptor: Use a code word (oops/ouch) to flag the moment

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Providing space for people to have a chance to get it right.

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“We’re both dug in right now. Can we continue or do we need to take a break?”

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Providing time to process and reflect

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Acknowledging any disagreement by saying “Let’s put the problem in front of us rather than between"