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Attended to job as promise before 15 minutes of 1pm.
Then, I'm be arranged to follow a colleague who lead me on job.
Firstly, I learned the positions of those products placed. Then, familiar with those position of medicine put, like high blood pressure, diabetic, cholesterol, etc.
At the same time, I also learned how to serve customers to take medicine and count the amount of money for customer, by guidance of colleagues.

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The products I in charge to restock are including cotton, cotton ball, cosmetic products like shampoo, body shampoo, facial and etc. After I get all the restock products with me, I need to go to 2nd floor to print the price label stickers for those products.

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Get familiar and adapt to new environment 

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Get familiar and adapt to new environment 

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Employer arranged me to learn about the products exist in Farmasi FMB through assisting other colleague to stick price sticker onto product.
I also need to serve customer to help them to take their medicine and other products.
When I had no customer or free, I need to help other colleagues to clear the unneeded boxes by cut them then fold to keep it tidy.

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Experienced colleague taught me how to serve customer in systematically.
1. Take what customer requested, normally they will bring along their "sample" of the medicine, or else they will describe their medicine.
2. If the products customers want are more than few that cannot carry by bare hand, need to get a basket to carry all the customer products to them.
3. Show customers the products they want and let them confirm, then other senior colleague will help me to double confirm those things whether correct or wrong.
4. Then calculate the total price for customer, collect payment and pass to cashier since I'm still new cannot be cashier.

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Learning of using the blood pressure monitor

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Learning of using the blood pressure monitor

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As usual help customer to take their medicine or other products. One of a pharmacist taught me how to use blood pressure monitor inorder to help customers to know their blood pressure reading. Besides, I also been told the optimal blood pressure and the border of blood pressure reading of high or low, including heart rate.

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General worker will be arranged to incharge different duty for every working day. It's including closing the entire shop's door including back door, office, front door, and locked them well. Then, other workers will be doing cleaning the floor, packing  the wasted papers and other small boxes which throw after serve the customers. One of the worker will be put the product that customer don't wanted to buy, colleague showed to customers back to the correct places. These products will be collect in a busket from operation hour start until end. Lastly, 2nd floor and 3rd floor should be closed the door and switch off the electricity before left. The same person will be also responsible to switch off the electricity at ground floor as well.
All above duties are implemented at half and hour before shop closed.

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Repacking the loosed pen needle for sell

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Repacking the loosed pen needle for sell

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There are different brands (mont med, BD, and Novofine) and length (4mm, 5mm. 6mm) and width (31G, 32G; the smaller the no. the bigger) of the needles. These needles sold in 10 prices per pack, therefore it needed to be packed manually by ourselves, then label the price tag.

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Today I took the wrong medicine to customer luckily colleague discover and correct me straight away.
One of the colleague also taught me how to fill up the cream into ointment box, there are different cream for different usage. I need to recognize the cream and label it with "poison" sticker and state the name and price on the ointment boxes.

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Besides the previous jobs that taught by senior colleagues, today I started to check the retail stock and restock at retail place. By the way, I been distributed a note book to write my own duty of restock

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Senior colleague taught me how to determine the quantity of products need to restock

Due to the warehouse are at 2nd floor and third floor, the categories for me to restock needed go to 2nd floor and 3rd floor to restock.

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After I attend to work at 1 pm or 1:30 pm, I need to prepare to check stocks at retail places and jot down quantity to restock.

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Due to I'm still not familiar to the product I in charge, my immediate superior was guiding me to held the restock procedure.
1. Checking the remaining stock at the area I in charge.
2. Predict the quantity to restock.
3. Get the stock ready from 3rd floor and 2nd floor.
4. Print the price tag sticker for those stock before it put at retail area. This  had to be careful on the name of products and price to prevent mistakes.
5. Lastly, put the stock to their places and arrange it properly.

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Assisting colleague who manage stockat 2nd floor

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Assisting colleague who manage stockat 2nd floor

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Usually after I ready the product for restock at retail, colleague at 2nd floor also need to restock for retail selling. Therefore, I also needed to help her to finish the price sticking process as soon as possible we can. She is in charging the restock of supplements products of different brand (Vita Health, Bio-Life, Kordel's, Nuva, Blackmore, etc.), so there are so many product to be restock everyday. Other than that, formulated powder of different type and functions also existing for retail selling. Restocking those products also be responsible by the same colleague at 2nd floor.

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Observation of how to use blood glucose test monitor

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Observation of how to use blood glucose test monitor

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One of my customer requested me to take a look on the blood glucose monitor. After that, I seek for my employer's help to show customers how to use it, I was beside of them and observed how it works.
1. Insert the new lancet into the lancet device.
3. Open a sterile test strip of the blood glucose monitor which must be match to the monitor.
4. Prepare a alcohol swab or any alcohol to sterilize the fingertip.
5. Inject the side of fingertip by using the pen needle to release the blood let it absorb into the strip. If the blood is not enough, squeeze the finger tip to the
6. After reading the result, then open the lancet device again to throw away the used lancet. Before throw it away, put the cap of the lancet onto the needle and pull it out from the device.

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1. Accu-Chek
2. Free Style
3. One Touch
Among those three brands, Free Style Optium Neo and Free Style Lite are the popular and most chosen model by customers, because these prices are more affordable.
Test trip of Accu-Chek Performa, Accu-Chek Lite, Free Style Optium Neo, Free Style Lite and etc are available as well.

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Other than serve customers, there are many products include medicine, cosmetic products and supplements products will be arranged to where it's supposed to be placed.
Therefore, put the products to correct places is important for let other colleague to get the stuff easier.

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First, customers requested the blood pressure monitor they needed with the price and function.
The higher the price,more functions of the blood pressure monitor. The brand of blood pressure monitor are including OMRON from Japan, and Rossmax from Switzerland.
I needed to fill the warranty card for customers of the blood pressure monitor as well as showed customers how to use it.
1. First, set up of the blood pressure monitor, put in the battery show them it is functioning well. (If there was a adapter along with the blood pressure monitor, test the adapter as well for customers.)
2. Teach customers how to use it step by step.
a) Sit down for more accurate    blood pressure.
b) wrap the left arm not too loose or too tight,left hand be wrapped because hear at left side of body.
c) users need to keep silent and not to talk when the blood pressure monitor start functioning, this is because emotion factor can affect the blood pressure of body.
d) The result will appear after a while. The optimal blood pressure are systolic at top should be higher than 120 but lower than 140; while diastolic at bottom should not be more than 90 and more than 60.

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Sometimes the display area has limited space to put all the products colleague added to retail. Then between the spaces there, the different products should be showed and easy to watched by customers.

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The person who in charge of Bio-Life to Farmasi FMB was came to the premise and giving a training and explanation about it's new product and revision about other products as well.
She had explain about the different type probiotics, it's function for different group of people, other health supplements for human health.
This training are consist the overall human body from the sector of digestive system, eye, oral health, children health, and also female health.
One of the product she had mention is probi-LP299V which using specific type of probiotic named "LP299V".

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I did not expect I will receive this certificate since not every staff on that day was participate this training because most of them were too busy to handle the walk in customers, only few of us were attended this training.

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My position and department at Farmasi FMB was switched from general worker to the price printing department. This require the skill to operate the computer system of the Farmasi FMB. Employer told me to asked for the guidance from senior of this department to teach me how to use the computer system.

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Sometimes customers will request staff to check their blood pressure after they buy their stuff. The checking of blood pressure are free of charge. However, Blood glucose test is charging RM 3.20, and full lipid test is RM 26.50: while customers also allowed to test one of the type of lipid.

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Types of Lipids - 3 Types of Lipids, Triglycerides, Steroids and Phopholipids | Chemistry@TutorVista.com

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Some common types of lipids are natural fats (triglyceride), waxes, sterols, fat-soluble vitamins like vitamins A, D, E and K), mono glycerides, diglycerides and phospholipids. These compounds are related by their solubility in non polar organic solvents like ether, chloroform, acetone & benzene and general insolubility in water.

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Annual lunch of Farmasi FMB held on 22th April, I attended as trainee with other permanent employee with employer.

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After the stocks came sent by supplier, the person consign and check the stocks. Then those stock will sent to its warehouse and the person who manage the warehouse according to their type of products.
However, most of the beauty products like facial products, body lotion will directly send to price label process, because these have no warehouse at second floor or third floor. It will be placed into the display area directly, and the rest which not enough place also will keep in the same display cupboard below.

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Discussion about the solution of the price labeled on every goods after the GST 6% become 0% on 1st June.

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Discussion about the solution of the price labeled on every goods after the GST 6% become 0% on 1st June.

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The final solution which minimize the cost for the price printing paper, and ribbon ink, is calculate the price after the GST cancelled at every goods. We are using the formula of the price divided by 1.06 to get the final price without GST at the moment as the preparation for 1st June. This is because until 31st of May, it is considered GST still valid.

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Colleague help me to calculates some of the product according the as

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Colleague help me to calculates some of the product according the as

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Colleague help me to calculates some of the price by accordingly.

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Colleague help me to calculates some of the price by accordingly.

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Since I responsible to price labeling at Farmasi FMB at ground floor retail area, so I request some colleague to carry out the calculation of price as preparation for 1st June.

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Employer briefing to morning shift worker 

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Employer briefing to morning shift worker 

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1. How to face customer's doubts about  GST of products.

2. Explain to customers there are zero-rated of GST charged since 1st June 2018.

3. Explain the products which are with and without GST before 1st June. All the poison medicine like blood thinner were not charging GST since 3 years ago, except some non poison medicine, for instance, constipation medicine.

4. Explain the difference between GST and increased prices because of suppliers.

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Immediate superior told me that I be arranged the work shift from afternoon shift to morning shift. The working hour started from 9:00 am to 5:15 pm for Friday; 9:30 am to 5:45 pm for Monday to Saturday except Friday.

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Immediate superior

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Immesiate superior

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There are a lot of goods will hand over to this department to repacking process, print the price stickers, for those goods.

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I got RM 4 as commission after 2 bottles of (30ml) Concentrated Pure Virgin Coconut Oil was sold to customer by my recommendation.

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Specific products order  for customers' request, its process involved three books: receipt book for deposit payment, order book for internal use of director to order the products for customer, and customer order book which record the contact number of customers in order call them when stock arrived.

Receipt Book
Write down the customers' name and contact number, the name of product, and deposit they paid (normally deposit needed products are seldom sold it but can custom order for them, therefore we need to collect deposit.
Order book
Write down the customers' order like photo below, make sure draw the outline because more easy to get attention.
Customer's Order Book
Write down the same content into customer's order book like order book to show that this order was paid deposit, when customer's order came, the person who in charge to call customer will know that.

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Allowed to work at 2nd floor with colleague to finish the warehouse jobs.

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Allowed to work at 2nd floor with colleague to finish the warehouse jobs.

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Help colleague to move the new arrived stocks from ground floor to 2nd floor and 3rd floor using lift.
Placed the stocks onto racks at warehouse according to its categories.

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1. Serve customers
2. Print and labeling the products
3. Aware about increase prices due to new arrived stocks.

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Refill the alcohol: Surgical Spirit, Euso I & II, IMS; massage oil: Winter Green Oil; Menthol crystal; Pottasium Permanganate.

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Refill the alcohol: Surgical Spirit, Euso I & II, IMS; massage oil: Winter Green Oil; Menthol crystal; Pottasium Permanganate.

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Colleague taught me how to use measure cup to pour those liquid into bottle of 200ml and 120ml and small 1/2 oz bottle.

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Observe how the progress of receiving parcels and stocks from transporters.
1. Notified from transporters stock arrived
2. open the door for them to drop the stocks
3. receive and consign the stocks and parcels.
4. Open sealed boxes to check the goods with the bills.
5. Rearrange the goods by types and tied become tidy and easy to store.

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1. scan the barcode at the column of "Barcode"/or click "Find" to search the medicine which has no barcode on the strip or box.
2. type "F8" to total up the amount of money, and make sure the amount and product are correct as double checking using the previous calculation for customer.
3. If correct, then tender the amount that customer paid, if not correct, check again make sure no mistake happened.
4. lastly, change the balance (if needed) and give the receipt to customers.
5. Packing everything goods for customers bought.
6. Thank you to customers.

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The precautions of refill those bottle and ointment box

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The precautions of refill those bottle and ointment box

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be careful when pouring the liquid, avoid eyes and mouth.
After poured into bottle, check the level of the liquid at, not too much or less.
Keep the process hygiene to ensure the product is safe and sustainable, especially ointment box that filled with cream, because its used on patent's skin directly, it's important to keep the progress hygiene.

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The points to tell to customers about the blood pressure monitor

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The points to tell to customers about the blood pressure monitor

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1. The posture when using the device. Sit down and do not speak when using. Stay calm.
2.Put the upper arm into the arm cuff by left hand because it's the heart side.
3. the arm cuff shouldn't lower than upper arm, using line at inner of elbow as measurement.
4. do not press the tube when using the blood pressure monitor.
5. Use the blood pressure monitor to get the result.

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Farmasi FMB was very crowded with customers. Felt nervous because know nothing at first day.

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Observe how to be cashier and how to use computer system as cashier

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Observe how to be cashier and how to use computer system as cashier

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Employer allowed me to learn how to be cashier. He asked me to observe other colleague during working time.
I can try to do cashier when there is less customers by guidance of other colleagues.

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By using computer system, learnt to do sales return the goods customers returned.

1. Jot down the customer's information behind the receipt before started to do sales return.

2. Open "Sales Return" page, search the receipt date, and select the receipt number.

3. Select the return products,  remark the reason why customers returned it, lastly total up the amount with button "F8".

4. Print the Sales Return Receipt by click "yes" when it popped out the request to print it.

5. Create a new Sales for customers to change the products, cash is not refundable, but if customers bought and returned at the same day, cash is refundable.

6. Then, the 3 receipts (customers's first receipt, sales return receipt, and second sale receipt) clip together and filing into the sales return file.

7. Put the file back to its place.

Below is the place where the documents filing.

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Some customer wanted to ask for pharmacists to consult their situation. thus, I need to ask about their condition to pharmacist. Pharmacist will help the customers to get their medicine, cream or ointment for their skin problem, or other recommendation in health.

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https://youtu.be/FGse5j5ojMw

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Borang Semakan Penyelia Latihan Industri

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Borang Semakan Penyelia Latihan Industri