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Reschedule the date/day to visit National Museum again

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Glad to share her positive experience

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Excited about the visit, Happy

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Feeling satisfied with initial experience, happy to visit again

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From the official website she was able to easily find ways to get there and has the right information place on the website which was easy to navigate (research stage) she was satisfied with the information on the official website

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No Proactive Actions

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Research more information about National Museum of Singapore such as the location and various exhibitions through their official website. Look at reviews on tripadvisors

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Recommends and share about positive experience encountered to friends and families and might share on social media as well

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The staff was friendly and even welcomed her. The staff in each sections (guide) was friendly and informative goes out of his way to explain the historical figures and art works. This has makes the experience much more pleasant

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Going to the official website and looking through the reviews on various website

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Enjoys the exhibition and decides to purchase a ticket to be able to enjoy the other exhibitions that was not under the free admission

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Curiosity peeks through, intrigued to find out more about National Museum

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Unaware of National Museum

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Since she is a Singaporean she was able to enter with free admission to some of the exhibition. Interacted with the staff to get the physical tickets and a sticker.

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First came across a tiktok video of national museum